Workforce Technician

Description

Job Summary: We are seeking a Workforce Technician to analyze workflows, identify improvement opportunities, and ensure adequate resources for service delivery. Key Highlights: 1. Analyze and optimize workflow in operational processes 2. Collaborate cross-departmentally for smooth coordination 3. Support operational organization with a focus on continuous optimization **Do you have experience as a Workforce Technician? If you can turn data into decisions and planning into results… this opportunity is for you.** **We are looking for you!** At **Securitas Direct**, we aim to hire a new **Workforce Technician** for our Field Service Support team, reporting directly to the Area Supervisor, at our offices in Ciudad de la Imagen. Your primary mission will be to monitor and analyze service workload, ensuring the necessary resources are available. Additionally, you will be responsible for proposing the required actions to achieve various operational KPIs. **Main Responsibilities:** * Analyze workflows and identify improvement opportunities in operational processes. * Design and implement adjustments to increase efficiency and reduce inefficiencies in daily planning. * Prepare monitoring reports to evaluate process performance and evolution. * Collaborate with different departments to ensure proper implementation of procedures and smooth coordination. * Support operational organization tasks (scheduling, planning, resource allocation) from a continuous optimization perspective. **Essential Requirements:** * Multitasking ability, capacity to work autonomously, take initiative, and set priorities. * Analytical skills, planning capability, and ability to resolve situations under pressure. * Strong communication skills. * Results-oriented mindset and ability to identify process improvements. **Desirable Requirements:** * Prior experience as a Workforce Technician. * Knowledge and proficiency in Workforce management tools. * Proficiency in Excel and Access. **Position Details:** * Location: Ciudad de la Imagen (Madrid) * Full-time position with split shifts. * Option for remote work. * Continuous training and internal growth opportunities. * Subsidized cafeteria. Our **ADN**: Passion, Commitment, Innovation, Teamwork, Trust, and Responsibility. At **Securitas Direct**, people are at the heart of everything we do. We strive to create a diverse and inclusive environment that guarantees equal opportunities, in line with our commitment to effective integration and the prevention of any form of workplace discrimination. Are you up for the challenge? **Apply now!**