Technical Support Agent

Description

**Are you looking to develop your talent and find a place where your efforts are recognized? We offer you a dynamic, approachable, and forward-looking environment. Here, every day is a new opportunity to learn, grow, and shine. Imagine being part of a diverse team where evolution and customer service are our top priorities. At El Corte Inglés, our work is a shared passion.** **The project awaiting you.** Your primary mission is to handle calls for both technical support (to installers) and end-customer support. **Main responsibilities and requirements.** **Responsibilities**: * Provide technical support from the CRA (Central Receiving Area) to installers regarding system commissioning, installation, and programming. * Deliver maintenance assistance and fault resolution to customers and end users from the Alarm Monitoring Center. * Manage technical incidents and collaborate agilely in their resolution. * Coordinate with the team to ensure operational continuity across rotating shifts. * Maintain effective technical support service during all scheduled working hours. **Requirements**: * Prior experience in programming and commissioning alarm systems, including bidirectional systems. * Candidates whose experience focuses exclusively on alarm event management do not meet this profile. * Experience in telephone support or teleoperation oriented toward incident resolution is desirable. * Experience with brands such as AJAX or HIKVISION is desirable. * Minimum one year of experience in similar positions. * Availability for full-time work: Monday–Friday, 10:00–19:00, or rotating morning/afternoon shifts (08:00–15:00 / 15:00–22:00), plus two weekends per month (10:00–18:00); two days off per week. * Professional category: Third-Class Skilled Worker (€20,583 per year). **We offer a variety of social benefits contributing to your well-being.** * Exclusive discounts and financing options. * Life insurance. * Corporate University. * Continuous training for professional development. * Educational assistance for employees’ children. * In-house medical service. * Flexible compensation plan. **If this position interests you, we invite you to apply—your experience could be highly valuable to us. At our company, everyone is welcome.**