Portfolio Retention

Description

Department GROUP Region Madrid (province) **Responsibilities** ------------- The selected candidate will provide telephone advisory services regarding Linea Directa products, identifying customers' needs. The candidate must interact with customers using negotiation skills and active listening to achieve established goals and report to the team supervisor. Key responsibilities: • Receiving and/or making calls to provide personalized customer service and advisory. • Identifying customers' needs. • Selling Linea Directa products. • Resolving inquiries from current or potential customers. • Managing insured clients' requests comprehensively through the company's proprietary system. **Essential Requirements** ----------------------------- Strong interpersonal communication skills. Proficiency in using digital tools. Commercial profile. Organized and methodical individual capable of managing daily tasks and scheduling effectively. Desirable requirements: Commercial experience. Drive to achieve results, even under challenging circumstances. Experience working with individual targets and incentives. Experience in telephone customer service and/or the insurance sector. **Competencies** ---------------- • Identifying trends • Generating solutions • Breaking habits • Adapting to change • Reaching agreements • Collaborating • Customer orientation • Ensuring accountability • Drive to achieve results • Resilience **Description** --------------- 1412: Monthly rotation M/T. \+ all non-national holidays at the corresponding shift according to rotation \+ 11 Saturdays per year: Mon–Thu 8:30–15:00 and Fri 9:00–15:00 / Mon–Thu 15\.00–21:30 and Fri 15:00–21:00; OR 1612: Monthly rotation M/T, \+ all non-national holidays at the same shift \+ 11 Saturdays per year or 1612 hours with extended working hours.