Telephone Customer Service Agents (Insurance Sector)

Description

Job Summary: We are seeking Telephone Customer Service Agents to manage customers, sales, and administrative tasks in the insurance sector, with a commercial focus and computer skills. Key Highlights: 1. Customer service and commercial management 2. Opportunity for professional growth and job stability 3. Hybrid work model after an adaptation period Konecta, a leading multinational company specializing in outsourced services, invites you to join our team. If you are passionate about customer interaction, possess a strong commercial profile, and seek an opportunity for professional growth, this is your chance! We are currently recruiting Telephone Customer Service Agents to join an important insurance-sector project. We are looking for dynamic candidates with a strong commercial orientation and excellent customer interaction skills, as well as administrative abilities and proficiency with computer tools. Main Responsibilities Responsibilities will be varied and include: * Customer service * Commercial management and sales * Customer retention * Collections * Back-office tasks * Incident management and follow-up Required Profile * Commercial and solution-oriented profile * Good oral and written communication skills * Organizational and administrative management capability * Proficient use of computer applications * Prior experience in call centers, insurance, or telephone customer service is desirable Initial Training A selective, unpaid, in-person training session will be held at our headquarters located at Avda. de la Industria, 49\, Alcobendas, Madrid (28108\), from June 8 to June 12 inclusive, from 10:00 to 15:00 hrs. Employment Conditions * Expected start date: June 15 * Initial temporary contract, with genuine prospects for continuity and job stability * Weekly working hours: 39 * Initial schedule: Monday to Friday, 13:00–21:00 hrs * Future possibility of shift rotation * Initially, the position will be fully on-site at our Alcobendas office; after completing the learning curve, it will transition to a hybrid model—alternating one week on-site and one week working remotely (home office) * Salary: €1,428.30 gross monthly \+ incentives We are an organization committed to gender equality and promote equal opportunities across all positions. Apply now and connect with Konecta through an online interview! * Commercial and solution-oriented profile * Good oral and written communication skills * Organizational and administrative management capability * Proficient use of computer applications * Prior experience in call centers, insurance, or telephone customer service is desirable