Store Customer Project Coordinator

Description

**Our Stores** The place where we demonstrate our purpose face-to-face. If you share this goal and your satisfaction lies in enabling customers to bring their ideas and projects to life, this is the right place for you. Joining our store team means working in a co-creation environment where we live our company values and purpose together with the customer. Will you join us? We show it to you here in this video: **Responsibilities and Mission** The **Store Customer Project Coordinator** will be responsible for ensuring and monitoring the quality of customers’ renovation projects, acting as their main point of contact to achieve customer satisfaction. **Key Responsibilities** **Customer/Resident Relationship** * Accompany the customer throughout all phases of the renovation project — from coordinating with multiple project advisors (planning renovations involving two or more trades) to managing post-sales incidents. * Conduct on-site follow-up at the customer’s home to verify timely and proper execution of the works and installer performance. * Advise the customer on legal procedures required for project execution. **Quality and Efficiency** * Ensure efficiency in the execution of the customer’s renovation project — supporting them during measurements for major renovations, planning, timely delivery of goods, adherence to deadlines, etc. * Verify and certify installations regarding compliance with scheduled deadlines, budgets, quality of finishing work, professionalism, installer conduct, and final site cleanliness. * Monitor installer quality levels, relay feedback to the Head of Services, and propose improvement actions. **Project Advisor Management** * Serve as the liaison and technical support for the store’s Customer Project Advisors. **Cross-Functional Management** * Manage and actively participate in cross-departmental projects across the Group and ensure achievement of assigned objectives at all times. **Demonstrable Requirements** * Minimum of 2 years’ prior experience is required. * Proficiency in office software tools. **What We Offer?** **Our Purpose** ===================== At Leroy Merlin, our purpose gives meaning to who we are and everything we do — a guiding principle representing our commitment to you and to the planet. Everything we offer aims to inspire your motivation to create better living environments. Because we are certain of one thing: if we commit to it, changing the world is within our hands — and yours. Social Action is one of Leroy Merlin Spain’s fundamental pillars — adding value not only to the company but also to the community. Through various initiatives — renovation and adaptation projects, donations, solidarity products, corporate volunteering, and our "Dignified Homes" Grant Program — we contribute to building a better world and society. **Enjoy the Benefits! As a Leroy Merlin Employee** ====================================== As a Leroy Merlin Spain employee, you have access to over 70 benefits and/or advantages, grouped into 6 categories — designed to provide you with the best experience as part of this great team. You’ll also benefit from Leroy Merlin’s Flexible Compensation and Benefits Policy — including the opportunity to become a company shareholder, health insurance, childcare support, meal vouchers, and various discounts with major commercial partners, among others. You’ll receive a fixed salary plus participation in company results and profits. **Grow Your Career!** ================== Train and develop yourself in a multinational company! You’ll find an excellent working environment and enjoy autonomy to make decisions and take action — participating in decision-making processes and cross-functional projects. **A Place for Everyone** Diversity Management is a core pillar of our corporate philosophy. This is reflected in our Diversity Charter — a code of commitment promoted by the Foundation for Diversity and supported by the Ministry of Health, Social Policy and Equality. With this, we reaffirm our commitment to respecting the right to inclusion for all individuals and recognize the benefits brought by cultural, demographic, and social diversity. Leroy Merlin España, S.L.U. declares its commitment to establishing and developing policies that integrate gender equality without any form of discrimination, as well as promoting and encouraging measures to achieve effective equality within our organization. We uphold the principle of gender equality across every area of our activity and within the framework of our Organization’s social responsibility. If you want to pursue the work you love, our door is open to you. Here, we do not recognize barriers. **YOUR TALENT HAS NO LIMITS** If you’d like to learn more about our Purpose, values, initiatives, and current job openings, please visit our Corporate Employment Website: Leroy Merlin Spain. **CHANGING OUR WORLD IS IN OUR HANDS!**