Call Center Agent – Collections Sector

Description

**Call Center Agent (Collections Sector)** **About us:** We are **Easy Asset Management SL**, part of the international group **Management Financial Group (MFG)**, specializing in **non-bank financial services**. After more than 18 years of experience and growth across various European markets, we have launched our operations in Spain, headquartered in **Valencia**. At Easy Asset Management, we firmly believe in teamwork, internal talent development, and providing a dynamic and collaborative environment where camaraderie and results orientation are key. We are currently seeking **committed, proactive call center agents** to join our **Call Center** in the **collections and customer service** area. **Main responsibilities:** As part of the team, your primary responsibilities will be: * Receiving customer calls to resolve inquiries, manage incidents, and perform cross-selling. * Making outbound calls for customer acquisition, recovery, or advisory purposes. * Managing digital contact channels (email, chat, messaging). * Providing basic technical support related to the internal platform. * Preparing reports and tracking open incidents or tasks. **Requirements:** * Minimum **1 year of prior experience in customer service, collections, debt recovery, or sales** within a **Contact Center** or similar environment. * Experience in financial services, telemarketing, or technical support is desirable. * **Proficiency in Spanish (advanced spoken and written level)**. * Basic computer literacy. * Strong communication, organizational, empathetic, and goal-oriented skills. * Ability to work under pressure, problem-solving attitude, and resilience. * **Immediate availability to start.** * **Knowledge of English or other languages** will be considered an advantage. **What we offer:** * Opportunity to join an international company with real growth potential. * A positive work environment in modern offices in Valencia. * **Full-time contract (40 hours per week)** with shifts from Monday to Sunday. * **Fixed salary** plus **bonuses for achieving targets**. * Initial training fully covered by the company. * Professional development plan and internal promotion opportunities. If you are passionate about customer service, possess commercial aptitude, and seek stability within an expanding company, this is your opportunity! Send us your application and join our team. Job type: Full-time, Permanent contract Benefits: * Company-provided meals * Company events Experience: * Call Center: 1 year (Required) * Collections: 1 year (Required) Work location: On-site