Backoffice

Description

The position focuses on administrative management and customer support. Key responsibilities include making informative and assistance-oriented telephone calls to users or customers, with accountability for delivering clear and professional solutions and guidance. The role requires continuous use of CRM systems, databases, and standard office tools for information validation, preparation of periodic reports, and accurate classification and categorization of various cases and incidents handled. The work environment is dynamic and demands strong attention to detail and organizational ability to prioritize tasks and maintain service quality. The professional will work as part of a team, contributing to the optimization of administrative and support processes. Effective communication and collaborative teamwork are essential for efficiently resolving daily operations. This role is designed to ensure operational continuity in administrative areas, guaranteeing that all backoffice processes are executed in accordance with established protocols and departmental objectives. The position offers an opportunity to develop technical and managerial skills within a structured corporate environment. This position offers a hybrid work format, combining remote work and on-site office attendance, estimated at 2 or 3 days per week, depending on company needs. Specific working hours, salary, and additional benefits will be defined during the hiring process. Basic proficiency in computer and office tools is required, along with demonstrable experience in customer service or user support roles. A bachelor's degree and specific knowledge of backoffice-related tasks are mandatory. At least one year of experience in similar functions is required.