Accenture, recognized as a Great Place To Work®, is a global leader in professional services that helps leading enterprises, public administrations, and other organizations worldwide develop their digital core, optimize operations, accelerate revenue growth, and enhance citizen services—creating tangible value at speed and scale. We are seeking **Unified Endpoint Management (UEM) Services Techs** capable of collaborating in dynamic environments, making impactful decisions, and actively contributing to the continuous improvement of technology services. You will join multidisciplinary teams where you’ll contribute to the operation and evolution of critical IT infrastructures, ensuring high service levels and superior user experience. This position is based in Seville under a hybrid work model: some days working remotely from home and others on-site at the office, enabling meaningful synergies with your team. Residency in Spain and valid work authorization in Spain are mandatory. **Responsibilities** * Operation and maintenance of Unified Endpoint Management (UEM) platforms (Intune, SCCM/MECM or equivalents), including deployment of policies, patches, and software across corporate environments. * Management of IT infrastructure events and incidents using monitoring tools, ensuring SLA compliance and resolution within defined timeframes. * Implementation of integrations between device management systems and other corporate platforms (ITSM, identity, security). * Identification and implementation of operational process improvements and automation via scripting (PowerShell or other tools). **Accountabilities** * Manage the UEM infrastructure to ensure availability, security, and adherence to corporate standards. * Lead resolution of complex technical incidents, including root cause analysis (RCA) and remediation planning. * Coordinate with support, security, and architecture teams to evolve endpoint management services. * Define and implement service delivery improvements, optimizing performance, cost, and user experience. Proficiency in generative artificial intelligence and AI tools applied to this role is required, aligned with Accenture’s commitment to responsible and effective AI adoption. **Essential Requirements** * Minimum 2 years of experience in Data Management and Integration. * Minimum 2 years of experience in IT Infrastructure Operations. * Advanced level of English and Spanish. * Vocational training qualification (intermediate or higher level) or university degree in Computer Science, Telecommunications, or related fields. **Desirable Requirements** * Experience in Infrastructure Event Management (duration unspecified). * Experience in Issue Management (duration unspecified). * Experience in endpoint management (UEM) environments using tools such as Intune, SCCM, or similar. * Intermediate-level problem-solving skills in complex technical environments. * Intermediate-level communication skills in international settings. At Accenture, a company recognized as a Great Place To Work®, we champion a hybrid work model that—leveraging technology and our facilities—enables us to sustain the essential human connection needed to collaborate effectively with our teams and clients. This connection allows us to uphold our culture of inclusion and diversity and, according to Refinitiv, makes us the most diverse company in the world. Additionally, we offer other benefits such as: * Health, life, and accident insurance * Medical services and wellness programs * Flexible compensation program and stock purchase plan * Flexibility programs (flexible hours, floating holidays, vacation time...) * Personalized learning paths * Sustainability initiatives and the Accenture Foundation * Employee networks focused on diversity * Other benefits: Bankinter Office with special conditions and profit-sharing
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
