Job Summary: This role involves managing customer relationships, processing orders, and coordinating production and logistics to meet both customer and business needs within Ball Corporation. Key Highlights: 1. Central role in the customer-business relationship. 2. Order management and production planning in SAP. 3. Key interaction among Sales, Operations, and Finance. Develop your career at Ball, the global leader in sustainable aluminum packaging manufacturing. Achieve extraordinary things by joining our team and make a difference in your professional development, in the community, and around the world! **Associate Order Processing Administrator** This role is to fulfil both Ball’s and the customer’s needs with regard to the supply of Ball’s products to the customer. The position covers managing communication with the customer, maintenance of the SAP system to ensure orders are fulfilled and planning of production to meet customer needs. In addition to this the position is required to be the main point of contact for the customer, controlling lines of communication and establishing the relationship via regular contact. The role also requires management of certain specific KPI’s such as slow and non\-moving inventory and is seen as a pivotal cross\-functional controlling role between Sales, Operations and Finance. **Key responsibilities and accountabilities** * Processing orders, stock maintenance and reporting in SAP system. * Production planning to meet customer demands and Ball business plan. * Management of day to day customer relationship. * Delivery management with Logistics provider and customer specific logistics analysis * Sales reporting. * Design processing with Graphics Controller. * Customer sales forecasting and analysis. * Customer visits \& relationship management, development of customer initiatives. * Support to Customer Fulfilment Manager on KPI data including Slow and non\-moving inventory, OTIFEF * Support to Technical Services as and when required – link to CTS. * Assist sales and finance with customer credit balances to meet KPI requirements and speedy resolution to invoice/credit queries – link to Finance. * Management of Regional ends planning as required. * Liaison with plant management on operational, technical and commercial issues – link to operations. * Provide holiday cover as and when required **Skills and competencies** * Strong technical skills including Word, Excel and Powerpoint * High level SAP knowledge * Ability to self\-manage * Good communication skills (Spanish and English) * Excellent presentation skills Ball Corporation is an equal opportunity employer. We actively encourage applications from all candidates regardless of gender, age, ethnic origin, faith, ability or orientation. When you join Ball, you become part of a team of over 16,000 members worldwide. Our products range from cans and cups to infinitely recyclable aluminum aerosol bottles, enabling our customers to contribute to a better world. Each of us has a deep commitment to diversity and inclusion, which forms the foundation of our culture of belonging. At Ball, we all make a difference by doing what we love. Because what we produce may change, but what we will always make is a difference. Please note that the job title advertised may differ from the job title on the employment contract due to local job title structures and global HR systems. Agencies are not accepted.