**Company Description** **AGBAR** is a group of companies present in Spain and Latin America that focuses its activities on the integrated water cycle and environmental management, leveraging innovation and technological advancements. In a context of climate emergency, having the most qualified talent means being better prepared than anyone else to face challenges. That's why we attract and develop professionals who share our purpose and values, promote their mobility and growth, and drive continuous learning within our teams. **Job Description** **YOUR ROLE AS A CUSTOMER MANAGER:** As part of the commercial management team, your role will be essential in ensuring efficient, close, and high-quality service for our subscribers and users. Your main responsibilities include: * Coordinate and oversee administrative matters related to subscriber management: contracting, customer service, meter readings, billing, collections, unpaid accounts, etc. * Maintain continuous customer service, both by phone and in person. * Report on incidents related to commercial management. * Monitor the status of the invoice portfolio. * Develop and ensure compliance with the Annual Reading and Billing Plan. * Promote continuous improvement in process organization and implementation. * Supervise pre-billing, billing, and subsequent analysis. * Generate and analyze statistics and reports related to billing and commercial management. * Issue inspection reports, pre-billing documents, and contract changes. * Carry out settlements with city councils and manage quality indicators. * Review and respond to requests through the corporate website. **Requirements*** Higher education degree in Administration, Economics, Business, or similar fields. * Minimum of 3 years of experience in similar roles. * Knowledge of management tools and commercial software. * Valid driver's license (mandatory). * Availability to work in the northern area of Extremadura or in the Plasencia and northern Cáceres area. **Additional Information** What can we offer you? ✅ Being part of a leading multinational company in the sector ✅ Hybrid working model and flexible hours ✅ Opportunities for development and training within the organization What unites **Agbar**'s employees is working with **passion and excellence** to contribute every day to **protecting the environment** and **ensuring access to water**! Together we build a **green and inclusive present** where every action counts. **If you want to join this team and accompany us in this great challenge, don't hesitate to apply!** As an inclusive company, Veolia is committed to diversity and values all applications without discrimination. As an inclusive company, Veolia is committed to diversity and values all applications without discrimination.