IT Support Technician (m/f/d)

Description

### **Description** Business Partner AG is a boutique headhunting firm offering commitment, honesty, support, and guarantees throughout the recruitment process, including candidate follow-up after onboarding. Our premise is to add value for our clients — acting as a partner, solution provider, and efficiency driver — working fully ad hoc to identify the perfect talent. We also accompany and guide candidates through their career transitions, tailoring our support to their individual needs. We are seeking an IT Support Technician to join the Systems Department of a multinational company. The selected candidate will be responsible for delivering first- and second-level technical support, ensuring the proper operation of equipment, systems, and technological infrastructure, as well as delivering excellent service to internal users. Monday to Thursday: 09:00–18:00. Friday: compressed workday. Hybrid. Salary based on experience provided. Salary range €20,000 – €25,000 gross per annum. ### **Responsibilities** Provide Level 1 and Level 2 technical support to internal users. Resolve incidents related to hardware, software, networks, and telephony. Install, configure, and maintain computers, laptops, mobile devices, and peripherals. Manage user onboarding, offboarding, and permissions in Active Directory and Microsoft 365. Maintain office technology infrastructure (Wi-Fi, switches, IP telephony, printers, etc.). Manage hardware inventory and software license tracking. Ensure correct implementation of information security policies across endpoints. Develop technical documentation and user manuals. Collaborate with Systems, Networks, and Security teams to resolve incidents. ### **Requirements** Higher Vocational Training Degree in Network Systems Administration (ASIR), Telecommunications and Informatics Systems, or equivalent. Minimum 2 years’ experience in IT technical support or helpdesk roles. Advanced knowledge of Windows Client and Server operating systems. Experience with Microsoft 365, Active Directory, and Azure AD / Entra ID. Knowledge of TCP/IP networking, DNS, DHCP, and VPN. Experience with deployment tools (e.g., MDT, Intune, AOMEI, or similar) is desirable. User-oriented mindset, analytical ability, and strong teamwork skills.