Help-Desk Technician

Description

Job Summary: Quality Compusoft is seeking a customer support technician for incident resolution and maintenance of internal veterinary practice management software systems. Key Highlights: 1. Opportunity to develop a professional career in a positive work environment. 2. Remote incident resolution and system maintenance. 3. Stable employment at a company with 25 years of experience. **Description** Quality Compusoft, with over 25 years of experience in veterinary practice management software, offers a position in the technical support department to perform the following responsibilities: \- Customer support: Addressing all customer inquiries and incidents related to the usage and operation of our proprietary veterinary practice management software. \- Customer technical support: Network, server, workstation, hardware, antivirus, and backup administration. \- Internal system maintenance: Equipment installation, server configuration, and network maintenance. We offer you the opportunity to develop your professional career within a positive and stable work environment. Responsibilities: Telephone support for remote incident resolution. Internal incident resolution and system maintenance. Working Hours: Monday to Friday, from 10:30 AM to 7:30 PM, with a one-hour lunch break. Minimum Requirements: Proven experience (minimum 1 year) in incident management and resolution. Experience in customer service. Ability to work effectively in a team. Professional appearance and strong interpersonal skills. Technical Skills: In-depth knowledge of operating systems: Windows clients and servers. In-depth knowledge of hardware, networks, and firewalls. In-depth knowledge of Microsoft Office, especially Access. **Requirements** **Minimum Education** Higher Vocational Training Cycle \- Network Systems Administration **Minimum Experience** At least 1 year **Industry Type of the Position** Software Programs **Category** Customer Service \- Customer Support **Level** Employee Employment Type: Full-time, Permanent Salary: €19,000.00\-€20,000.00 per year Benefits: * Intensive summer working hours Work Location: Hybrid telework in 28022 Madrid, Madrid province