Position Summary: Control Tower Coordinator will lead a team in infrastructure operations and support, ensuring service availability and quality within collaborative and technical environments. Key Highlights: 1. Coordinate a team of 7 people and manage customer service reports 2. Monitor infrastructure and systems using tools such as Nagios 3. Analyze and resolve technical incidents in Linux and Windows environments At Accenture, we believe technology is the engine driving the complete reinvention of business. We work with leading market platforms and partners to accelerate our clients’ businesses through digitalization, AI, and data. If you want to join a Great Place To Work® and become part of a global team of over 801\,000 professionals, keep reading: As a Control Tower Coordinator, you will join a specialized team focused on infrastructure operations and support, actively participating in system monitoring, incident management, and continuous improvement of our clients’ technological environments. You will be a key player in ensuring service availability, stability, and quality, working within a collaborative and highly technical environment. What will you do on a day-to-day basis? Coordinate a team of 7 people, create shift schedules, and generate service tracking reports for client presentations Monitor infrastructure and systems using tools such as Nagios Manage and track incidents and requests via ticketing tools Operate Linux and Windows systems Provide network environment support: routing and switching Analyze and resolve operational-level technical incidents Document procedures, recurring incidents, and best practices Collaborate continuously with the rest of the team to ensure service quality * Ability to acquire new skills * Organize and track own responsibilities * Methodical and organized * Proactive in documentation creation * Communication skills with colleagues * Strong teamwork abilities * Required knowledge of Linux and Windows * Monitoring and ticketing * Knowledge of routing and switching Compensation and Benefits At Accenture, a company recognized as a Great Place To Work®, we champion a hybrid work model that—leveraging technology and our facilities—enables us to maintain the essential human connection required for collaborating effectively with our teams and clients. This connection allows us to sustain our inclusive and diverse culture and, according to Refinitiv, makes us the most diverse company in the world. Additionally, we offer other benefits such as: Health, life, and accident insurance Medical services and wellness programs Flexible compensation program and stock purchase plan Flexibility programs (flexible hours, floating holidays, vacation time, etc.) Personalized learning and development path Sustainability programs and Accenture Foundation Employee networks dedicated to diversity Other benefits: Bankinter Office with special conditions and profit-sharing