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Job Summary: We are seeking a Support Agent responsible for customer service, incident diagnosis and resolution, and technical issue management for our enterprise solutions. Key Highlights: 1. Customer communication and support 2. Technical incident diagnosis and resolution 3. Knowledge and procedure maintenance Let’s Shape the Future Together! **About Us** -------------------- Cegid is the European leader in **cloud-based business management solutions** for the finance (treasury, tax, ERP), human resources (payroll, talent management), CPA, retail, and general business sectors. In today’s rapidly changing world, Cegid and its **5\.000 employees** empower over 750\.000 customers to unlock their potential through innovative, purpose-driven business solutions. **Make more possible** is our mission. It reflects who we are, how and why we do what we do for our customers. Thanks to this, we can confidently say that every day we work to shape the future of our customers, our own future, and the future of our customers’ industries — a future we have been defining for years alongside our employees, inventing solutions that transform how people work, enabling sustainable performance. **What will be your main objectives as a Support Agent?** You will be responsible for delivering customer support services. As a Support Agent, you will: * **Customer communication and support:** Respond to technical assistance requests, resolve user queries, and communicate appropriate actions to take. * **Incident diagnosis and resolution:** Diagnose and resolve technical incidents, document and report issues, and prepare resolution reports. * **Incident management:** Collect incidents and record interventions, redirect issues to appropriate resources, and identify and escalate urgent situations. * **Knowledge and procedure maintenance:** Follow established support procedures and stay up to date on information systems and assigned products. **About You** -------------------- * University degree in Administration, Finance, Labor Relations, or related fields. * Proven experience in customer service is essential. * Beyond professional skills, we seek talented professionals eager to demonstrate and explore their potential by opening new opportunities with us. Your curiosity, teamwork spirit, and commitment will make the difference. **Skills** --------------- ERP Excel SaaS
