Coordinator - Field Services Operator

Description

**Job Description** **Mission** Provide specialized technical support for maintenance, warranty, retrofit, and incident resolution activities across the Wabtec portfolio, serving as the technical reference for the Field Services team and as the operational liaison between field technicians and the Field Services Leader, contributing to daily activity coordination and the team’s technical development. **Responsibilities** **Key Responsibilities** * Perform preventive and corrective maintenance, retrofits, and repairs at customer sites. * Diagnose and resolve complex faults in Wabtec products and systems. * Serve as the technical reference for field technicians, providing support and guidance in problem resolution. * Coordinate the team’s daily activities. * Ensure proper application of technical procedures, quality standards, and EHS requirements. * Collaborate with the Leader on work planning and tracking, workload management, and priority setting. * Monitor critical technical incidents and escalate those requiring additional support. * Participate in the implementation and monitoring of Field Modification Instructions (FMI). * Verify correct completion of technical reports and service documentation. * Identify opportunities for continuous improvement and propose corrective and preventive actions. * Support the training and technical development of less experienced team members. * Maintain smooth communication with customers during fieldwork execution. * Support the Leader in coordinating resources, tools, personal protective equipment, and materials when required. * Promote a culture of safety, quality, and customer orientation within the team. **Requirements** **Education and Professional Experience** * Medium or Higher Vocational Training degree in Electricity, Electromechanics, or related field. * Minimum 3–5 years’ experience in industrial maintenance, commissioning, or technical service activities. * Demonstrable experience in diagnosing and resolving mechanical, electrical, and pneumatic faults. * Railway environment experience is desirable. * Prior experience coordinating teams or acting as a technical reference. **Languages** * Basic/intermediate English is desirable. **Additional Information** **Skills and Attitudes** * Safety orientation. * Customer orientation. * Teamwork. * Leadership and influence. * Ability to coordinate people without hierarchical authority. * Effective communication. * Analytical and problem-solving ability. * Decision-making capability. * Planning and organization. * Adaptability. * Reliability and commitment. * Continuous improvement. * Conflict management. * Development and mentoring of other technicians. **What could you achieve in a place where people come first?** At Wabtec, it’s not just about a job—it’s about the impact you make. When our people come together, we expand what’s possible—continuously improving how we work and what we deliver—for our customers and each other. If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you. **Who are we?** Wabtec is a global leader in equipment, systems, digital solutions, and value-added services for freight and public transit rail sectors. With over 150 years of experience, we lead in safety, efficiency, reliability, innovation, and productivity. Whether in freight, transit, ports, logistics, mining, industry, or marine applications, our expertise, technologies, and people are jointly accelerating the future of transportation. With roots tracing back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has consistently developed technologies and implemented solutions for key industries—meeting the needs of both customers and governments. With approximately 30\.000 people on our global team, we deliver performance that drives the world forward. We are lifelong learners, driven by an enduring passion for improvement. Learn more at www.WabtecCorp.com Culture fuels us and opens us to new possibilities. We believe the best ideas emerge from a diverse mix of experiences and backgrounds. At Wabtec, we work every day to build a place where everyone feels they belong—and where diversity is valued. We are building a culture where leadership, inclusion, and your unique perspective drive progress. We believe the best ideas emerge from a blend of diverse experiences and origins. At Wabtec, we strive every day to create an environment where everyone feels included. We are building a culture where leadership, inclusion, and your unique perspective drive progress. Do you need any adjustments or accommodations? Just let us know—we’re here to help.