Guest Relations Manager

Description

Job Summary: Coordinate and supervise front office operations, ensuring high-quality service and guest satisfaction, with leadership in team training. Key Highlights: 1. Personalized and high-quality customer service 2. Leading and developing a diverse team 3. Coordination and supervision of front office operations * Royal Caribbean Group * Madrid * * ### **Experience** No experience required * ### **Salary** Compensation not specified * + ### **Department \- Position** **Marketing, Advertising, and Public Relations** - Public Relations + ### **Category or Level** Technical + - ### **Vacancies** 10 - ### **Applicants** 1 - * ### **Contract Type** Permanent Contract * ### **Work Schedule** Full-time Continuous recruitment process. ### **Responsibilities** Qualifications: Preferably 2 \- 3 years of shipboard experience in a similar position within an international 5-star luxury establishment. Excellent fluent English (verbal and written). This includes the ability to give and receive instructions verbally and in writing, and to effectively and efficiently interact with guests and crew members. Conversational proficiency in an additional language (German, French, Spanish, Mandarin). Good working knowledge of Microsoft applications, Fidelio, and hotel operating systems. Proactive approach to problem solving. Sensitivity to cultural differences and the ability to work effectively across diverse cultural contexts. Strong interpersonal skills and ability to lead, motivate, and develop a culturally diverse workforce. Duties and Responsibilities: Provide guests with the highest quality guest services, demonstrating genuine concern for guest wellbeing at all times \- \- Personalized Customer Services. Ensure that all guest requests, inquiries, and complaints are responded to immediately and followed up efficiently to guest satisfaction. Maintain a high level of communication and feedback with the Hotel Director as well as other departments onboard the ship. Coordinate, organize, and supervise front office operations. Demonstrate comprehensive knowledge of ship facilities, ports of call, and services. Organize and lead training sessions for all front office team members to continuously enhance their knowledge, techniques, skills, guest focus, and service orientation. ### **Requirements** .