IMA Ibérica is one of the world's leading insurance groups, providing products and services to over 45 million beneficiaries. Every day, we commit to helping, accompanying, and assisting—24/7, worldwide. Our 40+ years of experience, combined with our sector-specific expertise, enable us to deliver assistance solutions across four specialized areas: mobility, home, health, and legal. Our attention is fully dedicated to our shareholders, partners, customers, and all our beneficiaries—whenever they need it. We are seeking dynamic individuals with a team spirit and eagerness to learn. Are you in? **Your responsibilities as an Assistance Technician:** \- First-level telephone claims handling (managing various insurance lines: auto, home, commerce, etc. \- Ability to empathize with customers’ needs at the time of a claim. \- Understanding the urgency of customer requests and thoroughly grasping coverage terms for claims management. \- Effectively communicating information to a 360° level. \- Actively collaborating and communicating with managers and supervisors to escalate issues—both claims-related and operational process issues affecting management. \- Actively participating in continuous improvement of processes across the central operations unit, providing feedback to superiors. **What we offer:** Immediate incorporation into a rapidly growing company with strong development potential. Permanent contract with highly flexible working conditions: possibility of intensive working hours for a large portion of the annual schedule. On-site work with up to 40% remote workdays. **Social benefits:** \- Meal vouchers \- Life insurance \- Pension plan \- Private medical insurance upon successful completion of the probationary period **Required qualifications:** Advanced proficiency in Euskera. Minimum 1 year of customer service experience in a call center. **Recommended experience:** Knowledge of home and auto insurance lines. Proven ability to interact with customers in complex situations. Do you want to join our team? We’re eager to meet you! You are hereby informed that, pursuant to the General Data Protection Regulation (GDPR), which entered into force on 25 May 2018, your personal data will be processed by IMA IBÉRICA/PRESTIMA as the data controller. The purpose of processing such data is to maintain, develop, and manage the business relationship formalized through this document, as well as for communication purposes—if you expressly consent thereto. The data subject may exercise the rights of access; rectification; erasure; restriction of processing; data portability; objection; and not to be subject to automated individual decision-making, including profiling, by submitting a written request to IMA IBÉRICA ASISTENCIA, SUCURSAL DE IMA ASSURANCES, Calle Rufino González 23, 28037, Madrid. Finally, the data subject may lodge a complaint with the competent supervisory authority. Salary: €19,000.00–€20,000.00 per year Benefits: * Childcare support * Christmas basket * Offered language courses * Company laptop * Retirement plan * Transportation allowance * Training program * Life insurance * Private medical insurance * Optional remote work * Meal vouchers Work location: Hybrid remote work in 28037 Madrid, Madrid province
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
