Telemarketer

Description

**Job Description** ---------------------------- The Telemarketer / Training Manager joins the organizational structure of **INTEDYA** as an essential part of its international network of offices. This position reports directly to the Associated Office Director (AOD), ensuring close alignment with the specific objectives and strategies of the assigned office. Additionally, there is an indirect functional and strategic dependency on INTEDYA’s National Business Development Directorate and International Corporate Development Directorate, facilitating effective integration and coordination at both national and international levels. **Key Responsibilities** ------------- * **Prospecting for new clients:** Contact and engage in conversations with potential clients—primarily via telephone prospecting—to subsequently present our training solutions. * **Management and execution of commercial meetings:** Organize and conduct meetings—whether in-person, virtual, or by phone—to clearly and effectively propose a training offering from among those provided by INTEDYA in any of its modalities. * **Development of customized educational proposals:** Design, present, and follow up on training proposals tailored to the needs of each prospective client, ensuring alignment with INTEDYA’s quality standards. * **Negotiation of training offers:** Manage negotiations of proposals based on INTEDYA’s commercial terms and using negotiation resources provided by management and the brand, adapting to the specific needs of each client. * **Customer information registration and management:** Document all interactions with current and prospective clients in INTEDYA’s systems and efficiently communicate any relevant customer-derived information to the organization to facilitate a coordinated and appropriate response to their needs. * **Lead management:** Respond promptly—within less than 24 business hours—to all inquiries regarding our courses, guaranteeing immediate attention to client requirements. **Accountabilities** --------------------- * **Achievement of commercial objectives:** Meet the minimum commercial objectives established in this Job Profile. * **Compliance with activity and management indicators:** Adhere to the activity and management indicators defined in the Job Profile and the Onboarding Plan (PIN), ensuring performance aligned with the company’s expectations and goals. * **Compliance with the Commercial Management Operations Manual (MOGC):** Carry out all commercial activities in strict adherence to the Commercial Management Operations Manual (MOGC), ensuring consistency and quality in commercial processes. * **Continuous professional development:** Actively participate in training initiatives offered by INTEDYA to continuously acquire and enhance knowledge and skills related to the organization and its products. * **Information management:** Accurately and timely record all information related to performed or planned commercial activities in INTEDYA’s IT systems (INTRANET), enabling effective follow-up and comprehensive management of customer relationships. * **Incident reporting:** Immediately report any incident, inconsistency, or situation that may negatively impact the quality or reputation of INTEDYA’s services, using the designated communication channels. * **Compliance with internal policies and regulations:** Strictly adhere to operational policies and guidelines set forth in the Operational Manuals, Integration Manual (Code of Conduct), Procedures, Technical Instructions, and other similar documents related to this profile. **Education and Knowledge Requirements** ----------------------------- * **Proficiency in IT and communications:** Advanced proficiency in office software and communication tools is essential—including Microsoft Office (Word, Excel, PowerPoint), Windows operating systems, email programs such as Outlook, and the ability to efficiently navigate and search for information online. These competencies are critical for daily task management, effective communication, and the professional presentation of proposals to clients. * **Completion of INTEDYA’s Onboarding Plan (PIN TLMK / GN):** Must have successfully completed INTEDYA’s Onboarding Plan for this position (PIN TLMK / GN), designed to ensure that all newly hired staff fully understand the company’s strategy, products, services, and operational procedures. This requirement ensures the individual begins work equipped with the necessary knowledge to perform effectively from day one. * **Academic education:** A professional qualification, university studies (even if not completed), or equivalent training is required. * **Commercial training:** Formal training enabling the candidate to possess a set of knowledge, skills, and competencies focused on business and commerce—including understanding market dynamics, sales and negotiation techniques, and customer relationship management strategies. **Experience** --------------- Candidates must possess introductory experience in commercial activities, preferably in telesales or customer service roles. Familiarity with the fundamental technical aspects of INTEDYA’s training products is also valued, especially in cases where prior commercial experience is limited. **Soft Skills** --------------- * **Outgoing demeanor in client interactions:** Ability to interact openly and sociably with clients, building trust and rapport to facilitate negotiations and establish strong, lasting business relationships. * **Interpersonal communication skills:** Oral and written communication abilities that enable clear and concise presentation of products and services, as well as accurate understanding and responsive handling of client needs and expectations. * **Commercial aptitude and attitude:** A natural commercial instinct complemented by a proactive, opportunity-oriented mindset—capable of identifying, pursuing, and capitalizing on business opportunities, as well as confronting typical sales challenges and objections. * **Results orientation:** Motivation to achieve and exceed set targets, demonstrating perseverance and dedication in proposal follow-up and deal closure. * **Client-facing positioning and leadership:** Ability to establish oneself as a leader and trusted point of reference for the client—demonstrating expertise, self-confidence, and confidence in the products/services offered—thereby positively influencing senior-level decision-making. * **Interest in acquiring new knowledge:** Continuous willingness to learn and stay updated—both regarding the company’s products and services, and in areas such as sales techniques, negotiation, and customer relationship management. * **Personal organization and discipline:** Skills to manage time and resources effectively, maintaining high personal productivity and systematically fulfilling assigned tasks and responsibilities. **Contract** ------------ **Position Vacant:** Telemarketer