Indeed
Deputy Hotel Manager – Lloret
Job Summary:
We are seeking a proactive Deputy Hotel Manager with strong leadership skills to supervise and optimize hotel operations, ensure service excellence, and manage staff.
Key Highlights:
1. Opportunity for professional development in a dynamic and leading hospitality environment
2. Being part of a professional and committed team
3. Responsibility and key decision-making in hotel management
DESCRIPTION
ALEGRIA Group is an established and continuously growing hotel chain dedicated to delivering exceptional vacation experiences in top-tier tourist destinations. With a strong commitment to quality, innovation, and customer satisfaction, we operate a portfolio of properties distinguished by their outstanding locations, premium services, and a dedicated, professional team. Our philosophy centers on hospitality, attention to detail, and creating unforgettable moments for our guests.
**Position Mission:**
We are looking for an experienced and service-oriented Deputy Hotel Manager to join our team in Lloret de Mar. The ideal candidate will be a proactive professional with strong leadership and management capabilities, as well as in-depth knowledge of the hospitality industry. Reporting directly to the Hotel Director, the role entails supervising and optimizing daily operations, ensuring excellence in guest service, managing staff, and actively contributing to achieving the hotel’s profitability and quality objectives.
**Main Responsibilities:**
* **Operational Supervision:** Coordinate and oversee daily operations across all hotel departments (reception, food & beverage, housekeeping, maintenance, etc.) to ensure efficient functioning and maximum guest satisfaction.
* **Front Office Management:** Ensure proper handling of reservations, check-in/check-out procedures, telephone and in-person guest interactions, and incident resolution to deliver a seamless and positive experience from first contact.
* **Cost Control and Profitability:** Implement and monitor cost-control strategies across all departments, optimizing resources while maximizing business profitability without compromising service quality.
* **Administration and Reporting:** Support hotel administrative management, including inventory supervision, vendor management, preparation of performance reports, and analysis of key performance indicators (KPIs).
* **People Management:** Lead, motivate, and supervise the hotel’s staff, ensuring appropriate task allocation, fostering a positive work environment, identifying training needs, and participating in recruitment processes.
* **Quality and Guest Experience:** Ensure compliance with ALEGRIA Hotels’ quality standards, monitor guest satisfaction through surveys and feedback, and implement continuous improvement initiatives.
* **Accountability and Decision-Making:** Act as the direct responsible party in the absence of the Hotel Director, making strategic and operational decisions to guarantee smooth hotel operations.
* **Interdepartmental Coordination:** Promote open communication and close collaboration among all departments to optimize overall hotel operations.
* **Regulatory Compliance:** Ensure adherence to current regulations regarding safety, health, labor law, and data protection.
**What We Offer:**
* Join a leading and expanding hospitality company.
* Opportunity for professional development in a dynamic environment.
* Competitive salary commensurate with the candidate’s experience and qualifications.
* Be part of a professional and committed team.
If you meet the requirements and are seeking a new professional challenge in the hospitality sector, we invite you to become part of the Alegria Hotels family!
REQUIREMENTS
* **Experience:** Minimum of 5 years of proven experience in managerial roles within the hospitality industry, preferably in hotels of a similar category.
* **Education:** University degree in Tourism, Hotel Management, Business Administration, or related field. Specialized training in hotel management, finance, or human resources is highly valued.
* **Technical Knowledge:** Solid expertise in:
* Comprehensive hotel management (operations, finance, marketing, HR).
* Hotel property management systems (PMS) and office software (Office suite).
* Cost control, budgeting, and financial analysis.
* Labor regulations and occupational health and safety standards in the hospitality industry.
* **Languages:** Native or bilingual proficiency in Spanish and advanced English (B2/C1 level). Additional languages are a plus.
* **Skills:**
* Outstanding leadership abilities and capacity to motivate teams.
* Strong customer orientation and commitment to service quality.
* Analytical, planning, and organizational capabilities.
* Problem-solving and decision-making skills.
* Proactivity, dynamism, and ability to perform effectively under pressure.
* Excellent communication and interpersonal skills.
* **Availability:** Flexibility to work varied shifts, including weekends and public holidays, as required by operational needs.

Carrer de la Vila, 46, 17310 Lloret de Mar, Girona, Spain