Receptionist

Description

**Additional Information** **Job Number**26107256 **Job Category**Rooms \& Guest Services Operations **Location**Calle Maria Zambrano 2, Tenerife, Tenerife, Spain, 38687 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Instantly recognizable, The Ritz\-Carlton Tenerife, Abama is the island’s most iconic resort: an oasis of tranquility where the sea, land, and subtropical vegetation blend effortlessly with iconic architecture inspired by Moorish style. The 462 rooms and suites—divided between the vibrant Citadel and the exclusive Retreat—offer stunning views of the Atlantic Ocean, Mount Teide, or the resort’s lush gardens. A culinary destination in its own right, this five\-star resort in Tenerife features world\-class restaurants ranging from light, casual cuisine to Michelin\-starred fine dining. Offering a sanctuary to escape, this timeless resort boasts numerous swimming pools, a 2,500 m² Spa \& Fitness Center, and Europe’s largest Ritz Kids program. **JOIN OUR TEAM!** …as a **Receptionist** for **The Ritz\-Carlton Tenerife, Abama.** **Who are we looking for…?** Are you passionate about creating memorable experiences from the very first moment? As a Receptionist, you will be our resort’s first impression and play a pivotal role in delivering a warm welcome to our guests. If you enjoy providing exceptional service, love interacting with people from diverse cultures, and feel comfortable in a dynamic, luxury\-oriented environment, we want to meet you! **Your responsibilities include…** * Greet guests warmly, professionally, and in alignment with The Ritz\-Carlton standards. * Efficiently manage check\-in and check\-out processes, ensuring a seamless and personalized experience. * Provide accurate information about resort facilities, services, experiences, and activities. * Proactively and efficiently address guest inquiries, requests, and special needs. * Manage reservations, modifications, and updates of guest information within hotel systems. * Perform administrative and billing tasks following company procedures. * Handle incidents, complaints, or requests with empathy, professionalism, and a guest\-satisfaction focus. * Coordinate closely with departments such as Housekeeping, Concierge, Guest Relations, Reservations, and Food \& Beverage to ensure an exceptional guest experience. * Promote hotel services and facilities by identifying opportunities for upselling and enhancing the guest experience. * Maintain the reception area tidy, organized, and aligned with the brand’s luxury standards. * Ensure confidentiality and protection of guest information at all times. * Comply with Marriott International and The Ritz\-Carlton policies, procedures, and standards for quality, safety, and service. **What we’re looking for in you…** * You naturally possess a service\-oriented attitude and enjoy creating exceptional guest experiences. * Prior experience in front desk, customer service, or similar roles within the hospitality or service industry is ideal. * You have excellent communication and interpersonal skills with international guests. * You are well\-organized, capable of managing multiple tasks simultaneously, and remain calm during peak occupancy periods. * You are solution\-oriented, detail\-focused, and able to anticipate guest needs. * You enjoy working collaboratively across teams and departments. * You communicate fluently in **Spanish and English**; additional languages are highly valued. * You have basic computer skills and, preferably, experience with hotel management systems. * You already hold a **valid work permit for Spain.** **How we inspire you…** Join our team and bring your ideas and imagination to our guests’ daily experience. Did you know? Working here means contributing to moments guests will remember long after they’ve checked out. * An **attractive salary**, above market rate, for your flexible assignment at our hotel. * Travel worldwide to our 9,500+ hotels with **excellent employee rates** ("Explore Rate") and enjoy being pampered—this also applies to your family, partner, and parents. * Enjoy Food \& Beverage offerings at our 9,500+ hotels with a **20% discount.** * Enjoy our culinary offerings with a **50% discount.** * Did you know you can get up to **75% off flights** if you reside in Tenerife? * Extensive **corporate benefits**, including numerous discounts for leisure and travel activities. * As a birthday gift, you’ll receive a **special surprise.** * After one year of service with us, enjoy our resort as a **guest**: a once\-in\-a\-lifetime experience! * We pay a **13th and 14th month salary.** * Innovative training concepts supporting your professional journey: we even have our own **training university!** * Opportunities for **promotion and career growth** within an international company. * We offer a generous **complimentary food and beverage program** in our staff cafeteria. * Don’t worry about your **uniform** (if required per department): we provide it—and handle its cleaning. * We love celebrating—and prefer doing it with you! Whether team outings, **employee celebrations**, Employee Week, anniversaries, etc., we always find reasons to celebrate you and your colleagues appropriately. * We also care deeply about our community in many ways: join our **social responsibility initiatives** to give back to society! * Your health is one of our top priorities, which is why we offer comprehensive **corporate healthcare.** (All benefit and bonus programs are subject to individual company regulations. Tax and social benefit laws apply, and any tax deductions are managed through payroll adjustments. There is no legal entitlement to these programs, and the employer reserves the right to modify the offering at any time.) Have we sparked your interest? Then apply now on MarriottCareers with your application documents. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive, people\-centered culture. We are committed to non\-discrimination on any protected basis, including disability and veteran status, or any other basis covered by applicable law. At more than 100 award\-winning properties worldwide, The Ritz\-Carlton Ladies and Gentlemen create such exceptional experiences that, long after a guest stays with us, the experience remains with them. Attracting the best hospitality professionals who create lifelong memories, we believe everyone succeeds when empowered to be creative, thoughtful, and compassionate. Each day, we set the standard for rare and special luxury service worldwide and take pride in delivering excellence in guest care and comfort. Your role will be to ensure The Ritz\-Carlton’s “Gold Standards” are fostered with care and warmth. The Gold Standards form the foundation of The Ritz\-Carlton and guide us daily to be better than yesterday. It is this foundation—and our belief that our culture drives success—that has earned The Ritz\-Carlton its reputation as the global leader in luxury hospitality. As part of our team, you will learn and embody the Gold Standards—including our Employee Promise, Credo, and Service Values. And our promise to you is that we will offer you the opportunity to take pride in the work you do and the people you work with. By joining The Ritz\-Carlton, you join a portfolio of brands under Marriott International. Be where you can do your best work, begin your purpose, belong to an incredible global team, and become the best version of yourself. With over 100 award\-winning hotels worldwide, The Ritz\-Carlton Ladies and Gentlemen create such exceptional experiences that guests remember them long after they’ve departed. We seek the world’s finest hospitality professionals to create lasting memories, believing everyone succeeds when empowered to be creative, kind, and compassionate. Every day, we set the standard for exceptional and special luxury service worldwide and take pride in delivering excellence in guest care and comfort. Your role will be to ensure The Ritz\-Carlton’s “Gold Standards” are upheld with kindness and attention every day. The Gold Standards are the foundation of The Ritz\-Carlton—guiding us to make each day better than the last. Thanks to this foundation and our belief that our culture drives success, The Ritz\-Carlton has earned its reputation as the world’s leading luxury hospitality brand. As part of the team, you will learn and apply the Gold Standards—including the Employee Promise, Credo, and Service Values. Additionally, we promise to offer you the opportunity to take pride in the work you do and in your team. By joining The Ritz\-Carlton, you join a portfolio of brands