Front Desk Assistant

Description

Job Summary: We are seeking an exceptional Receptionist to join our team, supporting customer service, reservation management, and administrative tasks. Key Highlights: 1. Support in telephone customer service and resolution of guest inquiries. 2. Assistance at the front desk and welcoming guests, check-in/check-out. 3. Proactive attitude and ability to resolve incidents. * PACTO ETT * Adeje (Santa Cruz de Tenerife) * * ### **Experience** No experience required * ### **Salary** Compensation unspecified * + ### **Area \- Position** **Hospitality, Tourism** - Front Desk Assistant + ### **Category or Level** Employee + - ### **Vacancies** 1 - ### **Applicants** 2 - * ### **Contract** Fixed-Term Intermittent Contract * ### **Working Hours** Full-time Continuous selection process. ### **Responsibilities** At Pacto, we specialize in human resources management, and our passion for recruitment is rooted in efficiency, flexibility, continuous improvement, and rigor. If you seek a role where you can fully engage and leave your mark, do not hesitate to apply to this opportunity. We are an organization committed to equality and do not discriminate based on gender, ethnicity, sexual orientation, functional diversity, age, or other characteristics protected by current legislation. We are looking for an exceptional Receptionist to join our team in the SOUTH ZONE of Tenerife (PUERTO SANTIAGO)! Main responsibilities: \- Support in telephone customer service and resolution of guest inquiries. \- Assist in guest reception and welcoming. \- Support check-in and check-out procedures. \- Assist in reservation and correspondence management. \- Provide basic information about hotel services. \- Collaborate with the front desk team and other departments to ensure an excellent guest experience. \- Support incident resolution under supervision. \- Perform administrative tasks specific to the department. ### **Requirements** \- Minimum 6 months’ experience in a similar position or in customer service. \- Intermediate level of Spanish and English; knowledge of additional languages is valued. \- Strong communication skills and customer orientation. \- Proficiency in verbal and written communication. \- Professional appearance and courteous demeanor. \- Organizational skills and ability to work collaboratively while managing multiple tasks simultaneously. \- Discretion and confidentiality when handling information. \- Proactive attitude and ability to resolve incidents. \- Basic proficiency with computer tools (Word, Excel, email, etc.).