Viladrau Customer Service - Customer Facing Job Listings

Customer Support & Strategy Internship64842316339203120

Indeed

Customer Support & Strategy Internship

**Before applying****:** please note that to be eligible for this position, you must be currently enrolled at a university in Spain **and remain enrolled until the end of the internship**. You must also be available to start the internship in **February 2026** and continue participating in the program until **June–July 2026**. Join our team at the intersection of product management and customer experience innovation. As a Product \& Customer Insights Intern, you’ll analyze customer feedback, support data, and product usage metrics to uncover actionable insights. You’ll collaborate with product managers, support teams, and data analysts to prioritize features, document customer journeys, and support the development of AI\-powered customer support solutions. Your work will help optimize support workflows, enhance user satisfaction, and shape future customer experiences. **Key Responsibilities:** * Analyze customer feedback and product data to identify improvement opportunities. * Collaborate with product and support teams to prioritize features based on user needs. * Support implementation and testing of AI tools for customer support. * Document customer journeys and process improvements. * Contribute to evaluating new support technologies. **Preferred Skills:** * Currently studying a bachelor's or master's Degree in Industrial Engineering, Computer Science or a related field * Strong analytical and problem\-solving skills; Excel proficiency preferred. * Interest in AI tools (chatbots, predictive analytics). * Excellent communication and collaboration skills. * Passion for improving customer experiences through data and technology. **Experience our benefits**: Being part of HP means access to an international community with lots of growth opportunities within the company, professional development resources, networking opportunities, while enjoying in a great atmosphere making an impact. * You will be able to choose to either work office\-based or hybrid work style. * Flexible schedule for part time (4h/day) or full time (8h/day) for a 6 to12 months agreement. * Lunch in the cafeteria. * Love sports? Then take advantage of our sports center (indoor and outdoor); gym, squash courts, tennis courts, basketball courts and with 25\+ regular coordinated activities / sports , such as HIIT training, squash, basketball and yoga. * A NextGen employee Network, which host fun events on a regular basis. * Free printing Happy hour – from photographs to large posters. And Hands\-on workshops to print with the latest technology – from wall covers to 3D printed models. Sounds like you? Please apply and let’s talk!

Carrer d'Elisenda Ribatallada, 11, 08172 Sant Cugat del Vallès, Barcelona, Spain

Negotiable Salary

ADMINISTRATIVE/COMMERCIAL64842267892355121

Indeed

ADMINISTRATIVE/COMMERCIAL

A company based in Montcada i Reixac is seeking an Administrative/Commercial Assistant. Main responsibilities include customer service, order management, invoicing and basic documentation, administrative support to the sales team, and other internal management and coordination tasks. * Minimum 1 year of experience. Professional experience and/or vocational training (Intermediate Level Vocational Training Cycle) or Professional Certification in the administrative-commercial field is mandatory. * Competencies/knowledge: Proficiency in Excel, Word, and Outlook is mandatory. Knowledge of management software (ERP/CRM) and/or industry-specific software for the graphic sector will be valued. * Permanent employment contract * Full-time position * Gross monthly salary: €1,354 * Additional information of interest: A full-time permanent contract is offered, with working hours from Monday to Friday, 9:00–14:00 and 15:00–18:00, including statutory breaks. Immediate start. This contract is funded under a program supporting the employment of individuals in situations of vulnerability (SOCCONTRACTACIÓ); therefore, candidates must meet the eligibility requirements to participate in the selection process.

Les Malves, 258, 08110 Montcada i Reixac, Barcelona, Spain

€ 1,354/month

Indeed

Customer Service

Distrivet is looking for a Customer Service Administrator Are you passionate about delivering exceptional service and ensuring the best customer experience? Join our team at Distrivet, a leader in solutions for the veterinary and zoosanitary industry! Position Summary We are seeking a candidate with excellent communication skills, strong attention to detail, and a commitment to customer satisfaction. As a Customer Service Administrator, you will play a key role in managing inquiries, orders, and resolving incidents, ensuring a positive experience for our customers. Main Responsibilities: Customer Service and Communication * Respond to customer inquiries via phone, email, or chat regarding zoosanitary products, orders, pricing, and availability. * Provide product information, technical support, and guidance on proper usage. * Handle complaints, returns, and exchanges according to company policies. * Conduct follow-ups to ensure customer satisfaction. Order Management and Fulfillment * Process orders accurately and efficiently, ensuring timely deliveries. * Coordinate with sales, warehouse, and logistics teams to resolve issues. Record Keeping and Reporting * Record customer interactions and transactions in the CRM system. * Generate reports and analyze data to identify sales opportunities. Collaboration and Continuous Improvement * Work with internal teams (sales, marketing, operations) to optimize processes and enhance customer experience. Product Knowledge * Stay updated on products, industry trends, and applicable regulations. Requirements and Qualifications * Education: High school diploma or equivalent (university degree preferred). * Experience: Customer service in the zoosanitary, veterinary, or agricultural industry (desirable). * Languages: Intermediate English (additional languages are a plus). * Technical Skills: Proficiency in CRM, customer service software, and Microsoft Office (Excel). * Knowledge: Zoosanitary products and logistics processes (desirable). * Personal Skills: Problem-solving, empathy, organization, attention to detail, and teamwork. Location: Les Franqueses del Vallès Type of Contract: Permanent position with a three-month probation period. Do you identify with this profile? Apply now and become part of Distrivet! *Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, Protected Veteran status, age, or any other characteristic protected by law.*

Can Penques, 08520, Barcelona, Spain

Negotiable Salary

Customer Service Engineer64396672507651123

Indeed

Customer Service Engineer

**Description:** ---------------- At Mercaconsult, a consultancy specialized in technical and industrial talent selection and development, we are collaborating with a leading company in the capital goods sector that wishes to incorporate a Customer Service Technician into their team. We are looking for a professional with a solid technical background, customer service vocation, and enthusiasm to become part of an international and dynamic environment. ***Position Mission*** Reporting to the Customer Service Manager, you will join the technical-commercial customer support team, tasked with providing global solutions and support through spare parts management, maintenance services, and technical interventions (upgrades). **Main Responsibilities** * Provide customer support, both reactively (upon customer request) and proactively (identifying improvements and upgrades that add value). * Manage spare parts and services, coordinating incidents with various internal departments. * Prepare quotations for spare parts, services, and maintenance contracts. * Monitor contracts and plan technical interventions. * Collaborate on technological improvement projects with multidisciplinary teams. **What we offer:** * Opportunity to join a leading company in its sector with international presence. * Collaborative, technical, and dynamic work environment that values initiative and continuous improvement. * Stable project with opportunities for professional growth. * Competitive conditions, aligned with the experience offered. **Requirements:** --------------- * Degree in Industrial Engineering or equivalent qualifications. * Minimum of 3 years of experience in industrial environments, preferably within capital goods companies. * Technical knowledge of mechanics and electronics of industrial machinery. * Strong communication skills and customer orientation. * Ability to work in teams and manage projects. * Fluent English is essential; French is highly desirable.

Carrer del Camí Reial, 49, 08184 Palau-solità i Plegamans, Barcelona, Spain

Negotiable Salary

Teleoperator Sant Cugat del Vallés (CHRISTMAS CAMPAIGN)64288887796995124

Indeed

Teleoperator Sant Cugat del Vallés (CHRISTMAS CAMPAIGN)

**Important Call Center is looking for a teleoperator in Sant Cugat del Vallés to carry out the following functions:** **Functions:** \- Answer customer inquiries and suggestions by phone. \- Make calls to present products and services to loyal customers (NO COLD SALES). \- Sell products or services via telephone calls. **Requirements:** \- Enthusiastic, creative and dynamic person with strong communication skills. \- Previous experience as a teleoperator will be valued. \- Availability to work from Monday to Saturday. **We offer:** \- An open and dynamic work environment. \- Immediate incorporation. \- Salary: 9.10 euros/hour. \- Morning shifts: 9.30-14.30 or 9.30-15.30h; or afternoon shifts: 15-21h or 16-21h. \+ Saturdays. \- Contract of 30h or 35h Job type: Temporary contract Salary: 15,000.00€-17,000.00€ per month Experience: * Customer service: 1 year (Required) Job location: On-site

Carrer d'Elisenda Ribatallada, 14d, 08172 Sant Cugat del Vallès, Barcelona, Spain

€ 15,000-17,000/month

Indeed

Teleoperador/a

* Emisión de llamadas a empresas para la concertación de citas comerciales * Realización de encuestas de satisfacción * Ocasionalmente televenta Tipo de puesto: Media jornada, Contrato indefinido Sueldo: 700,00€\-800,00€ al mes Experiencia: * Atención al cliente: 1 año (Deseable) Ubicación del trabajo: Empleo presencial

Carrer Amposta, 14, 08174 Sant Cugat del Vallès, Barcelona, Spain

€ 700-800/biweek

Customer Service – Image and Sound Department63843942863747126

Indeed

Customer Service – Image and Sound Department

Company Information Company \*\*\* Published by ETT / HR Agency \*\*\* Job Description Vacant Position **Customer Service – Image and Sound Department** Location Vic Region Osona Number of Positions 1 Department Sound Working Hours Part-time, 40 hours. Monday to Saturday with an alternating holiday. Salary 20\.570€ gross/year \+ commissions Contract Type Direct hiring by company Description Main responsibilities include: - Providing personalized customer service in the image and sound section. - Explaining technical features of products and making recommendations. - Maintaining and organizing the section. - Coordinating with other departments (cashier, warehouse, technical service). Publication Date 17/09/2025 Requirements Education Desirable Requirements We are looking for a technology enthusiast with excellent communication skills to join our team as a customer service advisor in the image and sound department. You will be responsible for advising our customers so they find the product that best suits their needs. Essential - Previous experience in customer service or sales, preferably in electronics. - Interest and knowledge in technology, audio and video. - Fluent spoken and written Catalan and Spanish. - Proactive, organized person with good presentation. - Immediate availability to start. Other Requirements

Carrer de les Flors, 6, 08500 Vic, Barcelona, Spain

€ 20,570/year

Indeed

CUSTOMER SERVICE

Industrial company located in Sta Agnès is seeking to hire: CUSTOMER SERVICE Reporting to the Head of Commercial Department - Academic qualifications: Higher Vocational Training in Commercial Administration - Personal qualities: Analytical person with commercial aptitude, ability to work in a team, good communication skills, organizational and planning abilities. Problem-solving and proactive mindset. - Languages: Catalan (optional), Spanish, English or French (desirable) - Driver's license and personal vehicle required to reach the company. Skills: - Knowledge of the company and its commercial culture to effectively communicate to customers and/or delegates/sales representatives the potential differential values. - Customer orientation. - Thorough understanding of the industry and its competitive landscape. - Ability to identify both customer requests and actual needs. - Negotiation capabilities. - Knowledge of products offered. - Interpersonal relationship skills. - Analytical, synthetic and persuasive abilities. - Time management. Objective: - Manage quotations/orders and provide information to the entire sales team to improve coordination between Sales Representatives and headquarters. Deliver excellent service through effective telephone and in-person support to both customers and internal/external staff. Compensation and schedule: Full-time, Monday to Thursday from 8:00 to 13:00 and 14:30 to 18:00, Friday from 8:00 to 14:00. 24-26,000€ gross/year Main duties and responsibilities: - Manage quotes, orders and studies. - Capture offers prepared by sales representatives and convert them into orders. - Communicate and maintain management relationships with sales delegates/representatives across Spain. - Control and manage CRM system. - Receive and record customer complaints and claims, identifying their origin and forwarding them to the relevant responsible parties. - Customer support. - Proactively search for tender opportunities. - Reception / Switchboard: Handle internal and external visits. Receive and redirect calls to the appropriate department or person. * Minimum 1 year of experience. Previous experience in customer service * Higher Vocational Qualification in Administration * Catalan (spoken Advanced, written Advanced) * Spanish (spoken Advanced, written Advanced) * Availability of vehicle * Driving license: B * Permanent employment contract * Full-time * Additional information: Annual gross salary ranging from 24,000 to 26,000 EUR

Carrer Enric Morera, 13, 08480 L'Ametlla del Vallès, Barcelona, Spain

€ 24,000-26,000/year