Service Coordinator Support

Description

Linde Material Handling is one of the world's leading manufacturers of forklift trucks, indoor vehicles, and high-performance intralogistics solutions. Since 2006, Linde has been part of the KION Group. We operate in more than 100 countries worldwide and have approximately 13\.000 people working for the brand. A network of over 8\.500 service technicians ensures maximum availability of Linde trucks and solutions, supported by our global logistics network. We are built on a solid foundation through the delivery of expert services and product solutions to our customers. We believe our success stems from the skills and commitment of our team members. Our values are: INTEGRITY—we do what is right; COLLABORATION—we trust each other; COURAGE—we drive change and innovation; EXCELLENCE—we deliver exceptional value to our customers. You will work for a successful global company in an international environment. Are you ready for a new challenge? Then you could be the person we are looking for! About the company: We are a socially responsible company that provides equal employment opportunities, promotes diversity, and respects differences within our organization. We do not tolerate any form of discrimination, harassment, or aggression—verbal or physical, direct or indirect—against individuals or material property. **We offer:** ============= We seek service-oriented, committed, dynamic, versatile individuals with ambition to grow professionally within the company. This is your opportunity to develop your career in a solid, internationally expanding technology company where anything is possible. Are you ready to grow your career with us? We offer: * Temporary vacancy * Stable incorporation into a sector-leading company. * You will join a pleasant working environment with a committed team, where our values are integrity, collaboration, courage and excellence. **Tasks and Qualifications:** ============================= **Mission** Provide administrative and operational support to the Service Department by creating and managing service orders, coordinating activities among technicians, customers, and branches, and tracking service processes. Ensure smooth daily workflow, contributing to operational efficiency and the quality of service delivered by the technical network. **Key responsibilities** * Creation, management, and tracking of service orders in corporate systems. * Planning and dispatching of technical interventions according to operational priorities. * Assignment and coordination of tasks with service technicians. * Administrative support to field technicians for proper execution of work orders. * Monitoring the status of service orders and resolving administrative incidents. * Coordination with customers, branches, and internal departments to ensure proper service delivery. * Support in managing materials, spare parts, and operational requirements linked to service orders. * Ensuring the quality and accuracy of information recorded in corporate systems. **Education, knowledge and experience** * Higher Vocational Training qualification or equivalent experience in administration, logistics, or service management. * Experience in administrative tasks and operational coordination. * Familiarity with ERP tools and service management systems, preferably SAP. * Advanced user level of Microsoft Office. * Prior experience in after-sales, maintenance, or technical service environments is desirable. * Basic English for consulting documentation and occasional support. **Competencies and skills** * Organizational and planning ability. * Customer- and service-oriented mindset. * Attention to detail. * Communication and coordination skills. * Ability to work under changing priorities. * Teamwork. * Proactivity and problem-solving orientation. * Digital mindset and adaptability to new management systems.