#### **Humanizing Technology.** We are a large company with a start\-up soul. We organize ourselves into expert knowledge units that collaborate with each other. Therefore, we are looking for **inquisitive people** who are **motivated by challenges and eager to grow personally and professionally**, to join our team and have a **positive impact** on the world through technology. **ARE YOU UP FOR THE CHALLENGE?** ------------------------ As a **Senior Field Technician in Microcomputing**, you will become part of the **Field User Support Unit**. In the Field User Support area, we enhance work productivity through user assistance services, support centers, and other solutions for a smooth and efficient working environment. This support **can act proactively or reactively to solve issues, thus ensuring business continuity.** Our IT field service team **is responsible for installation, maintenance, repair, and monitoring of products on site for our clients.** **WHAT WILL YOU DO IN YOUR DAY TO DAY?** ------------------------------- You will be responsible for providing advanced technical support to users and systems of our clients, leading the resolution of complex incidents, managing IT infrastructure, and collaborating in the planning and execution of technological projects. Other responsibilities: * Second\-level IT support to clients and users, resolving complex problems and incidents. * Management of software and hardware incidents, including receiving, diagnosing, solving, and forwarding incidents to another department for maintenance. * Windows 10 computer setup, PC migrations, user data, profiles, app data, software installation and configuration. * Email configuration. * Execution of technical procedures. * Lead and supervise technical teams in installation, maintenance, and repair field projects. As well as supervise and coordinate activities of junior technician teams. * Provide specialized technical advice and support to more junior technicians. * Solve complex technical problems and make critical decisions to ensure project success. * Plan and coordinate team activities, ensuring compliance with deadlines and quality standards. * Interact with clients and collaborators to ensure effective communication and meet their needs. * Stay updated on the latest technologies and trends in the field to continuously improve skills and knowledge. **WHAT DO WE EXPECT FROM YOU?** ------------------------- * **Education:** + Higher vocational training cycle in computer systems, or university degree or technical qualification in related fields such as Engineering, Electronics, Telecommunications, or similar. * **Languages:** + Proficiency in the local language and solid knowledge of technical English. * **Technical Skills:** + Extensive knowledge of Windows, Linux, and macOS operating systems. + Experience in network administration, including TCP/IP protocols, VPNs, VLANs, and router and switch configurations. + Familiarity with virtualization environments (e.g., VMware, Hyper\-V). + Experience in server management, storage, and backup solutions. + Broad knowledge in installation, maintenance, and repair of equipment and systems in outdoor environments. * **Skills:** + Excellent problem\-solving and technical diagnostic abilities. + Strong communication skills to interact with both technical and non\-technical personnel. + Ability to work under pressure and effectively manage multiple priorities. * **Experience:** + Minimum 3\-5 years in technical support and system administration. #### **WHAT WILL YOU FIND AT SEIDOR?** * **A diverse team**. We respect the differences that make us more human. * **Teamwork**. We work together and learn from each other. * **Flexibility and work\-life balance**. Remote work is in our DNA. We promote flexible working hours, and offer shortened workdays on Fridays and during July and August. * **Continuous learning**. Training in languages, technical skills, certifications, etc. * **Individualized career development**, allowing you to decide how far you want to go. * **Autonomy** and the opportunity to propose and drive new initiatives. * **Flexible compensation program.** Childcare vouchers, meal vouchers, transportation, and medical insurance. * **Exclusive discounts and special conditions** on technology, leisure, travel, etc. * You can participate in **social initiatives and environmental programs**. * If you have international interests, **we are present in 45 countries**. **Join our team and help us humanize the world through technology!**