Receptionist (hotel)

Description

Ref. 153791 GR GRUP MORERA 1955, SL Olot (Joanetes), Garrotxa To be defined Indefinite full-time contract 19/08/2026 Description of the position We are seeking to hire a Receptionist to join our team at Hotel Vall de Bas, located in the privileged setting of the Garrotxa region. We are looking for a person with a vocation for customer service, strong communication skills, and the ability to thrive in a dynamic environment focused on delivering a high-quality experience to our guests. The selected candidate will play a key role in the hotel’s daily operations and serve as one of the main points of contact for guests—from arrival through departure. Responsibilities include providing warm, professional service; managing guests’ various needs; and coordinating with other departments to ensure smooth stays. Main functions and responsibilities * Welcoming and assisting guests throughout their stay, offering friendly, professional, and personalized service. * Performing check-in and check-out procedures, ensuring all information and documentation are properly managed. * Managing reservations, modifications, cancellations, and guest inquiries via various communication channels. * Answering phone calls and handling emails related to reservations and guest stays. * Providing information and advice to guests about hotel services, dining options, activities, hiking trails, local points of interest, and regional tourism offerings. * Monitoring guests’ needs and special requests before and during their stay. * Resolving questions, incidents, and potential complaints, always aiming to provide prompt responses oriented toward guest satisfaction. * Daily coordination with housekeeping, maintenance, food & beverage, and management departments—relaying guest needs and tracking incidents. * Monitoring and updating reservation data and room availability. * Handling payments, invoicing, and other administrative tasks typical of the front office department. * Supervising and tracking scheduled arrivals and departures each day. * Preparing necessary information to facilitate proper service organization. * Assisting in the organization and management of group bookings, events, and special stays. * Ensuring the front desk operates correctly and that internal hotel procedures are followed. * Maintaining clear and consistent communication with the rest of the team to guarantee a seamless, high-quality guest experience. What we offer? * Employment at Hotel Vall de Bas within an established project dedicated to delivering quality service. * Stable employment contract and opportunities for continued involvement in the project. * Full-time working schedule. * Integration into a professional and dynamic team. * Opportunities for professional development and growth within the hospitality sector. * Training and mentoring during onboarding. * Competitive remuneration aligned with experience and qualifications. Requirements * Qualification: Education related to Tourism, Hospitality, Hotel Management, or similar fields. * Requirements: \- Prior experience in hotel reception, customer service, or similar positions. + Education related to Tourism, Hospitality, Hotel Management, or similar fields. + Proficiency in Catalan and Spanish is mandatory. + Good command of English, especially for serving and communicating with international guests. + Additional languages are considered an asset. + Familiarity with computer tools and hotel management software. + Strong organizational skills and ability to manage multiple tasks simultaneously. + Excellent communication skills and customer orientation. + Ability to work effectively in a team. + Flexibility to work rotating shifts, weekends, and holidays according to hotel needs and activity levels. + A valid driver’s license is considered an advantage. Conditions Location Olot (Joanetes) County Garrotxa Number of positions 1 Category To be defined based on experience Department Reception Working hours To be defined Salary According to collective agreement Contract type Indefinite full-time contract Publication date 19/08/2026 CompanyGRUP MORERA 1955, SL LocationOlot (Joanetes) CountyGarrotxa