Receptionist

Description

Position Summary: We are looking for a Receptionist passionate about customer service to deliver memorable experiences, manage operations, and resolve guest requests. Key Highlights: 1. Customer service experience and hotel operational management. 2. Continuous training and professional development opportunities. 3. Joining an established hotel chain. Do you consider yourself passionate about customer service and delivering memorable experiences? At **Senator Hotels \& Resorts**, we are seeking a **Receptionist** ‍‍ for our **Playazimbali Hotel**, located in **Vera (Almería)**. **What will your day-to-day responsibilities be?** * Welcoming, attending to, and providing personalized assistance to guests throughout their stay, offering information about hotel services and the surrounding area. * Managing and recording operational information in internal systems, ensuring effective tracking and support to other departments. * Informing guests about and managing bookings for supplementary services and activities to enhance their experience. * Administering reservations, check\-in, and check\-out processes, ensuring accurate updates of the property’s occupancy status. * Attending to, managing, and following up on requests, incidents, and complaints according to chain protocols, guaranteeing proper resolution. * Issuing invoices and managing payments for services rendered, in accordance with applicable rates and authorized payment methods. **What do we expect from you?** * Studies in Tourism or equivalent qualification supporting your vocation for customer service. * Minimum of 1 year’s experience performing similar duties. * Proficiency in Microsoft Office (intermediate level). * Advanced English language skills (French and other languages are highly valued!). **What do we offer?** * **Fixed-Term Intermittent Contract**. * **Full-time working hours**. * Opportunity to join an established hotel chain. * Continuous training and professional development opportunities. * **Exclusive benefits**, including discounts at our properties, health insurance partnerships, banking agreements, and much more... If you are passionate about customer service, have experience in the responsibilities outlined above, and share our values — **service orientation, commitment, teamwork, quality, adaptability, social responsibility, and sustainability** — this is your place! Join our team! *Senator Hotels \& Resorts, committed to equal opportunity, has implemented initiatives to eliminate stereotyped perceptions regarding certain positions, aiming to achieve gender parity across the entire organization — join our team!*