Administration and Front Desk

Description

Position Summary: Assist with front desk operations and guest service, managing reservations and collaborating with other departments to ensure an excellent guest experience in line with quality standards. Key Responsibilities: 1. Customer service and reservation management at the front desk. 2. Interdepartmental collaboration to deliver an excellent guest experience. 3. Friendly, solution-oriented attitude with strong customer orientation. Job Description Assist in welcoming and serving guests at the front desk (check\-in / check\-out). Manage reservations, billing, and collections. Handle phone calls, emails, and inquiries with a friendly and solution-oriented attitude. Collaborate with other departments, including F\&B, to ensure an excellent guest experience. Adhere to Accor’s quality standards and procedures. Requirements Prior experience in hotel front desk operations is preferred (experience in chain hotels is a plus), though not mandatory if the candidate demonstrates the right attitude. Professional-level English proficiency (a second language is advantageous). Positive attitude, strong customer orientation, and ability to work effectively in teams and on rotating shifts. Employment Type: Full-time, Part-time Benefits: * Flexible working hours * Life insurance * Private health insurance Experience: * Front desk: 1 year (Preferred) Work Location: On-site