Hostess

Description

Job Summary: We are seeking a receptionist for SO/ Sotogrande who will welcome guests, manage reservations, attend to their requests, and guarantee an exceptional experience at this luxury resort. Key Highlights: 1. Provides a positive first impression and assistance to guests. 2. Handles requests and coordinates to meet guest needs. 3. Promotes hotel services and ensures compliance with policies. **Company Description** SO/ Sotogrande is a tribute to fashion and design, gastronomy, wellness, and golf on the Andalusian coast. Surrounded by green hills and valleys overlooking the Mediterranean Sea, SO/ Sotogrande Spa \& Golf Resort occupies a unique location. The resort has revived the welcoming spirit and essence of the historic Cortijo de Santa María de la Higuera, transforming it into an idyllic place where families and friends celebrate life, enjoy serenity together, and embrace a healthy, contemporary lifestyle. It is the preferred destination on the Costa del Sol for golf enthusiasts, benefiting from a privileged location surrounded by seven of Europe's top golf courses. It features 152 rooms and 36 suites, along with exceptional facilities including: three outdoor swimming pools, private gardens, a Kid's Club, a 3,500 m2 spa and fitness center, and bright event halls with views. Its culinary offering comprises five restaurants \& bars, where guests can savor traditional Andalusian flavors presented with a renewed vision and signature cocktails. **Job Description** * Greet and welcome guests upon arrival, providing a positive first impression of the resort * Assist guests with check\-in and check\-out procedures, ensuring a smooth and efficient process * Provide information about hotel amenities, local attractions, and respond to guest inquiries * Manage reservations and handle guest requests in a timely and professional manner * Coordinate with other departments to ensure guest needs are met promptly * Maintain a clean and organized reception area * Handle guest complaints and concerns with empathy and work towards satisfactory resolutions * Assist with administrative tasks such as answering phone calls and emails * Promote and upsell hotel services and special offers when appropriate * Ensure compliance with hotel policies and procedures at all times **Requirements** * High school diploma or equivalent required; hospitality or tourism\-related degree preferred * Previous experience in hospitality or customer service is a plus * Excellent communication and interpersonal skills * Strong multitasking abilities and attention to detail * Basic computer skills and familiarity with hotel management software * Knowledge of hospitality industry standards and best practices * Fluency in English required; Spanish language skills highly preferred * Ability to work flexible hours, including evenings, weekends, and holidays * Professional appearance and positive attitude * Strong problem\-solving skills and ability to remain calm under pressure * Passion for delivering exceptional customer service **Additional Information** * Attractive incentive plan. * Significant discounts on hotel services. * Discounts at Accor Group hotels and partner companies.