DESCRIPTION Being part of **Grupo Aire** means joining a technology company with a clear mission: connecting, transforming, and empowering businesses and organizations through Telco, Cloud, and IT solutions. Comprised of leading companies such as Aire Networks, Ar Telecom, **Idecnet**, Stackscale, Teradisky SysAdminOK, we are an established group at both national and international levels and a leading IT reference in Iberia. **Idecnet** provides advanced connectivity, data center, and business telephony solutions. We guarantee security, speed, and 24/7 support. We are expanding our team with a **Systems Technician N1/N2**, whose main responsibility will be managing and maintaining the systems supporting the company's internal services at **Idecnet's** headquarters in **Maspalomas, Gran Canaria.** We are looking for a problem-solving profile capable of detecting, analyzing, and resolving technical incidents related to IT infrastructure, ensuring stable and efficient performance. Responsibilities include providing computer and technical support to users, implementing system improvements, and handling advanced-level incidents. It will be essential to have strong skills in identifying and properly escalating issues requiring second-level support, using ticketing tools for effective management. **What will your day-to-day look like?** * Administration of systems serving Idecnet. * Diagnosis, handling, and resolution of incidents (L1/L2 support). * Technical and computer support for users. * Implementation of improvements and resolution of critical incidents. * Problem management using ticketing tools. * Maintenance of Wi-Fi environments, network electronics, and storage arrays. REQUIREMENTS * Computer Engineering/Degree in Computer Engineering/Higher Vocational Training in ASIR. * Advanced knowledge in managing Windows Server operating systems, Active Directory, and Microsoft technologies in general. * At least 6 months of prior support experience. * Knowledge in managing and optimizing storage arrays. * Knowledge in manageable network electronics. * Knowledge in managing corporate Wi-Fi environments. * Valid driver's license and personal vehicle. Availability to perform 24x7 on-call shifts. * **What do we value?** * Proficiency in spoken and written English (B1 level or higher) * Previous experience as a systems technician in the hospitality sector will be valued. * Communication skills, continuous improvement mindset, teamwork, and planning abilities. **What we offer?** * Permanent full-time contract * **On-site** work mode at Idecnet's headquarters in **Maspalomas, Gran Canaria**, with availability to travel between islands. * Working hours from 8:00 to 16:00 and from 9:00 to 17:00. * 30 calendar days of annual vacation * Excellent working environment! At Grupo Aire, we firmly believe that diverse and inclusive teams drive innovation, transformation, and better results. Therefore, we promote and ensure inclusion for everyone, regardless of gender, age, sexual orientation and identity, culture, disability, or any other personal condition. Our commitment is to build an environment where each individual can contribute their talent and grow professionally. ***At Grupo Aire, equality unites us, diversity strengthens us.***