A leading company in the gaming sector is looking to hire a Floor Manager for its bingo hall in Getafe. **OBJECTIVE** To oversee the operational management and daily functional control of the bingo hall, organizing human and material resources to ensure proper gaming operations, customer service, and compliance with applicable technical regulations according to customer flow, sales volume, and prize dynamics. **MAIN RESPONSIBILITIES** 1. Supervise the overall operation of equipment, facilities, machines, and services in the hall, ensuring their availability and safety. 2. Exercise hierarchical authority over hall staff, organizing tasks, shifts, and schedules, and guaranteeing coordination of the operational team. 3. Ensure accurate maintenance of specific gaming accounting, including sales, prizes, payments, and official documentation controls. 4. Safeguard administrative authorizations, official record books, employee records, and other mandatory documentation, ensuring traceability. 5. Ensure customer satisfaction by guaranteeing professional, respectful, and courteous treatment from staff. 6. Address and resolve any doubts, complaints, or conflicts arising during gaming activities, applying principles of fairness and regulatory compliance. 7. Ensure that hall operations comply with current local and regional gaming regulations, as well as internal instructions. 8. Monitor and verify cash flow and revenue generated in the hall, supervising transactions carried out by cashiers and sellers. 9. Maintain an updated inventory of materials (bingo cards, chips, supplies), reporting needs to the responsible person. 10. Identify and report technical incidents or system failures for immediate or preventive resolution. 11. Train and guide new operational staff, ensuring their competence in gaming rules, customer service, and internal procedures. Perform other operational tasks assigned by the center's management. **EDUCATION/SKILLS/KNOWLEDGE** - Compulsory Secondary Education (ESO) or equivalent. - Functional knowledge of bingo operations and applicable regulations, both regional and local. - Experience in team coordination, incident management, and customer service. - Skills in handling official documentation, cash control, and operational supervision. Additional training in leadership, team management, or public service is desirable. **COMPETENCIES** Operational leadership in regulated environments. Organizational and team management skills. Incident resolution and real-time decision-making. Excellence in customer service. Teamwork and interdepartmental coordination. Results orientation and regulatory compliance. Effective communication with staff and customers. **OTHER REQUIREMENTS** - Availability for rotating shifts, weekends, and holidays according to center operations. - Previous experience in supervisory roles in bingo halls or gaming centers will be valued. (2 years) Proactive attitude, service vocation, and organizational responsibility. Position type: Full-time Salary: €21,000.00–€23,000.00 per year Work location: On-site