Job Summary: DHL Freight Spain is seeking a BPO Specialist to support the development and administration of quality and improvement plans and processes for commercial operations aligned with the company’s strategy. Key Highlights: 1. Work in a multidisciplinary environment within a leading multinational company 2. Support the administration of quality and improvement plans and processes 3. Provide functional guidance or training to less experienced positions Do you have experience in the sector? Would you like to work in a multidisciplinary environment within a leading multinational transportation company?**We are expanding our team at DHL Freight Spain!** DHL Freight Spain is looking for a BPO Specialist for our Head Office in Coslada (Madrid), to support the development and administration of quality and improvement plans and processes for commercial operations, identifying new and alternative approaches to enhance the effectiveness and efficiency of commercial processes in alignment with the company’s overall business strategy and objectives, as well as Group guidelines and policies.**What are we looking for?*** Relevant Bachelor’s/Degree (Essential) * Master’s, Postgraduate or similar Advanced Program (Desirable) * Minimum 3 years’ experience in the sector (Essential) * Advanced office software skills and proficiency in enterprise management software (Essential) * Spanish (Essential) * Intermediate\-Advanced English level (B2\+/C1\) (Essential) * Portuguese/Other languages (Desirable) * Willingness to travel frequently **Responsibilities:*** Support the administration of quality and improvement plans and processes for business operations to achieve defined business objectives * Provide administrative and analytical support to enhance the effectiveness and quality of business processes * Apply technical and/or business process knowledge and analytical capability to projects * Collect and verify data, and analyze trends to understand process improvement needs and estimate potential benefits * Analyze processes to develop performance indicators enabling measurement of process dimensions and improvements * Carry out assigned activities according to defined deadlines and quality standards * Apply understanding of business processes to manage project processes and solutions * Provide functional guidance or training to less experienced positions * Integrate customers and suppliers via multiple integration systems **We offer:*** Permanent contract * Health insurance (50% subsidized by the company for employees and family members) * Company share purchase plan with employee discounts * Flexible compensation (Transportation, Childcare, Training) * DHL discount club * Fresh fruit in the office **Don’t hesitate—this is your opportunity!**