N2 Platform Support Technician

Description

Capgemini Engineering, a global leader in engineering services, brings together teams of engineers, scientists, and architects to help the world’s most innovative companies unlock their potential and contribute to a better future. From autonomous vehicles to wildfire prevention solutions, our digital technology and software experts think beyond convention, delivering unique R\+D and engineering services across all industries. Join our team and advance your career at a company offering growth opportunities where you can make a difference—and no two days are ever the same. **What will your role be?** ---------------------- We are seeking an N2 Platform Support Technician to join a team responsible for the operation, monitoring, and technical support of IT and telecommunications platforms. The selected candidate will participate in incident management and resolution, ensuring service continuity, proper platform functionality, and adherence to established operational processes. **Key responsibilities** * Manage and resolve incidents escalated from Level 1 teams. * Monitor platforms and analyze alarms. * Execute operational procedures and technical support tasks. * Validate services following changes or technical interventions. * Escalate complex incidents to specialized teams when required. * Update and maintain technical documentation and track tickets. * Collaborate with various technical teams to ensure proper platform operation. **Your profile** ------------- **Mandatory requirements** * 2–4 years’ experience in N2 support, platform operations, or NOC environments. * Solid knowledge of Linux systems (RedHat, SUSE or similar). * Experience in administration and support of Windows Server environments. * Knowledge of virtualization using VMware. * Experience or knowledge of hyperconverged infrastructures. * Operational knowledge of Oracle databases. * Basic or administrative knowledge of application servers. **Desirable qualifications** * Experience with telecommunications platforms and digital services. * Knowledge of cloud environments and service architectures. * Experience with monitoring and incident management tools. * Familiarity with messaging, voice, network services, or corporate applications. * Ability to interpret system logs, alarms, and events. **Languages** * Fluent Spanish. * Intermediate English (B1\-B2\). We value all applications and offer in-person, online, and certification-based training. Even if you don’t meet 100% of the requirements, we’d love to meet you! **What will you enjoy about working here?** ------------------------------------- We offer a comprehensive portfolio of Development and Work-Life Balance initiatives, including but not limited to: * A uniquely valued work environment, consistently rated highly by our professionals in periodic evaluations. * Wellbeing HUB \- Includes policies and actions for physical health (Wellhub) and mental well-being. * 24 vacation days \+ 2 personal days \+ December 24 and 31 \+ option to purchase up to 7 additional vacation days per year. * Continuous learning: access Mylearning, Capgemini University, Digital Campuses, and Professional Communities. You’ll also have access to platforms such as Coursera, Udemy, Pluralsight, Harvard Manager Mentor, and Education First for language learning (English, French, German, etc.)—among others! * FlexAbroad: possibility to work remotely from another country for up to 45 days. **Why Capgemini Engineering? Our commitments and priorities:** ----------------------------------------------------------------------- Our Equality Plan and Code of Ethics guarantee inclusive, non-discriminatory processes that foster talent within a multicultural and accessible environment for people with disabilities (holding a disability certificate is viewed positively). Capgemini is a global partner in business and technological transformation, helping organizations accelerate their dual transition toward a digital and sustainable world—delivering tangible impact both for businesses and society. We are a responsible and diverse group, with 340\.000 professionals across more than 50 countries. With over 55 years of experience, our clients trust Capgemini to harness the value of technology and address all their business needs. We deliver end-to-end solutions—from strategy and design to engineering—powered by our leadership capabilities in artificial intelligence, generative AI, cloud, and data, combined with deep industry expertise and a strong partner network. \#LI\-CD19