Do you want to be part of a team that's like a family, where learning is constant, and you'll have direct support from your manager and the opportunity to make a difference for our customers? Join Brico Depôt! **What's it like working at Brico Depôt?** **We're united:** more than a team, we're like a family. We always help each other, in good times and bad. Coming to work feels different when you know you have constant backup. **You'll keep learning:** You'll never get stuck. We'll make sure you stay up-to-date and provide tools and training (on products, skills, languages) so you can grow, both professionally and personally. **Variety of tasks and challenges:** there's no room for boredom. From assisting people to solving various challenges, there's always something new to do. You'll learn something new every day. **Managers are part of the team:** At Brico Depôt, managers are with you daily, and you can speak openly and directly. Here, your ideas matter and you can speak your mind. **You'll make a difference for customers:** You'll help people with their projects, and when you see how happy they are thanks to your advice, you'll feel great. **We value your effort:** Your effort and dedication will be recognized. We care about you feeling valued not only for your achievements but also for your human and professional contribution. At Brico Depôt, we appreciate the talent and passion everyone brings to the team. **You can organize your life:** Our schedules are designed so you can enjoy your time outside of work. We'll give you the freedom to manage your affairs your way, as long as the job gets done well. **Stability and security:** You'll have benefits like medical insurance, an on-site physiotherapist, mental well-being support, daily fresh fruit, and Wellhub to help you stay active. **What will be your mission?** At Brico Depôt, your mission is essential to the heart of our purpose: making home improvement accessible to everyone. You will be the driving force behind our commercial operations, serving as the main point of contact for our customers and providing support to the Trade Manager so that every day is a success. Your role will be to ensure that every person finds the best solution for their projects or renovations, offering an unmatched omnichannel shopping experience and directly contributing to their satisfaction and loyalty. **How will you do it?** **1\. Exceptional Omnichannel Experience:** You will provide high-quality customer service across all areas of our omnichannel model, delivering solutions and achieving high satisfaction standards. **2\. Customer Service Strategy:** You will promote and develop an effective service strategy, identifying each customer's specific needs to offer personalized advice and foster their loyalty. **3\. Customer Relationship Support:** You will ensure excellent support throughout the sales and post-sales process, resolving any issues related to associated services, quality, warranties, and delivery timelines. **4\. Continuous Improvement:** You will review customer satisfaction metrics with your manager to implement continuous improvement initiatives in service delivery. **5\. Incident Management:** You will assist in managing incidents arising from complaints, ensuring effective and satisfactory resolution for the customer. **6\. Team Leadership:** You will coordinate the team in daily tasks, supervising their performance to ensure objectives are met and the store operates optimally. **What will make you succeed at Brico Depôt?** **1\. Passion for sales:** If you love selling and making people happy, you're on the right track. **2\. Outstanding Communication Skills:** Your ability to communicate clearly and effectively will be essential for delivering exceptional customer service. **3\. Leadership Experience:** Previous experience as a section leader in the sector or in large retail, demonstrating strong leadership and people management skills. **4\. Positivity, energy, and enthusiasm for teamwork.** If you're someone who doesn't sit still and is always looking for ways to improve, you'll fit perfectly. **5\. Proficiency with computers.** If you can handle Word, Excel, and PowerPoint, everything will be easier. If this sounds like you, and you want to join a family where learning never stops, your manager has your back, and you can help our customers make their homes better, We're waiting for you at Brico Depót! Apply now!