Customer Service and Sales Manager We are looking for a person with experience in customer service and a commercial profile, passionate about improving the customer experience and generating sales opportunities. The role involves managing customer service and after-sales support teams, with a strategic focus on customer retention and consultative selling. The main mission will be to ensure customer satisfaction, optimize the user experience, and drive commercial opportunities through after-sales service. This includes leading a team, ensuring their development, motivation, and achievement of service and sales targets. Daily responsibilities will include driving customer service as a sales engine, identifying additional and cross-selling opportunities, and developing and implementing customer service strategies focused on retention and account growth. It is essential to analyze customer interactions and propose improvements that increase conversion and retention, ensure compliance with quality and service standards, provide support and resolve issues with a focus on customer satisfaction, and coordinate with other teams to deliver comprehensive service. A university degree in related fields and experience in similar roles are required, along with leadership skills, team management, results orientation, communication, and negotiation abilities.