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Category:Sales - Inbound

Logistics Operations Specialist65093536776579120

Logistics Operations Specialist

### **Description** The Logistics Specialist is responsible for the execution of all day\-to\-day logistics operations. This includes ensuring precise stock management, maintaining accurate documentation, and serving as the main operational point of contact with third\-party logistics (3PL) partners. The role requires active support of the account team through the preparation of quotations and demands a high degree of autonomy, expertise, and problem\-solving skills within logistics operations. This is a demanding position within a fast\-paced environment that calls for an individual who is committed, highly organized, and team\-oriented. Attention to detail and strong organizational skills are essential. Success in this role depends on being process\-driven, an effective problem solver, and always maintaining a solution\-focused mindset.### **Responsibilities** **Logistics coordination, documentation, system ownership \& stock management*** Oversee end\-to\-end shipment execution with 3PL partners * Manage all logistics, fulfilment, delivery operations, inventory, and order processing globally * Ensure timely and accurate order fulfilment, shipping, and delivery * Maintain orderly delivery status updates * Address exceptions, delays, and complex logistics issues proactively * Ensure shipments meet agreed service levels and deadlines * Keep accurate records and reports to maintain data integrity and accessibility * Ensure all logistics documentation is comprehensive, precise, and adheres to established internal procedures. * Maintain transparent and dependable records related to logistics operations * Assume responsibility for stock accuracy in logistics operations within internal systems * Oversee stock levels, inventory movements, and address discrepancies * Proactively assess risks associated with stock availability and logistics constraints **Quotations \& commercial support*** Supply logistics data and quotes to the account team * Coordinate with 3PL partners for pricing, lead times, and transport options * Ensure proposals are accurate and practical **3PL partner management*** Serve as the primary point of contact for designated third\-party logistics partners * Oversee daily communications, address escalations, and resolve issues * Assist with service level monitoring and foster ongoing improvements alongside partners **Process improvement \& support to Ops leadership*** Identify operational gaps and inefficiencies within logistics workflows * Propose and implement process improvements * Serve as an operational partner to Ops leadership, offering valuable insights and suggestions * Collaborate with other departments, including account management, operations, customer service, and finance, to ensure smooth and efficient operations * Participate in client meetings as needed ### **Skills and Experience** * Bachelor’s degree * 5\+ years of experience in logistics or supply chain * Technical experience in global shipping \& warehousing, duties and documentation * Strong experience working with 3PL partners and logistics providers * Proven ability to manage shipments autonomously and resolve complex issues * Solid experience with stock/inventory management in systems * Organizational, problem solving, solution\-minded skills * Excellent English verbal and written communication skills in a professional environment * Excellent organizational abilities and time\-management skills to manage multiple projects and prioritize tasks. * Strong attention to detail * Thrives under pressure * Good time\-management and prioritization skills to manage multiple projects * Demonstrable Experience with office management tools (Outlook, Microsoft excel and Microsoft Teams, in particular) * Great excel skills is a must * Ability to work with other cultures (Adaptability) * Experience supporting commercial or account teams * Experience in fast\-growing or complex operational environments ### **Equal Opportunities** *adm\-Indicia is proud to be an equal opportunity employer and is committed to creating a diverse environment. We recruit, employ, develop, compensate, and promote regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. Should you need any reasonable adjustments made to this application process, please don't hesitate to let us know.*### **About adm\-Indicia** As a next\-generation brand activation agency, adm Indicia's purpose is to simplify our clients’ below\-the\-line marketing, build sustainable ROI and engage their customers across the path to purchase. Everything we do is optimised through leading strategic capability and actioned through executional excellence. We transform marketing compromise into a powerful co\-promise, creating and activating meaningful brand experiences that drive ROI. Brands have had to juggle multiple agencies, struggle to see value in ever\-increasing customer data, and deliver disconnected digital and physical experiences – just some of the compromise frustrating marketing for too long. With joined\-up strategy, execution and seamless activation, our combined expertise means we can help brands deliver impact through every stage of the customer journey. Founded in 1992, we have a global footprint with 46 offices in 33 countries, allowing us to deliver local activation of global strategies for brands across the world. Recognized with a platinum rating by EcoVadis for sustainability, we are experts at identifying the most impactful and sustainable solutions for over 800 brands around the globe.

Carrer ď Apel·les Mestres, 37, 08950 Esplugues de Llobregat, Barcelona, Spain

Customer Support - Amadeus GDS - French Speaker65085989474562121

Customer Support - Amadeus GDS - French Speaker

**Job Title** Customer Support \- Amadeus GDS \- French Speaker We are looking for a **Customer Support Representative** to deliver personalized, high\-quality support to customers using **Amadeus products and solutions**. You will join our **Global Support Team in Barcelona**, providing support to customers in Europe in French (and possible other language) through phone, portal, and online chat. In this role, you’ll handle functional and technical incidents and service requests, working closely with internal resolver teams and external partners to ensure timely resolution and excellent customer experience. This is a great opportunity to build strong product knowledge while contributing to continuous service improvement in a fast\-paced, international environment. **Key Responsibilities** ------------------------ * Provide customer support via **phone, portal, and online chat**, addressing a wide range of functional and technical questions; * Respond to customer inquiries related to **Amadeus products and solutions**, including functionality and interactions between solution components; * Acknowledge, investigate, and resolve incidents within agreed **service levels**, escalating when necessary; * Understand and address customer needs efficiently * Guide customers through our portal to increase usage and adoption. * Keep customers informed with regular updates on the status of critical incidents; * Research customer issues thoroughly and follow up with clear recommendations and action plans; * Build and maintain strong knowledge of Amadeus products to support a broad range of customer needs; * Contribute to continuous improvement by suggesting enhancements to **Knowledge Solutions databases**, processes, and procedures; * Demonstrate a **customer\-first mindset**, delivering premium support and collaborating effectively with internal teams. **About the Ideal Candidate** ----------------------------- * Problem solver who takes initiative to get things done. * You are a customer\-oriented problem solver who can overcome communication barriers and technical obstacles for our customers. * Proficiency in **French** and English is required. Italian and Portuguese knowledge would be an addition plus. * Experience using **Amadeus tools;** * Nice to have: experience in the **travel industry** (Travel Agencies, Airlines, etc.); * Strong customer\-centric mindset with excellent problem\-solving skills and attention to detail; * Ability to work independently, manage priorities, and meet deadlines; * Positive, collaborative attitude and strong communication skills **What we can Offer** * A complete rewards offer \- Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer. * A truly global DNA \- Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. * Great opportunities to learn \- Learning happens all the time and in many ways at Amadeus, through on\-the\-job training, formal learning activities, and day\-to\-day interactions with colleagues. * A caring environment \- Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. * A hybrid working model \- We want our employees to do their best work, however the hybrid model works best for them. * A diverse and inclusive community \- We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. * A Reliable Company \- Trust and reliability are fundamental values that drive our actions and shape long\-lasting relationships with our customers, partners, and employees. * A critical mission and purpose \- At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. **Diversity \& Inclusion** Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Carrer de la Granada del Penedès, 4, Sarrià-Sant Gervasi, 08006 Barcelona, Spain

Business Developer65085989458305122

Business Developer

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! **Job Details** =============== Tasks and Responsibilities: Follow\-up on commercial actions initiated by the Lead Generation unit, resulting in a new business opportunity (quotation). Identify required services in new customer requests. Develop and negotiate budgets (quotations) related to Alcura's clinical trial management services, which include storage, labeling, distribution, returns and destructions, as well as imports/exports and quality services. Coordinate with the Sourcing department (CTS). Track proposals, offering the client a tailor\-made and flexible solution tailored to their needs. Attend Bid Defense Meetings. Resolve customer queries to complement the quotation \- coordinate with the different technical departments involved to provide the client with optimal service. Develop a Supply Chain plan jointly with PM and SC teams. Participate in national and international meetings and teleconferences of Alcura, such as Bid defense for quotations. Manage the opportunity pipeline according to objectives. Coordinate the project handover process from awarded projects to PM – Kick\-off meeting. . Qualifications \& Experience: * Bachelor's or master's degree in business administration, life sciences, or a related field. * Experience in business development within a company offering services or B2B, preferably in the pharmaceutical or healthcare industry—specifically in clinical supplies for a clinical trial environment. Skills Required: * Strong analytical and problem\-solving abilities. * Effective communication and interpersonal skills. * Exceptional ability to deliver customer service to the highest standards of quality and excellence. * Strong client\-building and third\-party relationship management skills. * Fluent in English—the hiring process will be conducted in this language. * Why Alliance Healthcare España? At Alliance Healthcare España, we don't just offer a job—we provide the opportunity to be part of a company that is transforming the pharmaceutical sector. If you're looking for a dynamic environment filled with exciting challenges and growth opportunities, this is the place for you. Location: Viladecans – hybrid role **What Cencora offers** ======================= Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. Full time**Affiliated Companies** ======================== Affiliated Companies: Alcura Health España S.A.**Equal Employment Opportunity** ================================ Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non\-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888\.692\.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request\-by\-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Carrer dels Pensaments, 76, 08840 Viladecans, Barcelona, Spain

Customer Support Representative (Hospitality)65071635328385123

Customer Support Representative (Hospitality)

**Job Title** Customer Support Representative (Hospitality)**Summary** We are looking for a Customer Support Representative who can join our Hospitality division and build a rewarding career at the crossroads of technology and customer experience. Amadeus is globally recognized for delivering exceptional customer care, and we want you to help us raise the bar even higher! Our award\-winning Customer Support team provides first\-line assistance to a worldwide network of hotels—ensuring smooth operations and outstanding service every day. **Your Main Responsibilities:** * Deliver clear, professional, and timely support to our global customers via verbal and written communication; * Provide effective technical assistance, resolve inquiries, and follow up to guarantee customer satisfaction; * Drive continuous improvement initiatives by identifying process gaps and opportunities for optimization; * Collaborate across departments to manage escalations and secondary investigations, ensuring seamless resolution; **About the Ideal Candidate:** * Proven experience in Customer Support or a related service environment; * A proactive problem solver who takes ownership and delivers results; * Strong customer focus with the ability to navigate technical and communication challenges; * Comfortable working with tools like Salesforce and Microsoft Office; * Previous experience in travel, hospitality, or airline industries is a plus; * Fluent in English; **What we can offer you:** * A complete rewards offer \- Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits. * A truly global DNA \- Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. * Great opportunities to learn \- Learning happens all the time and in many ways at Amadeus, through on\-the\-job training, formal learning activities, and day\-to\-day interactions with colleagues. * A caring environment \- Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. * A flexible working model \- We want our employees to do their best work, wherever and however it works best for them. * A diverse and inclusive community \- We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. * A Reliable Company \- Trust and reliability are fundamental values that drive our actions and shape long\-lasting relationships with our customers, partners, and employees. * A critical mission and purpose \- At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. \#LI\-EMEA **Diversity \& Inclusion** Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Carrer de la Granada del Penedès, 4, Sarrià-Sant Gervasi, 08006 Barcelona, Spain

Client Advisor Barcelona65060271710338124

Client Advisor Barcelona

### **Position** **Sales Performance** * Lead individual sales and achieve performance target and KPI * Engage in upselling, cross selling and multiple selling for all product categories **Client Management** * Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools * Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the client **Store Operations** * Be able to correctly operate the retail management system for stock transfers, payments, stock inquires and customer database input **Store Management** * Support in maintain the inventory accuracy by properly receive display and store merchandise according to company guidelines ### **Job responsibilities** As a FENDI Ambassador the Client Advisor is expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity. ### **Profile** * 2\-5 years’ experience in Fashion/Luxury Sale * Bachelor’s Degree or equivalent is preferred * Manages own image standards on a high level * Strong selling and communication skills are necessary * Excellent relationships skills * Organization, professionalism, self\-confidence * Strong customer service skills * Computer skills and Retail management system knowledge * Goal oriented approach, multitasking * Strong knowledge and/or interest for Fashion/Luxury Industry * Fluent English ***FENDI*** **MAISON** ---------------------- The Fendi Maison was established by Adele and Edoardo Fendi in Rome in 1925\. The opening of the first Fendi boutique – a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style. Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years. In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction; in 1994, she is given the direction of Accessories and later of Menswear. In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder. Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024\. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity.

Carrer d'Aribau, 66, Eixample, 08011 Barcelona, Spain

Easy open End (EOE) Technical Support Role65060271694211125

Easy open End (EOE) Technical Support Role

To provide technical service and trial support to end\-makers and coil coaters throughout the EMEA region and act as first responder for other segments when geographical proximity dictates. PRINCIPLE ACCOUNTABILITIES: * Attend key trials across the entire EMEA region * Previous experience in end\-makers or engineering * Ability to optimize machinery settings * Ensure all trials and plant related activities are carried out and managed to PPGs EHS policies * Provide technical support to customers with new technologies and legacy products. * Coordinate technical assistance to our major customers * Ensure all trials and plant related activities are carried out and managed to agreed standards and with “Best\-in\-Class” line trial and plant audit methodologies across Coatings in EMEA, using Secure Launch and other PPG quality tools. * Deliver training programmes to broaden the skills matrix for all areas of the segment both within PPG and at customer facilities * Liaise with equipment suppliers to support PPG understanding and enhance technical support capability of PPG technical team at customer sites. * Deliver world\-class post\-conversion technical support to enhance plant relationships and to respond quickly to problems using established problem analyses, including Kepner\-Tregoe programmes * Instigate continuous improvement programmes at customer facilities * Establish effective working partnerships with plants * Establish effective working partnerships with PPG peers. * Effective use of the Technical Support SharePoint site to share data and experience on a Global basis. * Carry out Troubleshooting activities at customer sites. * Investigate and understand failed trials in order to learn how to ensure the same issues are not repeated. * Work with Segment Support labs to test trial can items and assist in local development projects if necessary **REQUIRES:** *(Functional/technical skills, knowledge \& qualifications)* * Experience of PPG EHS policies and reporting methods * Clean driving licence * English\-speaking to high level * Good communications and interpersonal skills. * Understanding of Packaging Coatings business, with a focus on the EOE sector. * Willingness to travel extensively within EMEA as necessary * Ability to self\-arrange and execute any required travel plans efficiently using the PPG travel tools (e.g. booking own flights, hotel and hire car) * Ability to train PPG and customer personnel PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well\-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Carrer de Monturiol, 72, 08191 Rubí, Barcelona, Spain

Especialista Técnico: Jornada completa, parcial y parcial temporal65049333398146126

Especialista Técnico: Jornada completa, parcial y parcial temporal

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only\-at\-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple’s products and services. You deliver exceptional service and empower customers to get the most out of their Apple products. A Technical Specialist also makes sure customers are educated about repair options and Apple products and services. **Description** Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high\-quality repairs. Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software. Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple. Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy. Perform other tasks as needed, including but not limited to supporting customer\-facing activities on or off the sales floor. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities. **Preferred Qualifications** You can: Demonstrate technical expertise of Apple products and services. Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment. Navigate customer service issues with care and strong interpersonal skills. Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience. Work in a fast\-paced environment and balance multiple tasks at the same time. Work well in a team environment, demonstrating shared responsibility and accountability with other team members. Be trusted with sensitive or confidential information, keeping with Apple’s core values. Be curious and open to learning from others and helping each other grow. **Minimum Qualifications** You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. You should also be proficient in the local language, both written and spoken (sign language supported). At Apple, we’re not all the same. And that’s our greatest strength. We draw on the differences in who we are, what we’ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

Carrer d'Aribau, 66, Eixample, 08011 Barcelona, Spain

Genius65049333382017127

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only\-at\-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire excitement for Apple’s products and services. You deliver exceptional service and empower customers to get the most out of their Apple products and services. A Genius makes sure customers are educated about repair options and Apple offerings, and performs repairs on all Apple products serviced in the store. A Genius excels in repairing relationships with customers and demonstrates the high standard of service and support in our retail stores. You enhance team knowledge by modeling exceptional service and educating and mentoring team members. **Description** Have extensive knowledge and stay up to date on all Apple products, services, and Genius Bar repair processes and procedures to support efficient and high\-quality repairs. Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software. Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy. Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple. Use extensive knowledge of hardware and software components to identify where technical concerns may originate from and educate others on the team. Serve as a Mentor, resource, and positive role model for Genius Bar team members. Support leadership in providing timely resolution to customer escalations. Perform other tasks as needed, including but not limited to supporting customer\-facing activities on or off the sales floor. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities. **Preferred Qualifications** You can: Demonstrate technical expertise of Apple products and services, including repairing devices. Analyze problems and follow troubleshooting steps to identify the root cause of a technical issue. Navigate customer service issues with care and strong interpersonal skills. Apply an action\-oriented mindset and sense of motivation to do what’s best for the customer and Apple, often anticipating and adjusting for problems and roadblocks. Work in a fast\-paced environment, often under tight deadlines and pressure, while supporting multiple customers or hardware repairs at the same time. Communicate effectively and tailor your communication style to different audiences. Collaborate and motivate across the store and and among key partners to achieve individual and overall team goals. Support and educate the broader team by sharing knowledge, experiences, and insights. Frequently handle, lift, and move merchandise safely. **Minimum Qualifications** You should: Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. Have experience in retail or sales, or related work experience. Have the ability to visually inspect hardware and the fine motor skills to safely conduct repairs. Have experience troubleshooting hardware and software issues in a customer service environment. Be proficient in the local language, both written and spoken (sign language supported). At Apple, we’re not all the same. And that’s our greatest strength. We draw on the differences in who we are, what we’ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

Carrer d'Aribau, 66, Eixample, 08011 Barcelona, Spain

Especialista: Jornada completa, parcial y parcial con contrato temporal65049333287425128

Especialista: Jornada completa, parcial y parcial con contrato temporal

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only\-at\-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Specialist, you build brand loyalty and create owners of Apple products and services. You’re dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious \- you ask questions to learn about our customers’ needs, customizing recommendations to enrich their lives. **Description** Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products. Understand and proactively stay up to date on Apple’s products, services, purchase options, and Product Zone sales processes. Support your peers throughout the store as needed by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities. Maintain accuracy and follow guidance. Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities. **Preferred Qualifications** You can: Demonstrate knowledge of Apple products and services. Personalize solutions based on customer needs, and effectively communicate them. Work in a fast\-paced environment, often supporting multiple customers at the same time. Work in a team environment, demonstrating shared responsibility and accountability with other team members. Be curious and open to learning from others and helping each other grow. Learn about and deepen your understanding of Apple products and services, and third\-party products, to enhance the customer experience. Be trusted with sensitive or confidential information, keeping with Apple’s core values. **Minimum Qualifications** You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. You should also be proficient in the local language, both written and spoken (sign language supported). At Apple, we’re not all the same. And that’s our greatest strength. We draw on the differences in who we are, what we’ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

Carrer d'Aribau, 66, Eixample, 08011 Barcelona, Spain

Legal & Contracts Counsel - France / EMEA64960877366017129

Legal & Contracts Counsel - France / EMEA

Overview: Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our \~15,000 employees create world\-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award\-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry\-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. We are looking for a Legal and Contracts Counsel to join our EMEA legal team, to provide legal, contracts, and compliance advice and support for Keysight entities, in France and potentially more broadly across EMEA. Keysight Legal is an exciting and challenging place to work where every day is different; bringing new opportunities to develop experience and skills in a dynamic, hi\-tech environment and as part of a cohesive, friendly team. Responsibilities: **Primary Objectives*** Legal and ethical compliance: Provide legal guidance that ensures internal clients understand and act on obligations to comply with ethical and applicable legal standards. * Strategic alignment: Partner closely with internal clients and stakeholders to understand business and function objectives and participate in strategic planning; prioritize delivery of legal service in alignment with local entity’s primary objectives to ensure highest legal value add. * Solution orientation: Provide responsive, pragmatic, solution\-oriented advice that advances the strategic objectives of internal clients while protecting Keysight’s assets, intellectual property, and reputation. * Strategic matters: Lead or add value to complex transactions (including in respect to customer contracts, partnering agreements and sourcing agreement), programs, projects and other strategic matters to allow for rapid completion; provided clear, concise counsel on risks, likelihood and impact; ensure accountability for decisions involving high levels of risk at appropriate management levels. Such activities will be primarily focused on Keysight’ French entity but may extend to jurisdictions with EMEA. * Preventive law and education: Provide training and day\-to\-day counseling on relevant legal topics that promote the highest standards of legal and ethical compliance and better enable clients to identify areas of risk unique to their strategic objectives. **Roles \& Responsibilities** Provide sound, efficient and effective legal services and advice to all of functions mainly in France and more broadly in EMEA, including:* Drafting, reviewing and negotiating all forms of agreements, including sales agreement, purchasing agreement, services agreement, collaboration agreement, license agreement, co\-development agreement and non\-disclosure agreement. * Localizing and updating contract templates. * Coordinating with staff members specializing in handling customer\-related contracts, including drafting and reviewing them, collaborating with sales and business teams to develop negotiation strategies, negotiating with customers and obtaining approvals about making agreements from internal stakeholders under internal policies and rules. * Providing legal advice to HR in France in respect of various HR matters, including Workers councils and Collective Bargain Agreements, * Handling consultation from internal clients regarding legal affairs and compliance matters and ensuring the timely and effective provision of legal advice and guidance to them. * Handling complaints from customers and business partners or providing support to internal clients who handle them. * Ensuring effective and efficient management and resolution of disputes and litigations. * Providing contracts management and legal support for M\&A and divestment initiatives. Assist with customers contract transitions during and post\-acquisition. * Providing legal support for Keysight initiatives, including amendment of registered items (such as corporate structure, capital amount and purpose of company), interim dividend and change of sales model. * Planning and implementing trainings to employees related to legal affairs and compliance. * Handling matters related to corporate governance, including holding general meetings of shareholders and board of directors meeting and preparing minutes of them. * Investigating violations of internal policies and non\-compliance cases. Supporting internal audit conducted by Keysight’s global internal audit team. * Participating in company management councils and other local committees as required, reviewing and examining legal affairs and compliance\-related matters in relation to the operation of Keysight entities in France and other EMEA entities and providing clear advice and guidance. * Serving as a contact point with outside counsels and managed costs related to them. Qualifications: * Law Degree or University Degree or equivalent with qualification in France. * Comprehensive understanding of French and EU civil laws and corporate/commercial practice. * Experience in employment law and HR related issues would be very beneficial. * Fluent in French (written and spoken); English: business\-level reading, writing, listening and verbal communication, other additional languages are beneficial. * 5\+ years post qualification experience. * Experience of working in a multi\-country matrix organization, with adaptable communication skills to operate at all levels, including the Executive level. * Experience in managing legal and contract matters in EMEA is beneficial. Careers Privacy Statement\*\*\*Keysight is an Equal Opportunity Employer.\*\*\*

Pg. de Joan de Borbó, 8084, Ciutat Vella, 08039 Barcelona, Spain

Senior Manager Global Materials649608661505291210

Senior Manager Global Materials

**Job Title**: Senior Manager Global Materials**City, Country:** Barcelona, Spain As a Senior Manager Global Materials, you will play a vital role in our Planning community in Perfumery division, ensuring the right Planning processes are in place, building strong partnership with key stakeholders and helping your team to achieve their full potential. With a flexible work environment, a commitment to learning and growth, and a culture that values safety and inclusivity, this is your opportunity to contribute to a better future while utilizing your technical skills and cross\-functional abilities. **Your key responsibilities*** Deliver a competitive and symmetrical service, lead time, inventory, cost and organization targets * Run, coach and develop global materials distribution platform team to service the world optimally cost\-cash\-service * Evolve the allocation process to the regions across all constrained materials globally. * Lead the daily, weekly monthly routines of the global material DRP process for the business unit. Support global and regional teams ensuring customers’ needs are met and business unit’s targets are delivered. * Develop and implement strategies to optimize working capital while, reducing lead times, increase planning system proposal usage. * Steer the team to adhere and embrace the global positioning recommendations and options for effective material distribution for symmetry. * Ensure adoption of digitalization initiatives as a core competency for teams * Support, lead, develop, coach team, with continuous improvement on distribution optimization towards regional and global business growth needs **We Offer*** Unique career paths across health, nutrition and beauty \- explore what drives you and get the support to make it happen * A chance to impact millions of consumers every day – sustainability embedded in all we do * A science led company, cutting edge research and creativity everywhere – from biotech breakthroughs to sustainability game\-changers, you’ll work on what’s next * Growth that keeps up with you – you join an industry leader that will develop your expertise and leadership * A culture that lifts you up – with collaborative teams, shared wins, and people who cheer each other on. * A community where your voice matters – it is essential to serve our customers well. **You bring*** Bachelor’s degree in Engineering, Supply Chain Management, Economics or similar discipline. * 8\+ years of experience in Material Planning, Production Planning or similar roles. * Preferably 2\+ years of experience leading Planning teams. * Fluent in English, any other language (French) is a plus. * Strong communication skills, both written and oral. * Ability to work in a fast paced, cross\-functional environment. * Strong knowledge of SAP (R3/APO), Kinaxis Rapid Response is a plus. * APICS CPIM or CSCP certified is a plus. Good Microsoft Office skills. **About dsm\-firmenich:** At dsm\-firmenich, we don’t just meet expectations – we go beyond them. Join our global team powered by science, creativity, and a shared purpose: to bring progress to life. From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere. And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future. Because real progress only happens when **we go beyond, together.** **Our application process:** Interested in this position? Please apply on\-line by uploading your resume in English via our career portal (www. dsm\-firmenich.com/careers). **Inclusion, belonging and equal opportunity statement:** At dsm\-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong. We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve. We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you. And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work. **Agency statement** We’re managing this search directly at dsm\-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.

Carrer d'Aribau, 66, Eixample, 08011 Barcelona, Spain

Sales Consultant 20h - Karl Lagerfeld ECI Plaza Cataluña649608661658911211

Sales Consultant 20h - Karl Lagerfeld ECI Plaza Cataluña

**Who we are...** AWWG is the global fashion group that integrates the brands Pepe Jeans London, Hackett, and Façonnable, and is the licensed distributor for Tommy Hilfiger, Calvin Klein, Donna Karan, DKNY and Karl Lagerfeld in Spain and Portugal. At Karl Lagerfeld, we are driven by Karl’s mantra: “Embrace the present and invent the future.” Always contemporary and forward\-looking, the House of KARL LAGERFELD shares the creative vision and design aesthetic of its iconic founder, Karl Lagerfeld. We are the only fashion house that carries Karl’s name on its door and we strive to live up to this responsibility in everything we do, every day, with the utmost joy and passion. **The project!** As a Sales Consultant you will be responsible for creating a memorable experience for our customers, enthusiastically conveying a passion for the brand, and helping them find what they are looking for with a friendly and helpful attitude. As well as achieving the shop's objectives, and last but not least, keeping the shop properly ordered and updated with the necessary products. **What will the role entail?** * Customer experience: Attract and retain customers, paying attention to every detail and offering the highest quality service, reflecting the brand's values. * Sales: achieve the commercial objectives of the shop and KPIS by transmitting the differential value of the brand to customers. * Shop operations: working as a team, carrying out inventories, stock management, cash register, daily reports, among others, so that the point of sale functions correctly. * Shop image: keeping the shop properly ordered, following visual standards, as well as updated with the necessary products to offer a quality service. **What do we offer?** * Great international working environment. * Opportunity to grow and develop professionally. * Attractive commission system. * Discount on the brands of the Group. * Minimum of 1 year of experience in a similar role. * Languages: English advanced. * You are strong in building and maintaining customer relationships and you also like to work with different departments, you think ahead and bring structure. * Good knowledge of the fashion retail market and customer. * Extensive experience and ability to lead the delivery of a high level of customer service. * Build team commitment and drive a positive atmosphere on the sales floor.

Carrer d'Aribau, 66, Eixample, 08011 Barcelona, Spain

License Owner, Barcelona648422676547851212

License Owner, Barcelona

**Passionate about football (soccer) AND about business? Stranger Soccer is expanding to key cities around the world. We are looking for a License Owner to open and operate the Stranger Soccer business in Barcelona.** This is not your traditional management job \- it is truly built for someone that wants to own and operate their own business (that happens to make the world's greatest sport accessible to everyone). This role is ideally suited for an adventurous and football\-passionate entrepreneur. **Sounds Like You?** As a next step, please visit www.strangersoccer.com and particularly the section Bring Stranger Soccer to your City to learn more about this dynamic opportunity. **If it appears to be a fit, and you wish to learn more, please fill out the form there to officially express your interest.** Be sure to download and explore the Stranger Soccer mobile app as well. **Responsibilities** * Bring the Stranger Soccer brand and business to life for the assigned city * Recruit, train, and lead a small central team (2\-3 persons) as well as a few freelance Official Hosts (game hosts) to kick off the operation * Identify and secure prime slots at football venues to run Stranger Soccer games * Engage in creative sales and marketing digital and hands\-onto ensure that customers are introduced to the platform as a convenient and preferred way to play * Oversee a schedule of games, ensuring customers are delighted with each game they play, and keep coming back for more * Take advantage of the strong backing and direction of Singapore headquarters, where an operations and technology team is ready to support you. **You should have** * A passion for football, and a strong connection to your local football scene * A business background, ideally in management and customer service * An entrepreneurial background or spirit * A commitment to owning, driving, and scaling the Stranger Soccer brand in the assigned market * A hunger to succeed: financial compensation for this role will be proportionate to hard work, business acumen, and effectiveness. **About Stranger Soccer** With 3\.5 billion football enthusiasts in over 200 countries, football is the most popular sport in the world. But why don't more people play it? Stranger Soccer (www.strangersoccer.com) makes playing football as easy as going for a jog or to the gym. Browse dozens of games on its acclaimed Mobile App. Book a slot. Turn up and play. Incorporated in 2017, Stranger Soccer has quickly transformed the sports \& recreation scene in Singapore. In a few short years, it has grown to be the \#1\-way people play football and futsal in the country, amassing tens of thousands of registered users purchasing thousands of slots every week. Whether you call it Fussball, Fútbol, Calcio, or anything else, the world now awaits. **Our Mission** To make playing football as easy as going for a jog. **Our Vision** A world in which playing football is as popular and widespread as watching football. **Got what it takes?** **We encourage you to visit** www.strangersoccer.com **to learn more about this dynamic opportunity, and to express your interest. Be sure to download and explore the Stranger Soccer mobile app as well. We look forward to meeting you.**

Carrer d'Aribau, 66, L'Eixample, 08011 Barcelona, Spain

Gong Implementation Consultant648422677519391213

Gong Implementation Consultant

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking an **Gong Implementation Consultant** specialist to join one of our **clients**' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. **What You’ll Do:** * Lead and deliver Gong implementations for diverse customers in the EMEA region. * Work closely with sales, marketing, and RevOps teams to configure Gong in alignment with their revenue processes. * Translate CRM, pipeline, and forecasting realities into a high\-impact Gong setup. * Train and coach customers, ensuring strong adoption and long\-term success. * Troubleshoot data and integration issues, providing clear guidance without falling into “follow the script” delivery. * Identify opportunities to optimize workflows and drive tangible business outcomes. **What We’re Looking For:** 1\. Strong CRM Experience * Must\-have: 3\+ years hands\-on CRM work (Salesforce, HubSpot, or similar). * Nice\-to\-have: Exposure to conversational intelligence tools. * Why it matters: A solid CRM foundation is essential for configuring Gong and ensuring data accuracy. 2\. Consulting Skills * Must\-have: Excellent customer\-facing communication and problem\-solving skills. * Nice\-to\-have: Prior consulting, onboarding, or implementation experience. * Why it matters: You’ll lead discovery, guide customers, and help them structure their revenue processes effectively. 3\. Technical Acumen * Must\-have: Comfort with data, integrations, APIs, and basic troubleshooting. * Nice\-to\-have: Understanding of JSON, data flows, and integration concepts. * Why it matters: You’re not a developer, but you must grasp how systems connect and how sync issues occur. 4\. Revenue Ops \& Sales Process Knowledge * Must\-have: Understanding of B2B sales stages, pipeline management, and forecasting discipline. * Nice\-to\-have: Familiarity with sales engagement tools (sequences, task flows). * Why it matters: You’ll translate a customer’s revenue motion into an effective Gong configuration. 5\. RevTech Awareness * Must\-have: General awareness of CRM and sales/RevOps tooling. * Nice\-to\-have: Hands\-on experience with RevOps platforms such as sales engagement, CI, or forecasting systems. * Why it matters: It accelerates your ramp\-up and helps contextualize Gong within the customer’s broader tech stack. 6\. Customer Success Mindset * Must\-have: Ability to partner with customers to drive adoption and long\-term value. * Why it matters: Our customers want more than a “standard script.” We need consultants who can adapt to real business needs. 7\. Out\-of\-the\-Box Thinking * Must\-have: Ability to go beyond prescriptive steps and tailor solutions. * Why it matters: Many customers complain about rigid, template\-driven implementations—your creativity is the differentiator.

Carrer d'Aribau, 66, L'Eixample, 08011 Barcelona, Spain

Infraestructure Specialist647072711060511214

Infraestructure Specialist

**Who We Are** At Kyndryl, we design, build, manage and modernize the mission\-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. **The Role** Infrastructure Specialist manages the operation of IT hardware, software, communications, and application solutions, ensuring that properly engineered IT services and products meet business needs and comply with regulatory, legal, and professional standards. ### **Key Responsibilities** * **Infrastructure Operations** + Oversee IT hardware, software, and network operations. + Manage resources required to plan, develop, deliver, and support IT services. + Ensure systems and services contribute effectively to business performance. * **Service Management** + Prepare for and support new or changed services. + Manage the change process and maintain compliance with standards. + Handle bought\-in services such as public networks, VPNs, and outsourced solutions. * **Performance \& Risk** + Monitor and report on system and service performance. + Provide service\-level reporting, risk assessment, and contingency planning. * **Technical Support \& Advisory** + Advise clients on product usage and resolve complex technical issues. + Guide on potential resolutions and ensure client satisfaction. ### **Professional Competencies** * **Database Management** + Expertise in database administration, data modeling, and architecture. * **Network Management** + Configuring, monitoring, and managing network performance, including routing, switching, and VPNs. * **Compliance \& Standards**Ensure adherence to regulatory, legal, and professional standards. + **Who You Are** ### **Technical Skills** * **System Administration** + Windows, Linux, and (if applicable) Mainframe environments (z/OS). * **Network Management** + LAN/WAN configuration, VPN setup, and troubleshooting. * **Virtualization \& Cloud** + Experience with virtualization platforms and hybrid cloud environments. * **Automation \& Scripting** + Ability to write scripts for task automation (e.g., PowerShell, Bash). * **Backup \& Disaster Recovery**Knowledge of backup strategies and recovery procedures. + **Being You** Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single\-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. **What You Can Expect** With state\-of\-the\-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well\-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company\-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non\-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. **Get Referred!** If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

C. del Marfull, 11, 08197 Sant Cugat del Vallès, Barcelona, Spain

Mechanical Technical Support Engineer647072711735061215

Mechanical Technical Support Engineer

The Mechanical technical support specialist will provide engineering support to the technicians on the site for the resolution of technical issues which affect the reliable operation of the Offshore wind turbine fleet. Target is to improve availability and reliability of the units. Execute standard operational/technical tasks typically subject to instructions and work routines.**Job Description** =================== **Essential Responsibilities** The Mechanical technical support specialist will work closely with the site teams, the Product Service engineers and the Engineering team to find out solutions to the technical/operational issues. * + She/he will be the preferred contact point for any technical issues or any questions raised by Offshore site technicians. + She/he will take the ownership of issue resolution process until the closure of the technical case. + With the support of the Product Service Engineering, she/he will escalate the business critical cases. Identify emerging issues within our fleet, track issues, and escalate as needed. + She/he will support the site team at the end of wind turbine commissioning, to prepare the punch list in the context of the handover between Project execution and Services. + She/he will contribute to the validation of the Log\-out/tag\-out procedures and maintenance work instructions prepared by the O\&M documentation team. + She/he will contribute to the continuous improvement of the product availability by catching the lessons learnt from operation. + Resolves issues in situations that require good technical knowledge and judgment within established procedures. **Qualifications/Requirements** Bachelor’s Degree in Mechanical, Aerospace, Marine or Industrial Engineering from an accredited college or university * + Minimum of 5 years of professional technical experience + Minimum of 3 years of technical experience in Offshore/Marine wind turbine generation engineering function + Mechanical knowledge (structural, blades or other mechanical systems) and electrical expertise on operation systems and troubleshooting activities in a wind turbine with a minimum of 3 years of fleet support experience. **Desired Characteristics** * + Good communication and leadership skills + Ability to make decisions and to accept responsibility + Ability to work with multicultural teams, strong team player + Ability to work within structured work methods + Willing to climb it the Wind Turbine Generator + Willing to travel up to 20% of the time + Willing to travel to customer sites at short notice to resolve technical challenges + Autonomy to make decisions within a defined framework. + Fluent in English **Additional Information** ========================== **Relocation Assistance Provided:** No \#LI\-Remote \- This is a remote position

Carrer Lutxana, 74, Sant Martí, 08005 Barcelona, Spain

Customer Service Representative (Swedish-speaking) - On-site - Electrical Automotive Industry XM01647502297781791216

Customer Service Representative (Swedish-speaking) - On-site - Electrical Automotive Industry XM01

**Experience the power of a game\-changing career** Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well\-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a **Customer Service Representative in Barcelona (On\-site),** you will be part of our team of game\-changers who are powering the brands of the future in electric cars. **Career growth and personal development** This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting\-edge technologies, and the continuing support you’ll need to succeed. **What you will do in this role** In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As a **Customer Service Representative** on our team, you will: * Take incoming customer contacts (via telephone, email, chat \& other automated alerts) and solve users’ demands * Log call details onto call management systems and provide response and resolution within SLA * Maintain service and product knowledge and expertise associated with applications specific to individual customers * Ensure contractual SLA is maintained * Provide cover for other Agents in their absence, either within the same team or across teams * Understand and comply with administrative duties including holiday, sickness and overtime * Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction **Your qualifications** We embrace our game\-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. **Concentrix is a great match if you:** * Are proficient or bilingual in Swedish and are fluent in English * Have 1 year working experience in Customer Service * Posses working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration * Have good disposition to work in a customer service environment * Can take ownership and progress calls to resolution or to escalate call to resolution * Experience in the automotive industry and wi * Have working experience with electric vehicles or possess your own Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role. **What’s** **in it for you** We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long\-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle: * Full\-time 39 hours/week permanent contract: Monday to Friday rotative 08:00 to 18:00 * Salary 21 700 euros gross/year \+ up to 2000 euros gross/year in bonus * Central location in Barcelona \- Bring\-a\-friend (referral) bonus opportunities * Full paid training on the company and the project you'll be working on * Career development programs and specialized courses **Experience the best version of you!** At **Concentrix**, we invest in our game\-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k\+ game\-changers around the globe call Concentrix their “employer of choice.” *Concentrix is an equal opportunity employer* *We're* *proudly* *united as one* *team, one company, globally.* *We're* *committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.* R1685648

Carrer d'Aribau, 66, L'Eixample, 08011 Barcelona, Spain

€ 21,700/year

Cashier Associate647335314735381217

Cashier Associate

The primary responsibility of this role is to execute cash register transactions with strict adherence to established procedures while actively supporting the sales growth of the Boutique. We are seeking a full\-time Cashier who demonstrates a strong commitment to client service and possesses comprehensive knowledge of cash register operations. Main Responsibilities Managing a range of professional tasks, including processing cash register transactions and accepting various payment methods Following established procedures for verifying payment methods and identification documents Receiving updates from supervisors regarding changes in regulations and procedures Recording information in accordance with customer account creation and modification guidelines Identifying and reporting duplicate customer accounts to supervisors Maintaining accurate customer account management by ensuring consistency between accounts and collections You are energized by The history and heritage of The House of CHANEL Providing consistent service quality by offering a tailored experience for each client Adhering to the quality and service standards established by CHANEL, and representing the brand with professionalism and clarity Position requirements At least 3 years experience as a Retail Cashier, ideally in fashion or luxury brands Proficiency in English required; knowledge of Chinese or Russian is an advantage. Exceptional attention to detail Strong computer skills and numerical aptitude Capable of multitasking in a fast\-paced, dynamic environment with changing priorities

Carrer d'Aribau, 66, L'Eixample, 08011 Barcelona, Spain

Customer Representative (Dutch - speaking) - On-site LP02647502297940501218

Customer Representative (Dutch - speaking) - On-site LP02

Job Description **Experience the power of a game\-changing career** Ready to ditch the ordinary and embrace the extraordinary? We’re a global technology and services leader that powers the brands of the future. We help well\-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a **Customer Service Representative in Barcelona or Valencia (On\-site),** you will be part of our team of game\-changers who are powering the brands of the future in the automotive industry. **Career growth and personal development** This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting\-edge technologies, and the continuing support you’ll need to succeed. **What you will do in this role** In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As a **Customer Service Representative** on our team, you will: * Take incoming customer contacts (via telephone, email, chat other automated alerts) and solve users’ demands * Log call details onto call management systems and provide response and resolution within SLA * Maintain service and product knowledge and expertise * Escalate potential service issues * Guide customers through the claims process * Monitor and report on customer service performance * Keep up to date with all the latest products, processes and policy changes **Your qualifications** We embrace our game\-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. **Concentrix is a great match if you:** * Are proficient or bilingual in Dutch plus an advanced level English * Have good disposition to work in a customer service environment * Have customer care skills – ability to listen to and understand the customers’ need * Can take ownership of, and progress calls to resolution or to escalate call to resolution **It will be a plus if you have:** * Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role. **What’s in it for you** We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long\-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle: * 39 hours/week full\-time Monday to Friday 08:00 to 17:00 * Salary 23\.280 euros gross/year \+ up to 1200 euros gross/year in bonus * Central location in Barcelona \- Bring\-a\-friend (referral) bonus opportunities * Full paid training on the company and the project you'll be working on * Career development programs and specialized courses **Experience the best version of you!** At **Concentrix**, we invest in our game\-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k\+ game\-changers around the globe call Concentrix their “employer of choice.” *Concentrix is an equal opportunity employer* *We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.* **R1667934** ------------

Carrer d'Aribau, 66, L'Eixample, 08011 Barcelona, Spain

€ 23,280/year

Dutch/Flemish Customer Care Agent - BARCELONA647072711892491219

Dutch/Flemish Customer Care Agent - BARCELONA

Are you passionate about delivering outstanding customer service? Do you enjoy a dynamic work environment and like helping people? Then we have the perfect challenge for you! Join a leading provider of security solutions for homes and businesses, and help us deliver a safe and worry-free experience to our customers. With our innovative hybrid work model, you’ll work comfortably from home as well as in our vibrant office environment—the best of both worlds! Responsibilities What will you do? * Professionally and courteously handle incoming and outgoing customer calls. * Provide customers with accurate information about our products, services, and policies. * Support customers with inquiries, complaints, and problem resolution, with a strong focus on customer satisfaction. * Ensure correct administrative handling, such as: \\\* Scheduling maintenance appointments. \\\* Answering questions regarding billing, domiciliation, etc. \\\* Up-selling and cross-selling to ensure customers fully benefit from our products. * Collaborate with colleagues and other departments to optimize processes and deliver seamless service. Requirements What are we looking for? * Native-level proficiency in Flemish/Dutch (both spoken and written). * Good command of English for internal communication. * Minimum high school diploma or equivalent. * Prior customer service experience is a plus, but not mandatory. * Strong communication skills and problem-solving ability. * Digital literacy and familiarity with various software applications. Benefits What can you expect from us? * A diverse and dynamic workplace that brings together different cultures and fosters a friendly, open atmosphere. * Opportunities for internal growth and career development to support your professional journey. * Comprehensive training so you have the knowledge and tools to excel in your role. * Exciting incentives and rewards programs to recognize your efforts and keep you motivated to achieve outstanding results. * A permanent position with a competitive salary. * Extensive support for mental health and wellbeing, because we believe a healthy mind is just as important as a healthy body. * Coffee and fresh fruit at the office for an energy boost. * Free Spanish lessons. * Unforgettable team events that bring colleagues together and create lasting memories. If these qualities match your strengths and ambitions, we’d love to hear from you! Join our team and start an exciting career with a company that truly values every individual. We can’t wait to welcome you on board and create amazing experiences together.

Carrer dels Àngels, 1, B, Ciutat Vella, 08001 Barcelona, Spain

Project Manager642264321976331220

Project Manager

At ABB, we help industries outrun \- leaner and cleaner. Here, progress is an expectation \- for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next\-generation computing. By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world\-class experts in a fast\-moving, innovation\-driven environment. This Position reports to: Operations Manager**Your Role and Responsibilities** ---------------------------------- In this role, you will have the opportunity to grow our robotics business by expanding into the laboratory automation space. Leveraging our broad portfolio of products and cutting\-edge technology, Service Robotics is focused on bringing the benefits of automation to customers in healthcare, life sciences, and laboratory environments—enhancing precision, throughput, and efficiency in research and diagnostics. As part of the Service Robotics Operations team, you will have the opportunity to lead the execution of medium\-size projects. Each day, you will ensure that all related activities are executed in accordance with procedures, regulations, standards, specifications and targets. You will also showcase your expertise by leading the project team members to achieve project requirements, deliver contracted deliverables, and meet the committed project result. In this role, you’ll help run what runs the world, by taking on meaningful work that drives real impact. * *Work model: \#LI\-hybrid* * Support the proposal phase by engaging with customers to clarify requirements, define and adjust project scope, contribute to concept design, prepare technical solutions, estimate costs, assess risks, and coordinate vendor evaluations. * Leading the project team, establishing the project execution approach, and overseeing planning, monitoring and control activities for internal and external resources to accomplish all project goals. * Monitoring and controlling project progress, efficient resource utilization, and project financials. * Identifying, qualifying, quantifying, managing project risk, and ensuring all opportunities are identified and pursued. * Driving the formal acceptance of the project, contract close\-out, and acknowledgment by the customer, all in accordance with the contract. **Our Team Dynamics** --------------------- Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters \- because the progress we make here creates real impact out there. **Qualifications for the Role** ------------------------------- * You are highly skilled in and passionate about working with robotics systems, automation platforms, and project management methodologies. Familiarity with the laboratory automation domain and the life sciences market is a plus. * You bring 4 years of experience in robotics, automation, or laboratory technologies, with a proven track record of delivering complex projects in regulated environments. * You have hands\-on experience supporting proposal phases, including engaging in customer discussions to clarify requirements and expectations, defining and adjusting scope based on technical and commercial constraints, designing and presenting tailored technical solutions, estimating costs and budgets, qualifying and coordinating vendors, identifying and mitigating risks, and preparing comprehensive technical and commercial documentation. * You are driven by innovation and collaboration, with strong stakeholder management, problem\-solving, and cross\-functional leadership skills. * You hold a degree in Engineering, Biotechnology, Computer Science, or a related field, with extensive knowledge of robotics and automation technologies. * You have excellent command of English, both written and spoken. **What’s in it for you?** ------------------------- We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day. **More about us** ----------------- At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ\+, abilities, ethnicity, generations, etc. Together, we are embarking in a journey where each one of us, individually and collectively, welcomes and celebrates individual differences. **Call to Action** ------------------ Meet the moment. This is where progress never stops, teams push boundaries, and we’re engineered to outrun the challenges ahead. Run What Runs the World. We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

Carrer Vallcorba, 53, 08192 Sant Quirze del Vallès, Barcelona, Spain

Customer Support Representative646955122638111221

Customer Support Representative

**Job Title** Customer Support Representative As Customer Support Specialist you will join the Amadeus Global Expert team and you will be in charge in recover technical incidents or escalate them to resolver groups within Amadeus or to Third Parties involved in the service provided. **Main Responsibilities:** * Incident Management: Acknowledge, investigate, and recover incoming incidents within contractual SLAs. Escalate complex issues to 3rd level resolver groups or third\-party providers. * Subject Matter Expertise: Serve as a functional, technical, and product expert, particularly on customer technical setups and products. Proactively monitor customer book ability to resolve complex issues. * Knowledge Creation: Develop and improve customer\-specific knowledge and processes. Recognize repetitive issues and known errors to facilitate faster recovery. * Log Analysis: Analyze complex system logs in various formats (Edifact, XML, JSON) with provided training. * Team Collaboration: Work within the Global Expert team, focusing on key customer support. Ensure peers understand customer\-specific requirements and maintain response quality standards. **About the ideal candidate:** * Technical background experience (IT / Technical Support / Engineering) * Experience handling functional and technical incidents and requests, handling customers questions and concerns and investigating and recovering of incidents. * Proven significant previous experience in travel industry (airlines / travel agencies (nice to have) * Working knowledge on Amadeus Products would be beneficial. * Familiarity with reservations, ticketing, cancellations, resolving complaints, refunds, flight issues and delays, etc would be beneficial. * Fluency in English is required * Familiarity with reservations, ticketing, cancellations, resolving complaints, refunds, flight issues and delays, etc. * Strong customer service, problem solving, communication, and analytical skills **What We Can Offer You**: * A complete rewards offer: Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits. * ️Hybrid policy with 50% attendance to Barcelona offices. * A truly global DNA: Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. * Great opportunities to learn: Learning happens all the time and in many ways at Amadeus, through on\-the\-job training, formal learning activities, and day\-to\-day interactions with colleagues. * A caring environment: Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. * A flexible working model: We want our employees to do their best work, wherever and however it works best for them. * A diverse and inclusive community: We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. * A Reliable Company: Trust and reliability are fundamental values that drive our actions and shape long\-lasting relationships with our customers, partners, and employees. * A critical mission and purpose: At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. \#LI\-EMEA **Diversity \& Inclusion** Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Carrer de la Granada del Penedès, 4, Sarrià-Sant Gervasi, 08006 Barcelona, Spain

Direct Service Graduate646854786996491222

Direct Service Graduate

Location: Barcelona, ES, 08902 Team: Supply Chain Job type: Graduate Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well\-known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Founded more than 100 years ago, Puig is a family\-owned company with a long\-term commitment to our brands and stakeholders. **The Opportunity** ------------------- **What you'll get to do** ------------------------- **We'd love to meet you if you have** ------------------------------------- **A few things you'll love about us** ------------------------------------- * An entrepreneurial, creative and welcoming work culture * A range of learning and development opportunities * An international company with plenty of opportunities to grow * A competitive compensation \& benefits package Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law. At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world. Job Req ID: 29958

Carrer de Costa Rica, 29, Sant Andreu, 08027 Barcelona, Spain

Customer service English Market646854787304981223

Customer service English Market

Are you ready to drive your career forward with a global leader in the automotive industry? At Konecta, we are proud to work alongside Nissan, one of the most respected automotive brands in the world. As part of our dynamic, multicultural team, you'll play a key role in delivering exceptional customer service to Nissan customers. * **Starting date: 07th of January 2026** * **Full time job 39h/week** * **Monday to Friday** * **Hours: 9am to 6pm or 10am to 7pm with 1 hour lunch break** Key Responsibilities: Resolve complex customer complaints professionally via phone and email. Investigate issues, working with dealer partners to ensure effective and proper solutions. Maintain accurate CRM records and collaborate with internal teams and the front office department. You'll be required to provide first\-class service, making sure that every single complaint is properly handled and helping to continue to exceed customers' expectations. What We're Looking For: Excellent verbal and written English skills, Native or Bilingual proficiency is required, there will be tests during the selection process to ensure your language skills. Excellent communication, problem\-solving, and empathy skills to be able to guarantee the satisfaction of every single Nissan customer. Ability to remain professional in challenging situations, keeping a proactive and positive attitude. Proficiency in using computers and the internet is a key requirement for this position What We Offer: Permanent, Full\-Time Contract \+ bonuses High potential for career evolution and advancement within our organization Stunning Office Location \- an exceptional workspace with breathtaking sea views. Attractive benefits: Access to a portal with discounts on a wide range of experiences, as well as a discount on private health insurance. Ongoing Training \& Development \- we're committed to your career growth, offering continuous training to help you advance and thrive in the automotive sector. A Multicultural, Positive Work Environment \- enjoy being part of an inclusive and diverse team with a strong, collaborative culture. Excellent verbal and written English skills, Native or Bilingual proficiency is required, there will be tests during the selection process to ensure your language skills. Excellent communication, problem\-solving, and empathy skills to be able to guarantee the satisfaction of every single Nissan customer. Ability to remain professional in challenging situations, keeping a proactive and positive attitude. Proficiency in using computers and the internet is a key requirement for this position

Carrer d'Aribau, 66, L'Eixample, 08011 Barcelona, Spain

Sales & Marketing Consultant - Swedish - Barcelona645990026908171224

Sales & Marketing Consultant - Swedish - Barcelona

Position: Sales \& Marketing Consultant Location: Hybrid Barcelona, Spain Work model: Hybrid Employment type: Full\-time **DUTIES AND RESPONSIBILITIES:** * Make outbound customer calls to promote and sell our service * Create, maintain and update the database of customers with complete information * Consolidate existing customer base while building new customer base * Record outbound call history and customers response in detail * Ensure customer follow\-up all the time * Monitor competitors’ products or services and create selling strategies for own products or services * Handle customer needs and requirements * Respond to customer inquiries and resolve. **REQUIREMENTS:** * Native/fluent in **Swedish** (both oral and written). Fluent in English (at least B2 level) * 1\-2 years previous experience in sales and with CRM * Strong written and oral business communication skills * Ability to be a team player and work independently * Comfortable in goal driven environment and attaining goals with broader team * Strong business acumen with the ability to evaluate multiple business models * Customer driven and focused on providing exemplary customer experience * Goal oriented, self\-motivated individual who is confident, competitive, tenacious and proactive. **BENEFITS:** * Excellent remuneration package based on experience, skills and performance * Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere * Full\-time \& permanent contract * Referral program * Relocation support * Hybrid model * Guidance and tools to reach your full potential.

Carrer dels Boters, 6, Ciutat Vella, 08002 Barcelona, Spain

Sales Area Manager Cataluña645234100170261225

Sales Area Manager Cataluña

**Job Description** Growing and known multinational company is currently in search of **Sales Area Manager** for a full\-time positions based in Cataluña. If you're dedicated and ambitious, this is an excellent place to grow your career. Don't hesitate to apply. **Your responsibilities will include:** * Identify both struggling and successful sales initiatives and explore ways to improve on sales metrics * Being a lead across all the sales area, building up your own path in line with our business strategy * Ensure the delivery of a remarkable customer experience through the outstanding execution of a sound sales strategy * Lead engaged sales team and data driven decisions * Revenue generation and sales management * Propose and set area budget and sales targets * Ensure sales growth and performance development * Support Area Marketing initiatives along with Marketing Team * Ensuring that sales staff is appropriately trained and competent to perform their job duties * Providing exceptional customer service to all customers daily **Your profile**: * 3\-5 years of professional work experience as Sales Area Manager leading a large team * Excellent sales and negotiation skills * Effective decision making and problem\-solving skills * Ability to demonstrate initiative and work well in a fast\-paced environment * Ability to interact effectively with employees at all levels of the organization * Proven sales experience and knowledge, including familiarity with current trends in sales methods If you are looking for a new professional challenge in a modern, fast growing environment with focus on the improvement of human´s life\- this opportunity is for you.

Carrer d'Aribau, 66, L'Eixample, 08011 Barcelona, Spain

Wholesaler Manager645233525900831226

Wholesaler Manager

#### **What you´ll do** * Takes and processes orders of customer * Negotiates customer agreements * Establishes and maintains strong commercial customer relations * Develops an action plan for each customer in line with objectives * Attends to customer care to ensure that all client needs are met * Coordinates with TAs education implementation and sales impact * Steers the overdue payments, blocks orders if needed * Meets sales and distribution targets * Ensures merchandising and brand representation in salons * Carries out administrative tasks related to reporting and contract management * Pro\-actively maintains understanding of market developments and relevant product knowledge * Actively looks to grow NCA to maximise territory coverage #### **What makes you a good fit** * Experience: 5 years in sales * Networking / social selling * Objection handling * Proposal generation * Sales digital fluency * Understanding customer service, Marketing \& Sales * Mircosoft Excel/ Word/ power point \= medium level * Portfolio management, Sales planning \& pricing * POS and Merchandising * English: High level * Location: Barcelona #### **Some perks of joining Henkel** * Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year * Diverse national and international growth opportunities * Global wellbeing standards with health and preventive care programs * Gender\-neutral parental leave for a minimum of 8 weeks * Employee Share Plan with voluntary investment and Henkel matching shares * Meal Allowance for each worked day * Health insurance paid the employee with a tax exemption * Well\-being programme * Discounts on company products At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.

Carrer d'Aribau, 66, L'Eixample, 08011 Barcelona, Spain

L2 Support Manager645225195434251227

L2 Support Manager

**Job Title** L2 Support Manager**Summary** The L2 Support Manager oversees service operations and team performance to ensure exceptional customer support and operational efficiency. This role combines leadership in resource management with technical expertise, driving process improvements, managing escalations, and ensuring alignment with company service strategies. Ideal candidates bring strong analytical, communication, and coaching skills to lead a high\-performing support team in a dynamic environment. **Key Responsibilities** Operations Management: * Monitor team performance and ensure service standards are met; * Provide performance reports and drive process adoption; * Ensure smooth service delivery and cost efficiency; * Manage Service Centre operations, including staffing and resource planning. Resources Management: * Guide, train, and support team members to achieve goals; * Conduct performance reviews and identify training needs; * Oversee recruitment, resourcing, and HR tasks; * Coach and mentor to exceed performance targets. Further Responsibilities: * Provide consulting on systems and processes; * Handle major incidents, escalations, and on\-call support; * Activate escalation procedures and notify stakeholders; * Ensure post\-mortem analyses and corrective actions are completed. **About the ideal candidate:** * Degree in Business Administration, Operations Management, Engineering, IT, or related field; * 3\+ years in IT services or technical support management; hospitality knowledge preferred; * Strong technical aptitude combined with customer service experience. * Excellent leadership, problem\-solving, communication, and interpersonal skills. * Ability to work under pressure, manage multiple deadlines, and adapt to flexible schedules. * Proven team\-building and coaching capabilities; able to work independently and collaboratively. * Solid understanding of IT processes; advanced presentation and service attitude. * Highly motivated, analytical thinker with strong organizational and time management skills. **What we can offer you:** * A complete rewards offer \- Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits. * A truly global DNA \- Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. * Great opportunities to learn \- Learning happens all the time and in many ways at Amadeus, through on\-the\-job training, formal learning activities, and day\-to\-day interactions with colleagues. * A caring environment \- Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. * A flexible working model \- We want our employees to do their best work, wherever and however it works best for them. * A diverse and inclusive community \- We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. * A Reliable Company \- Trust and reliability are fundamental values that drive our actions and shape long\-lasting relationships with our customers, partners, and employees. * A critical mission and purpose \- At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. \#LI\-EMEA **Diversity \& Inclusion** Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Carrer de la Granada del Penedès, 4, Sarrià-Sant Gervasi, 08006 Barcelona, Spain

Customer Support Agent - Sundays to Thursdays644134389857301228

Customer Support Agent - Sundays to Thursdays

**Job Title** Customer Support Agent \- Sundays to Thursdays**Job Description Summary** Shape the Future of Hospitality Support at Amadeus! Join our Hospitality division and build a rewarding career at the crossroads of technology and customer experience. Amadeus is globally recognized for delivering exceptional customer care, and we want you to help us raise the bar even higher! Our award\-winning Customer Support team provides first\-line assistance to a worldwide network of hotels—ensuring smooth operations and outstanding service every day. **Your Main Responsibilities:** * Deliver clear, professional, and timely support to our global customers via verbal and written communication; * Provide effective technical assistance, resolve inquiries, and follow up to guarantee customer satisfaction; * Drive continuous improvement initiatives by identifying process gaps and opportunities for optimization; * Collaborate across departments to manage escalations and secondary investigations, ensuring seamless resolution; **About the Ideal Candidate:** * Proven experience in Customer Support or a related service environment; * A proactive problem solver who takes ownership and delivers results; * Strong customer focus with the ability to navigate technical and communication challenges; * Comfortable working with tools like Salesforce and Microsoft Office; * Previous experience in travel, hospitality, or airline industries is a plus; * Fluent in English; * Availability to work from Sundays to Thursdays; * Proficiency in other language will be a plus. **What we can offer you:** * A complete rewards offer \- Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits. * A truly global DNA \- Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. * Great opportunities to learn \- Learning happens all the time and in many ways at Amadeus, through on\-the\-job training, formal learning activities, and day\-to\-day interactions with colleagues. * A caring environment \- Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. * A flexible working model \- We want our employees to do their best work, wherever and however it works best for them. * A diverse and inclusive community \- We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. * A Reliable Company \- Trust and reliability are fundamental values that drive our actions and shape long\-lasting relationships with our customers, partners, and employees. * A critical mission and purpose \- At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. \#LI\-DNI **Diversity \& Inclusion** Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Carrer de la Granada del Penedès, 4, Sarrià-Sant Gervasi, 08006 Barcelona, Spain

Customer Support Representative - French/Italian Speaker644134390014731229

Customer Support Representative - French/Italian Speaker

**Job Title** Customer Support Representative \- French/Italian Speaker**Job Description Summary** Shape the Future of Hospitality Support at Amadeus! Join our Hospitality division and build a rewarding career at the crossroads of technology and customer experience. Amadeus is globally recognized for delivering exceptional customer care, and we want you to help us raise the bar even higher! Our award\-winning Customer Support team provides first\-line assistance to a worldwide network of hotels—ensuring smooth operations and outstanding service every day. **Your Main Responsibilities:** * Deliver clear, professional, and timely support to our global customers via verbal and written communication; * Provide effective technical assistance, resolve inquiries, and follow up to guarantee customer satisfaction; * Drive continuous improvement initiatives by identifying process gaps and opportunities for optimization; * Collaborate across departments to manage escalations and secondary investigations, ensuring seamless resolution; **About the Ideal Candidate:** * Proven experience in Customer Support or a related service environment; * A proactive problem solver who takes ownership and delivers results; * Strong customer focus with the ability to navigate technical and communication challenges; * Comfortable working with tools like Salesforce and Microsoft Office; * Previous experience in travel, hospitality, or airline industries is a plus; * Fluent in English; * Fluent in Italian or French \- one of them is mandatory. **What we can offer you:** * A complete rewards offer \- Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits. * A truly global DNA \- Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. * Great opportunities to learn \- Learning happens all the time and in many ways at Amadeus, through on\-the\-job training, formal learning activities, and day\-to\-day interactions with colleagues. * A caring environment \- Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. * A flexible working model \- We want our employees to do their best work, wherever and however it works best for them. * A diverse and inclusive community \- We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. * A Reliable Company \- Trust and reliability are fundamental values that drive our actions and shape long\-lasting relationships with our customers, partners, and employees. * A critical mission and purpose \- At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. \#LI\-EMEA **Diversity \& Inclusion** Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Carrer de la Granada del Penedès, 4, Sarrià-Sant Gervasi, 08006 Barcelona, Spain

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