Onsite Technician

Description

Enthuse customers and provide best experience through best in class hardware, software and technical support services * Spain – Barcelona * IT * Full\-time **Your skills** --------------- * Minimum 2 years of experience in a similar onsite IT support role. * B2 level of English. * Experience supporting video conferencing systems and Microsoft Teams Rooms (MTR). * Knowledge of hardware, software, networking, and microcomputing. * Experience supporting mobile devices and basic Mac environments. * Experience troubleshooting and resolving computer incidents onsite. * Familiarity with ServiceNow (SNOW), ticket management, and IT inventory/stock control. * Strong communication, customer service, professional presence, and interpersonal skills. **Your tasks** -------------- * Provide onsite IT support to end users, resolving hardware, software, network, and computer\-related incidents. * Support and troubleshoot video conferencing systems and Microsoft Teams Rooms (MTR). * Provide support for mobile devices, microcomputing equipment, hardware, software, and basic Mac environments. * Diagnose and resolve technical issues onsite while maintaining a professional and customer\-focused approach. * Update and manage tickets in ServiceNow (SNOW), ensuring accurate and timely documentation. * Perform stock checks and maintain accurate inventory records of IT equipment. * Support employee onboarding and offboarding activities, including equipment preparation, deployment, and collection. * Communicate effectively with users and provide support with good manners and professional presence. **Be part of us** ----------------- Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company. **Your benefits** ----------------- * Unlimited employment contract * Onboarding program * Buddy program * International job opportunities