Assistant Business Manager

Description

Job Summary: Act as the Charlotte Tilbury ambassador in Travel Retail, maximizing point-of-sale performance through coaching, operational discipline, and floor leadership—placing customer experience at the heart of everything you do. Key Highlights: 1. Drive daily counter performance and achievement of established KPIs 2. Lead by example, creating a memorable experience for every passenger 3. Foster a positive team culture focused on continuous improvement **Assistant Business Manager, Charlotte Tilbury, Palma De Mallorca Airport** **Full\-time position** **About the Charlotte Tilbury Brand** *Charlotte Tilbury understands the power of beauty like no one else. With over 25 years at the forefront of the makeup industry—working with top models, celebrities, and designers—Charlotte has distilled her most closely guarded secrets into a curated—but “everything you need”—collection of skincare, makeup, and fragrances.* *Our mission at Charlotte Tilbury is to empower everyone in the world to be the most beautiful version of themselves. We support this mission by fostering and hiring people from diverse backgrounds, voices, beliefs, and perspectives across our growing global workforce—so we can better serve our communities, customers, employees, and candidates participating in our recruitment processes.* **About the Role** You act as the definitive Charlotte Tilbury ambassador in Travel Retail, maximizing point-of-sale performance through daily coaching, operational discipline, and floor leadership. You place customer experience and traffic conversion at the center of your leadership—ensuring consistency in service, execution, and productivity. You work closely with the Retail Manager to ensure smooth, predictable, and commercially aligned daily operations across Airports (Mallorca and Ibiza) (including up to 20% travel as business needs require). **Key Responsibilities** * Drive daily counter performance to achieve and exceed sales targets and established KPIs. Translate commercial objectives into clear priorities for the floor team. * Demonstrate entrepreneurial spirit; be a specialist among retail artistry brands and show genuine interest in company performance. * Lead by example—delivering exceptional customer service and creating a memorable experience for every passenger. * Train and provide feedback to the team to ensure Charlotte Tilbury standards are consistently met in both service and technique. * Implement individual and team development plans, conducting regular reviews that encourage two-way feedback and coaching. * Maintain impeccable back\-of\-house standards: stock, testers, hygiene, and visual merchandising. * Ensure flawless execution of product launches, in-store activations, and peak demand periods. * Provide end-to-end support and guidance throughout the airport pass application process—ensuring a seamless and efficient experience, including security interviews as part of team accreditation. * Collaborate with central teams and retailer stakeholders to ensure compliance with policies and SOPs. * Foster a positive, performance-oriented, collaborative, and continuously improving team culture. * Propose plans, events, and all types of initiatives to unlock commercial success. * Maintain impeccable visual merchandising, as well as high standards of counter cleanliness and hygiene. * Execute impeccable grooming standards—inspiring the team to be and feel their best selves. * Build and optimize team rotations aligned with passenger flows and flight schedules. * A five-year employment and personal reference check, as well as a criminal record certificate, will be required, as the store is located in the airside (departure) area. This will be explained in greater detail during the interview. **Key Selection Criteria:** * Prior team management experience in retail—preferably in Travel Retail or high-traffic environments. * Genuine passion for the beauty industry and customer service. * Demonstrated ability to lead on the shop floor. * Strong commercial and analytical orientation. * Flexibility to work rotating shifts. **Company Benefits:** * Structured induction programme — Charlotte’s Magic Academy, an exclusive, tailored onboarding covering all aspects of the role necessary to deliver a “red-carpet” customer experience. Includes ongoing training during the first months. * Structured professional development — our industry expert team will support you in exploring your potential and career goals. * Exclusive early access to new product launches — plus, you’ll receive a full Charlotte Tilbury Look upon completion of Charlotte’s Magic Academy, so you can become a true brand ambassador. * Access to Tilbury Treats — our benefits platform where you can save money and enjoy exclusive discounts on gyms, cinema, unique experiences, and more. * Other fantastic benefits including life insurance, birthday leave, team sales incentives, and more. * A five-year employment and personal reference check, as well as a criminal record certificate, will be required, as the store is located in the airside (departure) area. This will be explained in greater detail during the interview. At Charlotte Tilbury Beauty, our mission is to empower everyone in the world to be the most beautiful version of themselves. We support this mission by championing diversity of background, voice, belief, and perspective across our global workforce. WE’D LOVE TO WELCOME YOU TO OUR DREAM TEAM… APPLY TODAY! If you’d like to learn more about Charlotte Tilbury Beauty, please follow our *LinkedIn page!* \#CT1