Valldemossa Consulting & Strategy Job Listings

Customer Journey Specialist – Customer Experience64842324378371120

Indeed

Customer Journey Specialist – Customer Experience

**Description:** ---------------- **Design and coordinate end-to-end experiences that truly make a difference** At Air Europa, the Customer Journey is a strategic pillar. This role will enable you to coordinate and evolve the end-to-end vision of customer experience, connecting teams, systems, and data to deliver tangible improvements. You will work on cross-functional projects with real impact, where your strategic vision and coordination skills will be essential. *What this role offers you:* * Holistic view of the Customer Journey: You will have an end-to-end perspective of the customer journey and genuine influence over it. * *Strategic and cross-functional projects:* You will coordinate initiatives that connect business, technology, data, and experience. * *Collaborative and international environment:* You will work with multidisciplinary teams and stakeholders across different countries. * *Professional growth as a CX specialist:* You will participate in segmentation, archetype, and journey evolution projects at scale. Your mission: You will be responsible for coordinating and evolving the end-to-end Customer Journey vision, ensuring proper system integration, alignment across teams, and identification of improvements that directly impact customer experience. Your work will help transform complex journeys into coherent, measurable, and customer-centric experiences. *In your day-to-day:* * You will map the Customer Journey, identifying pain points, drivers, and opportunities for improvement. * You will coordinate Customer Journey and CTL projects, managing integrations, stakeholders, timelines, and milestone tracking. * You will lead customer segmentation and archetype projects, analyzing results to extract key insights. *What will make you successful in this position:* * Your ability to structure and document processes will ensure the scalability and sustainability of Customer Journey projects. * Your strategic vision of the journey will enable you to identify real improvement opportunities and prioritize them effectively. * Your experience collaborating with technical teams will facilitate smooth communication between business and technology. * Your level of English will be essential for working with international teams and stakeholders. If you are motivated by designing experiences that connect people, data, and technology, this could be your next professional flight. Join Air Europa’s Customer Experience team.

662-pl. de Cort, Distrito Centro, 07001 Palma, Illes Balears, Spain

Negotiable Salary

Indeed

Payroll Specialist

Do you have a background in Labor Relations and experience in payroll management? Have you worked with Contrat@, Sistema Red and/or Siltra? If you're looking for a new challenge in a dynamic environment within a leading company in the tourism sector, we are waiting for you! As a **Payroll Specialist**, you will be part of the corporate HR team and your main objective will be to manage personnel administration for several of our companies in Spain, ensuring regulatory compliance and process efficiency. **Your main responsibilities will be:** * Managing hiring processes and formalizing employment documents. * Preparing and reviewing payrolls, social security filings, and contribution documents. * Processing registrations, terminations, and changes in Social Security. * Monitoring and controlling absenteeism, managing sick leaves, and other employment incidents. * Handling social security procedures and other transactions with Social Security. * Supporting labor audits and regulatory compliance. **What we are looking for:** * Degree in Labor Relations or similar field. * At least five years of previous experience in similar roles. * Knowledge of Contrat@, Sistema Red, and Siltra. * Experience in the tourism sector and/or flexible compensation will be valued. * Knowledge of SAP will be an advantage. * Analytical, organized profile with attention to detail and internal customer orientation. **What we offer:** * Dynamic and challenging work environment. * Flexible Compensation Plan: Medical Insurance, Childcare, and Training at special prices. * Work-Life Balance policy (flexible working hours and remote work). * Access to annual training catalog and Study Assistance Program for external courses. * Free stays at our hotels and employee discounts. \#LI\-DNP \#LI\-DNI

Plaça Mediterrània, 5, Ponent, 07014 Palma, Illes Balears, Spain

Negotiable Salary

Construction Site Manager63840744277891122

Indeed

Construction Site Manager

DESCRIPTION We are looking for a **Site Manager** with proven experience to join our construction team. You will lead the comprehensive management of building projects, ensuring maximum quality, adherence to deadlines, and budget control. **Main Functions and Responsibilities** * **Planning and Execution:** Manage the execution of construction projects from start to final delivery, following established schedules and planning. * **Financial Management:** Monitor the budget, control project costs, and issue monthly certifications. * **Quality Management:** Supervise and ensure execution quality, verifying that work is carried out according to the project's technical specifications. * **Team Coordination:** Lead and coordinate internal teams and subcontractors, ensuring smooth communication and a safe working environment. * **Third-Party Relations:** Act as the main point of contact with the Technical Supervision team, clients, suppliers, and other stakeholders. * **Regulatory Compliance:** Ensure compliance with current regulations regarding safety, health, and environmental standards throughout all project phases. **To join our team, you need:** * **Education:** Technical Architect or Building Engineering degree. * **Experience:** Minimum of 5 years of experience as a Site Manager in residential, commercial, or similar building projects. * **Technical Skills:** Solid knowledge of planning tools (Presto, MS Project, etc.), budgeting, construction regulations, and quality control. * **Personal Competencies:** Leadership ability, strong communication skills, proactivity, and results orientation. **What We Offer** * Permanent contract and a stable position within a growing company. * Competitive salary commensurate with the candidate's experience and qualifications. * Opportunity to lead large-scale projects with high technical demands. * Continuous professional development and opportunities for career growth within the company. Even if you don't meet 100% of the requirements, please apply! We're excited to meet you. Grupo Ortiz is strongly committed to diversity and equal opportunities and guarantees that no discrimination based on race, nationality, gender, sexual orientation or identity, age, marital status, religious beliefs, or disability will occur in any of its selection processes.

Carrer Marroig, 6, 07609 Llucmajor, Illes Balears, Spain

Negotiable Salary

Cook - Hotel Paradiso Garden 4* - in Playa de Palma63840715868033123

Indeed

Cook - Hotel Paradiso Garden 4* - in Playa de Palma

DESCRIPTION **Are you passionate about cooking?** Would you like to work in an exclusive environment, being part of a team committed to providing a unique gastronomic experience? At **Mac Hotels**, we are expanding our team and are looking for a **cook** to join our hotel **Paradiso Garden 4\***. **Responsibilities:** As a cook, you will be responsible for carrying out the processes of pre-preparation, preparation, presentation, and preservation of all types of food, applying appropriate techniques while meeting quality standards and following food safety and hygiene practices. * Skillfully, independently, and responsibly prepare, season, and present dishes using the most suitable techniques. * Assist in ordering and storing raw materials and products used in the kitchen. * Prepare, cook, and present culinary products. * Inspect and monitor kitchen equipment, reporting any issues accordingly. * Collaborate in menu and menu card planning. * Assist in purchasing, inventory, and cost management. * Control and ensure proper storage and optimal use of products. * Carry out cleaning and maintain equipment, machinery, and hospitality tools in good condition. * Comply with health, safety, and environmental protection regulations in hospitality. REQUIREMENTS We are seeking a professional with a strong sense of hospitality and experience in the luxury sector. Minimum requirements are: * Minimum 1\-3 years of experience in similar roles within the hospitality industry, preferably in four-star hotels. * Hold a Medium-Level Vocational Training qualification in Cooking and Gastronomy (FP Medio de Cocina y Gastronomía). * Strong attention to order, detail, cleanliness, and quality. * Experience in buffet service. * Proactivity, initiative, and flexibility. * Passion for service and continuous improvement of the guest experience.

Carrer de Marbella, 30A, Platja de Palma, 07610 Palma, Illes Balears, Spain

Negotiable Salary

Graphic Designer Marketing63840654218113124

Indeed

Graphic Designer Marketing

**Description:** ---------------- ***Do you want to join our team as a Graphic Designer Marketing W2M? We're waiting for you!*** **We are W2M!** The travel division of the Iberostar Group, our growth platform and source of inspiration to achieve leadership. Creators of the most innovative brands across all areas. We are fully digital and deeply personal. We are committed to people and sustainability, making travel experiences attractive, innovative, safe, and efficient. We form a team born with an innovative and curious spirit, yet backed by a successful track record in our industry. We were born free—we want to break molds and go beyond the conventional. ***Would you like to develop your graphic design career in a company with an exciting project in constant evolution and growth?*** At W2M, we are looking for someone to join our office in Palma de Mallorca as a Graphic Designer within the Marketing team. You will not only be able to learn how to project a modern, functional international visual identity in your daily work, but you will also develop a constant creative vision for the group's different brands. If you have experience using graphic design in corporate environments or creative agencies, and want to join a young, evolving company, don't hesitate to apply for this position. ***What will be your functions and/or responsibilities?*** * Create and adapt both digital and print graphic materials, always consistent with brand style and delivered on time. * Design engaging and converting email newsletters. * Design web banners and display ads for digital campaigns. * Keep our landing pages visually updated: images, graphic content, loading, etc. * Collaborate with Product, Social Media, and Content teams on 360° campaign ideas. * Propose new visual concepts, creative solutions, and continuous improvements. ***What can we offer you?*** * Immediate and stable incorporation into a company strongly committed to innovation. * Competitive compensation. * Multicultural, young, dynamic environment. * Continuous training, real feedback, and growth opportunities within the group. * Exclusive discounts on Iberostar / W2M travel and products. Your birthday… your day off **Requirements:** --------------- ***We'd love to hear from you if you have...*** * Degree in Graphic Design. * 2 to 3 years of experience as a designer in a company or creative agency. * Proficiency in Adobe Creative Suite: **Illustrator, InDesign, Photoshop** * Proficiency in Microsoft Office (Word and PowerPoint) * Basic knowledge of HTML (or willingness to learn) * Knowledge of other design and editing tools is a plus (**Figma, After Effects...**) * Strong desire to learn and ability to work in a team are highly valued. * Ability to work under pressure. * Experience in the tourism industry will be positively considered.

662-pl. de Cort, Distrito Centro, 07001 Palma, Illes Balears, Spain

Negotiable Salary