###### **OFFER DETAILS:** Offer reference: HP250220 Description: CUSTOMER SERVICE AND ACCESS CONTROL IN VALLADOLID AV Company: LOGIRAIL SME, S.A. Position: COMMERCIAL HANDLING STAFF * VALLADOLID(VALLADOLID) * Published:29/10/2025 * Number of vacancies: 2 * Contract type: Temporary * Working hours: Full-time * Minimum experience: 0 Months Characteristics: **LogiRAIL**, a leading company in the rail sector, is seeking 2 professionals to join as Customer Service and Train Access Control staff at Valladolid station. **Main Responsibilities** * Provide passengers with all necessary travel information: schedules, departures, arrivals, delays and real-time cancellations * Control passenger access to trains via check-in using PDA, verifying that the ticket is valid for the date and time * Provide information on timetables, routes and rail services * Manage incidents * Last-minute desk: issue tickets, make changes and process cancellations * Handle compensation claims, issue invoices, and receive/manage complaints * Assist customers in the Club Lounge: provide personalized assistance, restock buffet items, make public address announcements, and manage documentation * Assist travelers with special needs * Collaborate with station team members to ensure smooth communication **We Offer** * Initial training provided by the company * Corporate uniform supplied * Full-time working hours * Rotating shifts from Monday to Sunday, morning and afternoon, following a monthly shift schedule * Service schedule: to be determined according to operational needs * Expected start date: 03/11/2025 * Contract type: to be determined based on service requirements **Application Period:** * Applications will remain open from 29/10/2025 to 3/11/2025. Early application is recommended to facilitate the selection process. "Apply as soon as possible! Applications will be processed in order of receipt." Requirements: **Education:** Minimum educational requirement: Medium Level Vocational Training * Computer skills * **Professional Experience:** * Previous customer service experience in railway stations or similar transport environments (airports, terminals, etc.) will be valued. * Experience in ticket offices, information desks, incident management, telephone support, or administrative technical support will also be considered. **Languages:** * Native or bilingual Spanish. English: intermediate level. * **Technical Skills:** * Basic proficiency in computer tools and incident management systems. Ability to write clearly and accurately. * **Personal Skills:** * Active listening and strong oral and written communication. * Clear diction. * Ability to prioritize tasks based on urgency. * Organized, detail-oriented, and efficient in recording information. Flexible availability. * **Personal Profile:** * Problem-solver, responsible and proactive individual. * Own vehicle if not residing near the workplace or if required by the schedule.