On-site IT Support Technician

Description

Job Summary: We are looking for a committed and proactive IT Support Technician to join a dynamic IT team, providing first-level support and resolving hardware, software, and network incidents. Key Highlights: 1. First- and second-level support for internal and external users. 2. Server, virtualized systems, and network administration and monitoring. 3. Dynamic and collaborative environment with opportunities for professional growth. IT Support Technician Do you have at least 2 years of experience in technical support and/or helpdesk, and do you want to join a growing, dynamic team? We are seeking a committed and proactive IT Support Technician to join our IT team. In this role, you will be responsible for delivering first-level support to internal and external users, resolving incidents related to hardware, software, and networks. You will handle ticketing tools and perform preventive and corrective maintenance to ensure optimal system operation. Below are some of the main responsibilities: * Administration, maintenance, and monitoring of servers (Windows/Linux), virtualized systems (VMware, Hyper\-V), and storage. * User and access policy management via Active Directory, GPOs, and identity services. * On-site and remote technical support for internal users; resolution of second-level incidents. * Maintenance and support of LAN/WAN networks, switching, corporate Wi\-Fi, and IP telephony. * Management of backup and recovery systems (Veeam, Backup Exec or others). * Secure deployment of software, operating systems, and updates. * Technical documentation of procedures and configurations. * Implementation of cybersecurity policies: access control, endpoint protection, corporate antivirus. * Security patch management and vulnerability mitigation across systems and applications. * Participation in disaster recovery testing (DRP) and business continuity planning (BCP). * Automation of administrative tasks using scripting (PowerShell, Bash, etc.). * Basic administration of cloud services: Azure, Microsoft 365, cloud backups. * Hybrid identity management: Azure AD, MFA, conditional access policies. * Proactive system and network monitoring using tools such as Zabbix, PRTG, Nagios or similar. * Use of ITSM ticketing tools (GLPI, Jira, ServiceNow, etc.). We seek a team-oriented individual with strong communication skills and internal customer focus, capable of handling high-pressure situations and delivering effective solutions. Prior experience in Windows and Linux environments is highly valued. We offer a dynamic and collaborative environment where you can develop your technical skills and grow professionally. If you are passionate about support and want to be part of an ever-evolving team, this opportunity is for you! Windows,Linux,Networks,VMware