At **Grupo Planeta**, we are looking for a **Technical Support Specialist** to assist students with the use of digital platforms and resolving technical issues. Your role will be key in ensuring a smooth and efficient experience when accessing educational digital tools. **What will your day-to-day look like?** * Advising on the use of digital platforms and tools. * Diagnosing and resolving software and hardware issues on Windows and MacOS environments. * Managing requests, assistance, and technical configurations via ticketing systems. * Coordinating tickets with various technological providers (Dynamics, Jira, Zendesk). * Resolving general and technical inquiries through written channels and phone support. **What we offer:** * **Indefinite contract.** * **16-hour weekly schedule** (4:00 PM to 12:00 AM\). * **Remote work** on weekends, with potential for increased hours. * **Training:** In-person training for two and a half weeks at our offices in Valencia. **More than a job: advantages and benefits for your daily life** * **Exclusive discounts and promotions** for our employees on master's degrees, postgraduate programs, publishing imprints, collectibles, and Casa del Libro. * Social benefits through a **flexible compensation plan** including: transportation card, meal card, childcare voucher, and private health insurance. * ️Access to Club Benefits, where you can **save on purchases** and enjoy over 450 offers and discounts in food, entertainment, sports, health, travel, technology, and many more categories. **What are we looking for?** * **Experience in similar roles and customer service.** * **Residence in the province of the job posting.** * Proficiency in managing tickets with various technology providers, including Dynamics, Jira, and Zendesk. * Knowledge of software configuration for Windows and MacOS operating systems. * Ability to configure applications in Windows and Mac environments. * Experience with remote support using Anydesk and Teamviewer. * Intermediate-level computer skills. * Proficiency with office productivity tools. * Experience using Office 365\. * Ability to resolve a wide range of technical issues. * Strong communication skills. * Proactive attitude and enjoyment of teamwork. If you're excited about joining a team committed to education and student service, **we look forward to receiving your application!** *"At Grupo Planeta, we provide equal opportunities. We are committed to treating all applicants equally based on their abilities, achievements, and experience regardless of race, nationality, gender, age, disability, sexual orientation, gender identity, or any other category protected by law."*