#### **Your responsibilities** * Efficiently and professionally manage and resolve B2C incidents. * Maintain accurate and detailed records of all incidents and disputes. * Collaborate with other departments to solve complex issues. * Draft clear and effective responses and communications for customers. * Identify and resolve issues in payment gateways. * Respond to reviews received on both Google Reviews and Trustpilot, actively participating in improving the customer experience. #### **Your profile** * Degree in Business Administration, Public Relations, Marketing, or related fields. Equivalent higher vocational training qualifications (FP) are also accepted. * Mid-level profile with at least 2\-3 years of experience in a similar role. * Availability for a full-time contract covering a rotating schedule. Rotating shifts from 09:00 to 00:00, Monday through Sunday. Night shifts are performed remotely. * Previous experience with incident management and customer service software. * Experience in B2C incident management and identifying errors in payment gateways is valued, preferably within a SaaS or e\-commerce environment. * Advanced office certification is a plus. * Flexibility to adapt to changing schedules when necessary. * Fluent in Spanish and English. #### **Why us?** Are you ready to unleash your full potential? At Fourvenues, we're revolutionizing a global market worth over 100 billion dollars, empowering nightclubs, festivals, beach clubs, promoters, and cocktail bars worldwide. We're looking for ambitious individuals eager to make a meaningful impact in their careers and join a high-growth company. If you have the self-drive, curiosity, and commitment needed to take Fourvenues to the next level, we want to meet you! **What we offer** * Competitive market salary, focused on high-performance profiles. * Annual bonuses for those who significantly contribute to the company's success. Monthly performance-based bonuses available after 3 months. * Career development plan with promotion opportunities and continuous growth. We love promoting from within. * A vision and team that will inspire you to surpass yourself and reach the next level in your professional development. * Continuous training. We want you always at the forefront of technology and skills, offering regular internal training sessions. * MacBook laptop and high-resolution monitors to maximize your potential. * Hybrid work model (3\+2\). Three days in the office and two from home if that makes you more productive, although we’re confident the atmosphere and team will make you enjoy our office more than expected. * Voluntary English classes. Taught by native teachers to effectively improve your language level. * Private medical insurance. We care about your well-being and provide medical coverage for peace of mind. * Optional flexible compensation. This benefit can be used for restaurants, childcare, transportation, and discounts with major brands. * Additional vacation days. Enjoy extra days off during special occasions such as birthdays, Christmas, or unique events. #### **Who we are?** Fourvenues is the B2B company leading digital transformation in the nightlife industry. We target a global market exceeding 100 billion dollars, covering nightclubs, festivals, beach clubs, promoters, and cocktail bars. Our vision is clear: to become the operating system of the industry, with a strong financial component and a vertical SaaS (vSaaS) model that empowers our clients to achieve their goals. Their success is ours. In our first three years, we've multiplied our revenue by 20, and we only aim to go further. That’s why growing at least 100% annually is our goal, requiring an environment where commitment, self-exigency, and constant curiosity are essential. Here, excellence isn’t optional; it’s the standard. We have the privilege of working with world-renowned brands such as Pacha, BRESH, Cova Santa, BCM, Magic Room HK, Blackworks, Sonorama Medellin, Opium, and Gossip Doha. And best of all, we keep closing new partnerships every month, constantly facing challenges that push us to deliver top-tier service. If you’re at the point in your career where you’re ready to leave your mark, unlock your full potential, and become part of a rapidly expanding company, this is your place! Here you can learn more about our business and story: https://www.youtube.com/watch?v\=5ratQVugh7o