At **ACTIVA**, a service company of the **Grupo Planeta**, we are looking to hire a **Student Support Agent** for our Contact Center platform. \#ACTIVA ***Position Mission:*** * Provide efficient phone support to students, managing inquiries and follow-ups, as well as generating opportunities through lead creation and management. ***What will be your main responsibilities?*** * Phone support for students. * Handling incoming tickets and resolving inquiries. * Making follow-up calls. * Creating and managing leads. ***What would we like to see on your CV?*** * Previous experience in Contact Center environments. * Experience managing documentation and data. * Proactive attitude and enjoyment of teamwork. * Strong customer service vocation. * Ability to work across multiple communication channels, including chat, phone, and ticketing systems. * Proficiency in Excel and billing systems. ***You'd be a great fit if you consider yourself someone with...*** * **Strong ability to communicate clearly and effectively**, both verbally and in writing. * A **dynamic, proactive, and solution-oriented attitude.** * **Attention to detail**, able to detect errors or inconsistencies affecting service quality. * **Continuous improvement mindset** and strong **results orientation.** * Enjoyment of **teamwork** and collaboration. ***What do we offer?*** * **Indefinite contract.** * 30-hour weekly working schedule with **possibility of increasing to 39 hours.** * **Base fixed salary according to the Contact Center collective agreement.** * Work mode: on-site. **More than a job: advantages and benefits for your daily life** * **Exclusive discounts and promotions** for our employees on master's degrees, postgraduate programs, publishing imprints, collectibles, and Casa del Libro. * **Social benefits** through a flexible compensation plan including: transportation card, meal card, childcare voucher, and private medical insurance. * ️**Access to Club Benefits**, where you can save on purchases and enjoy over 450 offers and discounts on food, leisure, sports, health, travel, technology, and many more categories. If you're excited about joining a team committed to education and student service, **we look forward to receiving your application!**