**Group presentation** TK Elevator \- Welcome to the future of urban mobility. At TK Elevator we strive to make cities the best places to live, advancing an industry that moves more than 1 billion people every day. With customers in over 100 countries served by more than 50,000 employees, service is at the heart of our business. The company has more than 1,000 locations around the world that form an extensive network that ensures proximity to customers. During the last decades, TK Elevator has established itself as one of the world's leading lift companies. As a market and innovation leader, we drive sustainable and efficient mobility with our broad product portfolio. As a manufacturer of lifts, freight elevators, escalators, moving walks, platform lifts, stair lifts and boarding bridges, you will find us, for example, in the One World Trade Center building in New York, in the Shanghai Financial Centre, in the Berlin TV Tower and in almost every airport. **Who we are** People are at the center of everything we do at TK Elevator – we work as one team, watch out for each other’s safety and share a common vision to keep the world moving. This is your chance to go beyond and impact the future of urban mobility. We are looking for talented people who want to start or develop their professional career with us. With integrated cloud\-based solutions such as our MAX platform, we embrace the full potential of digitalization, transforming ourselves into a digitally augmented company to make life easier, more efficient and more comfortable. **What we expect** The company aims to harmonize business processes, making them faster, more agile, and cost efficient, in order to deliver the best value to customers, and inside of Process Automation team, in your new role, you will be responsible for technical projects, provider management, and technical guidelance, collaborating with external providers, business stakeholders, citizen developers and global team for governance with following activities: * Supporting business teams processes as business analyst, acting between business and providers. * Collaborating with internal IT and manage the external IT implementation partners from the specification of a change/new application over the development to UAT\&Hypercare * Controlling external service providers based on KPI for incidents, service requests, problems and changes. **Who we are looking for** * Degree in IT, engineering, business or comparable qualification * Very good knowledge of ServiceNow, at least 5\-7 years of experience and ServiceNow (CSA or CAD) Certification, CIS AppEngine would be an advantage. * You will have solid knowledge of project management, ideally acquired though relevant certifications (PMI, PRINCE2, ITIL). * Ability to influence and drive change outside of your functional scope * Demonstrated ability to manage timelines, budgets and risks in a dynamic environment * High problem\-solving competence and ability to manage complexity * Excellent verbal communication, stakeholder management and presentation skills and high degree of personal initiative to engage and build relationships * Willingness to travel and work in a global environment (occasional) * Professional fluency in English (German, French, Italian skills would be good as well but no must have) and excellent MS Office knowledge * Proactively customer and solution oriented * Motivated to take ownership and courageous to communicate issues transparently * Ability to understand hidden pain points behind business requirements and quickly identify potential solutions and / or workarounds * Strong team player with a permanent focus on the end\-to\-end delivered value **What we offer*** Secure job and salary – permanent contract in a technically exciting, stable, and sustainable industry and an attractive compensation package * Social benefits and an attractive work calendar. * Teamwork \& safety – an open, transparent, and value\-oriented culture * Individualized training plan from your very first day. * TK Elevator is a company with an open, transparent culture that focuses on the people who make it up. At TKE you will receive frequent feedback, continuous training and space to contribute your ideas. **Additional information** At TKE we are committed to a corporate culture that values and is committed to diversity. We understand that different cultures, professional profiles, nationalities or gender enrich us and allow us to work together and achieve excellence. We are adhered to the world compact and the United Nations Declaration of Human Rights. TK Elevator is a forward\-thinking company where people can find the freedom to broaden their horizons and become part of a company that is diverse, exciting, innovative and, on top of all, stable. We have created a work environment that fosters respect, tolerance and diversity, where people can grow professionally and work in teams passionate about transforming the industry. We are a company committed to people, society and the planet. Aligning our business success with attention to the needs of our social environment and the planet makes our brand even stronger and more sustainable. Our commitment goes from respecting our regulations and codes of conduct to our social policies in favour of integration, diversity and conciliation. Job Reference: ES\_ET\_EA\_IBA\_TKE00751