###### **JOB OFFERING DETAILS:** Offer reference: HP250333 Description: AUX. INF. AND ACCESS CONTROL CAMP DE TARRAGONA IT Company: LOGIRAIL SME, S.A. Position: COMMERCIAL HANDLING STAFF * CAMP DE TARRAGONA (TARRAGONA) * Published: 12/09/2025 * Number of positions: 1 * Contract type: Temporary * Working hours: Full-time * Minimum experience: 0 months Requirements: **LogiRAIL**, a leading company in the railway sector, is seeking 1 candidate to join the Customer Service and Train Access Control team at Camp de Tarragona Station, covering an IT-related absence. **Main responsibilities** * Communicating all necessary travel information to passengers—including schedules, departures, arrivals, real-time delays and cancellations * Controlling passenger access to trains via PDA check-in, verifying that tickets are valid for the specific date and time * Providing information on train schedules, routes and services * Managing incidents * Last-minute service point: issuing, modifying and canceling transport tickets * Processing compensation claims, issuing invoices, and receiving/managing complaints * Assisting customers in the Club Lounge: personalized assistance, buffet replenishment, public address announcements, and document management * Supporting passengers with special needs * Collaborating with the station team to ensure smooth communication **What we offer** * Initial training provided by the company * Corporate uniform provided * Full-time working schedule * Rotating shifts from Monday to Sunday, morning and afternoon, following a monthly roster * Service hours: 05:45–14:15 / 15:30–23:15 * Expected start date: 12/11/2025 * Contract: to be determined based on service requirements **Application period:** * Applications will be accepted from 12/09/2025 to 12/12/2025 "Apply as soon as possible! Applications will be processed in order of registration." Requirements: **Academic qualifications:** Minimum education: Intermediate Vocational Training * Proficiency in computer applications * **Professional experience:** * Prior customer service experience at railway stations or similar transportation environments (e.g., airports, other transport terminals) will be valued. * Experience in ticket offices, information desks, incident management, telephone support, or administrative technical support will also be considered. **Languages:** * Native or bilingual Spanish. English: intermediate level. * **Technical competencies:** * Basic proficiency in computer tools and incident management systems. Ability to write clearly and accurately. * **Personal skills:** * Active listening and strong oral and written communication skills. * Clear diction. * Ability to prioritize tasks according to urgency. * Organizational skills, attention to detail, and agility in recording information. Flexible availability regarding working hours. * **Personal profile:** * Proactive, responsible, and solution-oriented individual. * Team player * Personal vehicle required if not residing near the work location or if required by the schedule.