If there's one thing that drives and inspires us at Telpark, it's talent. Join our team and help create the best customer experience in the industry! At Telpark, we are always developing new products to meet our customers' needs, both for parking and regulated parking. We are transforming the future of the mobility industry by collaborating with cities, governments, and users to create a better and more sustainable world. We will support you throughout your learning journey at Telpark so you can understand business needs and the customer experience strategy to deliver the best customer experience in the sector. **RESPONSIBILITIES** * Manage incidents from our customers arising from our off-street parking and on-street regulated parking operations through various communication channels. * Handle payment refunds and cancellations resulting from our operations, both in our own parking facilities and aggregated ones, across all cities where our Telpark app operates. * Review processes you are involved in and propose improvements and changes that enhance customer service and improve our customer satisfaction metrics. * Carry out prospecting and commercial information tasks according to our marketing and retail departments' requirements. **WORKING HOURS:** * Monday to Friday from 09:00\-18:00, with rotating afternoon shifts from 14:00\-21:00 and Saturdays from 08:00 to 15:00\. * Duration: 2 months. * Immediate incorporation. **SKILLS** * Customer focus: understanding our customer journey and contributing to creating the best customer experience in the industry. * Teamwork: you will be part of an innovative and creative team. At Telpark, our motto is "stronger together," and we truly live by it. Your work depends on that of other departments, and other areas depend on your work to achieve our business goals. * Change management: our industry is continuously evolving, and we must keep enhancing our ability to design new products that meet customer needs while delivering optimal service levels. For this reason, the customer service team must continuously adapt. * Autonomy: we are a large team focused on efficiency, so we expect you to manage incidents independently while knowing when approvals are needed to resolve specific issues. * Proficiency with systems: due to our constant expansion involving new products and business models, as well as acquiring and bidding for new parking lots and regulated parking areas, we have a complex IT ecosystem requiring familiarity with multiple computer systems. **REQUIREMENTS:** * University degree * 1\-3 years of experience in similar roles * Knowledge of English and Portuguese is desirable Basic knowledge of information security (Policies, Regulations, and Security). If you want to become part of a growing company undergoing full digital and cultural transformation, now is your moment.