Junior BMC Helix ITSM Technician

Description

Job Summary: We are seeking a Junior BMC Helix ITSM Technician to provide support, maintain, and configure the platform, ensuring efficient incident, problem, and change management. Key Highlights: 1. Support, maintenance, and configuration of BMC Helix ITSM 2. Incident, problem, and change management according to ITIL processes 3. Experience with core ITSM modules and workflows **Company Description** Inetum is a European leader in digital services. The Inetum team, comprising 28\.000 consultants and specialists, strives daily to drive digital impact for enterprises, public sector entities, and society. Inetum’s solutions aim to enhance customer performance and innovation, as well as the common good. Present in 19 countries with an extensive network of locations, Inetum partners with leading software vendors to address digital transformation challenges with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated €2\.500 million in revenue in 2023\. Top Employer Europe 2024 **Job Description** We are looking for a **Junior BMC Helix ITSM Technician** to join our IT operations and service management team. In this role, you will be responsible for supporting, maintaining, and configuring the BMC Helix ITSM platform, ensuring that incident, problem, and change management are performed efficiently and aligned with business processes (ITIL). The ideal candidate will have a minimum of **2 years** of hands-on experience managing the BMC suite, combining technical platform knowledge with a customer-service-oriented mindset. **Requirements** * Minimum **2 years of demonstrable experience** in administration, configuration, or technical support of **BMC Helix ITSM** (formerly Remedy ITSM). * Prior experience in IT environments and IT service management (Help Desk or Service Center). * **Knowledge of core modules:** Incident Management, Problem Management, Change Management, and Asset Management (ITSM Suite). * **Workflow:** Understanding of workflow logic and experience creating or modifying **Active Links** and **Filters**. * **Databases:** User-level knowledge of **SQL** to perform basic queries and reports on the system database. * **Smart Reporting:** Experience creating and modifying reports and dashboards for service metrics. * **User Management:** Experience creating profiles, permissions (roles), and groups within the platform. **Additional Information** WHAT CAN WE OFFER YOU? * Remote work * Salary commensurate with experience * Career development plan: We offer an attractive professional career path based on your experience and personal potential within a continuously evolving company with solid growth. * Training plan in technological competencies aligned with project and client requirements. * Flexible compensation: We offer a customizable compensation package, allowing you to choose among various benefits and tailor their distribution yourself — e.g., health insurance, meal vouchers, childcare support, transport cards, etc. * Flexible working hours