Job Summary: Sevilla Hotels Collections is seeking a Deputy Head of Reception to lead and coordinate the team, ensure exceptional customer service, manage administrative tasks, and contribute to creating authentic and memorable experiences. Key Highlights: 1. Opportunity to develop in a dynamic and continuously growing environment. 2. Lead and coordinate the management of the Reception Department. 3. Ensure exceptional customer service and maintain quality standards. Delight, inspire, surprise… create experience. At Sevilla Hotels Collections, we believe that every person who joins our team becomes part of a story that goes beyond hospitality. We are a family-owned company that has grown without losing its essence: creating authentic and memorable experiences. WE ARE LOOKING FOR: We need to hire a Deputy Head of Reception at our Sevilla Halo Boutique hotel. You will have the opportunity to develop in a dynamic environment and become part of a company in continuous growth. * Contract: Fixed-term intermittent contract. * Working hours: Full-time. * Salary: As per collective agreement. Job Responsibilities: * Supervise the team, lead and coordinate the management of all aspects and functions of the Reception Department in coordination with the Head of Reception. * Ensure exceptional customer service at all times, maintaining the quality and service standards set by the company. * Review proper execution of administrative tasks: check-in and check-out processes, cash reconciliation, billing and collections, and sales of services and experiences. * Attend to guests from arrival through departure, addressing any needs that may arise. * Manage complaints, incidents, and specific guest requests. Requirements: Motivated individual with passion for customer service and leadership skills. * Higher education degree in Tourism or Business Administration and Management (ADE). * Minimum two years’ experience as Deputy Head of Reception. * Advanced English proficiency; knowledge of additional languages such as French is an advantage. * Flexible availability. Our Core Values: * Commitment that builds trust and genuine connections. * Approachable and human hospitality. * Innovation that surprises and moves people. * Diversity that enriches us and drives growth. Applicants without the required experience should refrain from applying. Thank you very much. Employment Type: Full-time, Permanent contract Experience: * Deputy Head of Reception: 2 years (Mandatory) Work Location: On-site