Join the Unique Experience of Arantza Hotela. Arantza Hotela, a 5-star hotel renowned for its excellence in service and idyllic setting. Located in the heart of the Navarre Pyrenees, we are an Art Hotel where design, art, and nature come together to create an unforgettable experience. We are seeking a professional and dedicated Guest Relations Agent to join our team. We are looking for a proactive individual with exceptional interpersonal skills who enjoys working in a luxury environment. **Main job responsibilities:** * Receiving and welcoming guests. * Efficiently managing reservations, check-ins, and check-outs. * Providing customer service and resolving issues. * Coordinating with other hotel departments to ensure guest satisfaction. * Handling hotel management systems. * Performing administrative tasks related to the position. **What kind of talent are we looking for in this role?** * Fluency in Basque, Spanish, French, and English (essential). * At least 2 years of experience in a similar position within high-category hotels. * Excellent communication and customer service skills. * Ability to work effectively under pressure. * Strong presence, professionalism, and attention to detail. * Knowledge of hotel management systems (PMS). **What do we offer our talent at Arantza Hotela?** * An exclusive working environment in a privileged natural setting. * Opportunities for professional development. * Competitive salary package commensurate with experience and skills. * Flexible working hours. **Additional information:** * Location: 31970 Arantza, Navarra. * Contract type: Full-time, permanent contract. * Start date: Immediate * Work location: On-site If you meet the requirements and wish to become part of a team committed to excellence in service, we invite you to send us your CV and cover letter. Job type: Full-time, Permanent contract Benefits: * Flexible working hours Work location: On-site