Receptionist

Description

* HOSPITALITY CONNECTION BARCELONA SL * Barcelona * ### **Experience** No experience required * ### **Salary** Compensation not specified * ### **Area \- Position** **Hospitality, Tourism** + Hotel Receptionist * ### **Category or Level** Employee * ### **Vacancies** 1 * ### **Applicants** 0 * ### **Contract** Permanent Contract * ### **Working Hours** Full-time Ongoing recruitment process. ### **Responsibilities** Sofitel Barcelona Skipper is a 5-star hotel located in Barcelona, next to Port Olímpic and just a few meters from the beach. With its privileged seafront location and proximity to Barceloneta, the hotel is ideal for both business and leisure travelers. It features comfortable rooms, two swimming pools, a gym, and fully equipped meeting and event spaces accommodating up to 800 people. Our commitment focuses on delivering an exceptional guest experience, attending to every detail to ensure guests enjoy a unique and memorable stay in Barcelona. Barcelona, the city of Gaudí, is one of the country’s most vibrant and innovative destinations. In addition to hosting major international events such as the Mobile World Congress, the city stands out for its cultural richness, historical heritage, and cosmopolitan character. Thanks to its location, Sofitel Barcelona Skipper allows guests to discover some of the city’s most iconic landmarks, including Barceloneta Beach, the Gothic Quarter, and other culturally and historically significant sites. Moreover, it offers excellent connectivity to the airport and the main railway station, facilitating access for both domestic and international visitors. Reporting to the Front Office Manager or their designated substitute, you will be responsible for delivering high-quality service that ensures guest satisfaction, anticipating their needs and efficiently managing their requests and special requirements. JOB MISSION: Provide excellent service during check-in, stay, and check-out, responding promptly, efficiently, and courteously. Manage reservations, room changes, and room assignments, ensuring accurate PMS updates and adherence to hotel standards. Monitor guest accounts and billing, guaranteeing correct charges and timely registration. Strictly follow security procedures for credit card and cash transactions, key issuance, data protection, and guest confidentiality. Maintain smooth communication with various departments (especially Housekeeping), ensuring effective coordination of operational priorities and needs. Accurately record and document incidents, requests, messages, and follow-ups, distributing them according to internal procedures. Identify upselling opportunities and promote hotel services and facilities from a guest advisory perspective. Provide concierge/Guest Relations support when required, ensuring a consistently attentive and cohesive 5-star experience. Maintain a tidy and professional reception area, complying with brand image and service standards. ### **Requirements** • Education in Tourism / Hotel Management (desirable). • Languages: Spanish and English are mandatory; French is highly desirable. • Minimum 1 year of experience in a similar role, preferably in a 5-star and/or luxury hotel. • Proficiency in Microsoft Office/Windows tools. • Knowledge of OPERA PMS (desirable or required, depending on need). • Interpersonal skills, attention to detail, and ability to resolve incidents. • Responsible and reliable individual capable of working under pressure in dynamic environments. • Teamwork, active listening, and empathy. • Rotating shifts (morning and afternoon). • Full-time position. What do we offer? Exclusive benefits at Accor Group hotels worldwide, enabling you to enjoy unique experiences across our international network. Flexible compensation options including meal vouchers, transportation allowances, and private health insurance. Bicycle and scooter parking with charging points. A dynamic, multicultural, and motivating work environment surrounded by professionals passionate about luxury hospitality. Professional development opportunities both within the property and at other brand hotels worldwide. Continuous training via our Learn Your Way platform, designed to enhance your talent and professional growth. ### **Benefits Offered** Exclusive benefits at Accor Group hotels worldwide, enabling you to enjoy unique experiences across our international network. Flexible compensation options including meal vouchers, transportation allowances, and private health insurance. Bicycle and scooter parking with charging points. A dynamic, multicultural, and motivating work environment surrounded by professionals passionate about luxury hospitality. Professional development opportunities both within the property and at other brand hotels worldwide. Continuous training via our Learn Your Way platform, designed to enhance your talent and professional growth. **HOSPITALITY CONNECTION BARCELONA SL** --------------------------------------- * Barcelona * Human Resources